The Clog Dawg Plumbing & Hydrojetting

Peg S.

I called Clog Dawg Plumbing a few weeks before needing plumbing work done in my Kitchen. This was one of 3 companies I quoted for the job. Kenny quoted me low end $450 high end $900 after a detailed discussion on the phone of what I needed done plumbing wise to help complete a kitchen renovation. After the conversation, I texted him pictures of the current state of my kitchen to give him a visual of the scope of work needed. We discussed him or someone from his team would install (1) a new faucet that I was supplying, (2) reinstall a previously used garbage disposal - that was 1.5 years old, (3) block off additional 2nd used pipe for other side of sink not being used anymore and (4) reconnect the dishwasher and that the new sink would already be installed with the new countertops before their visit. When George the plumber arrived on Christmas Eve 12/24/2020 and completed his assessment, he quoted me $1,785.00. I was astounded how the quote could increase almost $1,000 more than what I was quoted initially. Plumber George informed me that he was told by Kenny that only a garbage disposal was requested in the scope of work. Part of this quote, George stated that the disposal I had available for them to reinstall didn't have """"all the parts"""" needed and that I would be required to purchase a completely new garbage disposal for him to install. Since this work was completed, I spoke with the contractor that un-installed the sink/garbage disposal from the kitchen demo and he confirmed nothing was """"missing"""" and even it a parts were """"missing"""" that those parts could be purchased at Home Depot for $10-$15 and there was absolutely NO reason why I would have to purchase a completely new unit. This was just one more way for the company to take advantage of me and make more profit. Their website even states """"text a photo of your issue for a free quote"""". As the induvial representing a company to gives quote, I am confused how Kenny how could be so unaware of correct pricing. This is a classic taking advantage of the customer that had no other options at that point of them being on my property Christmas Eve. It is not only bad business, unethical, it is also price gouging. The prices quoted on Christmas Eve (totaling over $1000 higher than quoted weeks before) ... Install new hot and cold water supply shut off $650.00 install new garbage disposal (new unit and labor) $325.00 install faucet $285.00 install dishwasher $525.00 After disputing the dramatic increase in pricing, Kenny offered $100 off bringing the total down to $1,685.00. I obviously begrudgingly took this pathetic offer as I was stuck with this company if I wanted to have a working kitchen on Christmas day. Not once did Kenny acknowledge or apologize in his miscommunication with me on pricing or not communicating what was the real scope of work to the plumber George. They did waive the 4% credit card charge at the end when payment was rendered. If they would have charged the earlier lower quoted price, this waived fee would have been irrelevant as I had the cash to pay for the original quote. On top of being over charged by this misleading company, they didn't even complete all the work agreed up. When they arrived, my dishwasher was property mounted to the countertop. The dishwasher that has been screwed securely into the new countertop before this company arrived was never securely locked in when George and the other plumber """"completed"""" their plumbing work. This was not discovered till later that day, when I went to load the dishwasher. I had to pay someone else to come after Christmas to securely lock in the dishwasher. There was no way I was reaching out to George or Kenny to have this completed by them as I was unwilling to allow deceptive individuals back in my home. Now this is my mistake to trust Kenny and the company to even semi honor their quoted price and I failed to get a quote in writing before their visit. This company saw a woman trying to manage a home project the day before Christmas and was dishonest and took price gouging to an extreme. With two workers being in my home on Christmas Eve to complete this work, I don't have the ability to know who, but two of the wrapped presents under my Christmas tree happened to walk out the door that day, before they were given to my family members on Christmas day. I didn't realize this happened until my family gathered Christmas day and we realized items were missing. This is even more disappointing then being over quoted and price gouged Christmas Eve. Obviously, someone needed those presents more than my family did. I trusted my home would be a secure safe place and that trust was lost. I won't be using this company for my future plumbing needs ever again and will do better in the future to have quotes done in writing before giving my business to other companies.

BeerMe S.

We needed a plumber so we asked our neighbor who they use and they highly recommended Clog Dawg. We have since used them several times, including this week when we needed a shower fixed quick for our family visiting for Thanksgiving. They come when they say they are coming, they don't charge that """"walking in the door fee"""", and they give you an upfront cost. The men are polite, honest,, and knowledgeable. Took care of my problem quick and cleaned up well before leaving. Also was impressed they didn't charge too much even though it was an emergency and near a holiday.

Derek O.

Very professional and really felt like they had my best interest at heart.: they communicated well and always met their commitments.

Jonathan T.

I own a property in Midtown, and I needed a shower handle fixed. (Something about needing a new cartridge.) After chatting with more than ten services, I stumbled upon The Clog Dawg. And within a couple of days, my problem was fixed. Things I loved: + I spoke to a plumber, and he noted that he would immediately dispatch someone out + The plumber actually showed up on the day and hours said. (Three other notable companies in ATL did not.) + They gave me an upfront price after assessing the job They emailed me the invoice, and then I paid over the phone. They have my service for all of my future plumbing needs!

John C.

DON'T USE THIS COMPANY, especially George Allen. I had a clogged sewer line, George kept saying how bad the clog was. He had me sign blank quotes on his phone for $1200 for a hydroclean out and $2500 to remove the clog, the final invoice was not what we discussed. The clog turned out to be very simple which took less than an hour to fix. George dug down a few inches, opened a box and just reached down to remove the backflow flap, he didn't even replace the flap, leaving my house susceptible to flooding from back flow. I will have to get another plumber to replace the backflow. Dont use this company!

A J.

The Clog Dawg is hands down the best plumbing company, period. George is a gem, and is out of the box helpful!

Dee C.

I just had the worst experience with The Clog Dawg I have ever had with a service company! Their quote was several thousands higher than the company who ended up doing the work. Clog Dawg required a deposit which I gave them while at the same telling them I would be getting other quotes. (It was Thanksgiving and I wanted to make sure I had someone to replace the line) I called them back within an hour of giving them the deposit and told them I had a much better quote from another company. At that time the manager told me the deposit was NON_REFUNDABLE! They had never mentioned that! After threatening to sue them if I didn't get the refund they called back and said the owner had decided to give me back the deposit, and I paid for the work they had already done by credit card. They agreed to mail my check back to me. I spoke with owner the day after Thanksgiving and he first said he was not refunding the money. Then he told me by law he could hold it 90 days. He told me I was the nastiest, most despicable person he had ever dealt with and tried to intimidate me by telling me his mother was a Federal Judge in Florida. I stood my ground and finally he agreed to refund the deposit. The deposit was $1,000.00 more than the entire amount for job the other company charged for the job. Dee C

C B.

Clogged toilet. Prompt same day service. Wanted $325 for the 15 minutes to snake toilet. I said no. Had another quote for $165-$225 they could not come till later that day. Told Kenny that I would wait for other plumber. Magically price went down to $225. Really $225 for 15 minutes I'm licensed aircraft mechanic only make $80 an hour. Greed is a terrible thing.

Emily S.

Found the Clog Dawg via Google search following an unfortunate incident involving an overflowing toilet and a stream of water rushing through our ceiling. They answered quickly and were willing to be at my house in just an hr or two. I actually requested that they come later and they were really flexible in accommodating my work schedule. When Kenny arrived, he explained what he would do, asked helpful questions and advised that I get the area inspected for water damage. He recommended a firm and offered to give them a call for me. They called me back in 5 minutes and came within 30-45 minutes. Kenny had already fixed the clog, but waited until the water damage experts came so that he could explain what he found, which was super helpful. He also explained what our insurance company would want to know and how he broke out the invoice to make it easy to be reimbursed by them. He also gave me a call back in a day or two just to see how everything was going with the water remediation. Above and beyond. Really made a stressful process much easier to handle. Thanks!

Stephanie H.

I have used Clog Dawg for a rental property, and have used them where I live. The last time I used them was for them to tell me if a plumber (friend) of mine had replumbed my rental property. Kenny came out and checked under the house and dicumented that no new plumbing had been installed. Took the Plumber(not my friend anymore) to court and with the document and estimate to replumb the house, I won my case. Thanks again guys. Y'all are great. Always recommend you. I will never use anyone but Clog Dawg. Kenny is great.