The Comfort Authority

Jason G.

They were the most expensive of all my hvac estimates I got to replace my ac. Also felted pressured by sales talk.

Kathleen E.

I had them in for a quote on a new AC Friday. I had 3 quotes in all and theirs was the best. On Monday, it was fully installed. Very professional and knowledgeable installers. I'm quite pleased with the installation.

Al B.

I must voice my experience on this company (The Comfort Authority). On Sunday I reached out to this company because my AC stopped working. I would have to question the legitimatesy on some of these reviews but mine is real and accurate. The lady on the phone ( most likely an answering service ) said they don't work on Sunday but can come out on Monday. I asked her is there a fee and she replied no ; not unless you use their service. So the next day I get a call in the morning and service tech. Chase P came out. He told me there would be a diagnostic fee/service call of $159.00 I was stuck with no air so I agreed to pay. My AC stopped working. He started his diagnosis and said he THINKS it's the thermostat. After 10 minutes later I asked him again if he still thinks it's the thermostat which I installed last year. He replied no ; he had a wire disconnected. He than said I needed a blower motor and a board. I told him it's only 3.5 yrs old can you get the parts under warranty. He checked into it and said yes but I need to pay for labor. I said how much is labor ? He pulled something up and showed me $400.00 labor but he can't get the parts until the following day. I said fine. The next morning he called me and said he could get the parts and the labor cost is going to be alot higher. I said WHAT. You gave me a price yesterday. He said do you want it or not. I said NO. I than called another company for a second opinion. I called Cornerstone Pros. There fee was only $69.00 They came out and said nothing is wrong with the blower motor. He bypassed it to turn it on and show me. He ordered the board under warranty and installed it in a short time. All working normal again. I glad I went with my gut. I am disappointed and mad that Chase misdiagnosed the problem or trying to scam me. Either way he was wrong. $69.00 fee was much better than $159.00 in which I will fight to get back. Albert, R

Colleen B.

Rick Haven is our go-to technician who has visited our house many times and he continues to exceed our expectations. He takes the time to explain the current situation and only makes recommendations when necessary. The quality work is top notch and he's a true professional.

Christina R.

Same day service was available for our ac issue -compressor replacement. Very friendly staff and technician. Local company as well. Pricing was fair and honest.

F S.

I like this company. They're responsive. Fast. Professional. Friendly. But get ready for a hard sell. No matter why they are at your house, they're going to find something that you """"need"""" to buy.

Leslie C.

Fantastic service, highly recommend. Pros: - Same day service. While this shouldn't be an expectation always we had no heat and really need a tech to come out same day. The comfort authority was able to fit us in! - Friendly all around. Every single person I spoke with that day was extremely friendly and communicative. We were told the expected time and then provided updates throughout the day on the expected tech arrival time. - Thorough. Rick was fantastic. He was very nice and took his time is investigate the issue. After figuring out what was wrong, he showed us pictures of what was wrong and gave recommendations on how to prevent future issues. - Clean. Rick was also very clean and you'd never know he stepped foot inside our house. Thank you! Cons: None Without a doubt I would recommend the comfort authority and Rick!

Nikki G.

From start to finish, everyone we dealt with at Comfort Authority was pleasant and patient in answering all of my 658956870 questions about replacing our HVAC. Even better, they were able to do inspection, quote, and installation all within 24 hours. Quick, efficient, and affordable (as far as HVAC systems are concerned). 10/10 would recommend

Randal S.

Great team at Comfort Authority. A human answered my call, nice touch. Chase, my technician, a real pro. Communication has been consistently exceptional. Fogging effective at removing odors. Breathing easier, and with discounts and life of light treatment devices, affordable.

Victoria N.

My A/C has not been working so I reached out to Comfort Authority and was able to get a next-day appointment. My technician David came out today and was extremely knowledgable, helpful, and friendly. He figured out what was wrong immediately and did a full-service on my system, fortunately it was a quick fix. Highly recommend using them and ask for David!