The AC Hero and Plumbing Solutions

Aaron S.

BEWARE of this company! They should be called The AC ZERO!! Just like others have said in their reviews - this company lies to you and tries to sell you something that you don't need. They are incompetent! The owner Jayme would not return phone calls because he doesn't give a damn about his customers. His wife's nephew, Tyler, who says he was the best tech for the company is also incompetent and I caught him repeatedly lying. I was having my daughter's heating & air fixed by them. She lives in The Colony. I should have looked at his reviews first. This business will not be around long the way Jayme runs it. I won't go into long details, but they tried to sell her a $14,000 unit and I ended up paying $3,600. Her home was supposed to be good to go for at least 5 years according to nephew Tyler. I asked him to service the outside units by using a coil cleaner and taking the grates off and gently cleaning the system where it wouldn't bend the fins which is the proper way to do it. This idiot Tyler sent me a picture where he used a high pressure hose, bent the fins, didn't take the grate off, didn't use coil cleaner. As I said - incompetent. At first he lied to me and said he did and after I looked at the pictures I could tell he never took the grate off, but just used a high pressure hose. These people are stupid. Of course then, three or four days later, the outside compressor stopped working. It didn't make it 5 days, much less 5 years! Jayme's wife sent my daughter a rude text, but still no call from Jayme. The first excuses for not calling was Jayme was sick, and then it quickly became "our fault" when my daughter texted them again. Stay away from this company! Read the reviews from Matt V, Angela N, Brenda M, Alan C, Jayesh G, & John H along with mine Aaron S. They basically all have a similar story. I would welcome Jayme to call me. But you know it's a waste of time arguing with these dishonorable people. Jayme is responsible as owner for these bad reviews. He won't remain in business long with reviews like these. DON'T DO BUSINESS WITH THEM.

Brenda M.

BUYER BEWARE!! IF I COULD GIVE NO STARS, I WOULD. I rarely leave reviews because I believe if you can't say something positive, don't say anything at all, but I can't stand by quietly while these guys cheat and lie to people. This company reflects ownership that has zero integrity. Our A/C unit quit working last summer. After 15-20 attempts to get through to them, they sent a technician that misdiagnosed our issue, lied to us about the part being 6 weeks back-ordered but charged us for 2 service calls w/no results. Then radio silence for 3 weeks til I started continuously calling and someone picked up. This guy said that he was a supervisor & how the tech had been fired but, to his credit, the supervisor came out immediately to help move things forward...it being August & all. He was very nice so when he told me that the mobile home model we needed had been discontinued and that all other mobile home AC units were either incompatible w/our model home or of poor quality and likely to start a house fire, I believed him. He quoted me a $6,500.00 "system" (meant for a brick & mortar residence) which included fixing the floor underneath the area that supports an AC unit. They came and installed this unnecessarily giant unit (easily 3x the weight of the broken one) but didn't fix the floor so this unit was installed by them to sit on nothing but linoleum...making it a time bomb. Almost immediately after installation we called them to ask why it was so loud but our calls were met with indifference and them sending a tech out to tell us there was nothing wrong with our brand new system. I'm not exaggerating here when I say that it almost sounds like jet engines revving up when the unit comes on. It's so loud you can't hear people talking to you from 6 ft away. Forget trying to watch the TV that's 12 feet away. It's driving us insane yet all they say is, "We aren't going to do anything about this." So we're stuck with a unit we never needed BECAUSE THEY LIED, placed on a fragile floor ready to collapse BECAUSE THEY LIED and won't even respond to our pleas to come move the unit on the day we have the floor fixed ourselves BECAUSE THEY GOT OUR MONEY AND HAVE NO INTEGRITY OR INTEREST IN HONORING THEIR WORD. I wouldnt6recommend this company to my worst enemy and we will be exploring legal action against these CROOKS.

Jwarren6709 W.

Charged me $609 to cap a busted pipe and told me they will come back in a couple weeks to really fix it which will be a separate cost. Some people want to help in times of a of a declared national disaster while others like to take advantage of the situation and price gouge! The AC Hero unfortunately likes to take advantage! First plumber found leak but part wouldnt work so charged me $180 trip fee and sent a second plumber out who was supposed to have the part needed. Second plumber came a couple hours later but didn't have the part either so all he could do was put a cap on the pipe to stop leak and said they would come back later to actually fix it.. He charged me $429 more to put a cap on the end of a pipe. When I asked why it cost so much I was told it's because it was considered an Emergency repair!?! Who knows how much the charge is going to be when they actually fix it!!!!

Sam K.

As a former employee (Responsible Master Plumber) I worked there for 1 year (only because I signed a one year contract). I went back to work for myself at Trinity Plumbing and Drain, in Dallas and surrounding areas. Unfortunately, I referred several of my "old customers" to The AC Hero while working their (which I never got compensated for) and was informed by EVERY ONE OF THEM that they will NEVER use The AC Hero again! VERY Unethical!!

Vivian J.

No hero whatsoever! Claimed to be here between 3:00 and 5:00. Called at 4:06 to say he would be here in 30 to 35 minutes. At 5:05 I called them. Said he would be here in 15 minutes. It is now 5:30 and no one has shown.
Unreliable, undependable. DO NOT SE THESE PEOPLE!!!

Angela N.

Update:
I later received an angry call from Jayme, who was upset with me for posting a negative review. He proceeded to tell us that we should have bought a higher priced system if we wanted the system to be quiet. I explained our primary requirement was that our system be quiet and that his sales person assured us we were buying a top-of-the-line quiet system. He said we would need to spend another $3k for the quiet system. We are not interested in giving any more money to this company. Jayme also told me the repair person he sent out was not familiar with how the maintenance plans worked because it was only his second day, and he assured me we do have a maintenance plan.
Our first maintenance came due in October and the company did not show up for the scheduled appointment time. I called and they stated the appointment showed "on hold" in their system and they could not explain why, so they told me they would need to reschedule. In addition, Jayme has since responded to my BBB complaint and he included numerous untrue statements.

Alan C.

I had them come out to do an estimate for repairs on our AC unit. They charged $80.00 for the estimate but provided only a handwritten estimate on a pad. There were no pressure readings or electrical resistance tests done on either inside or outside units. Another company came out performed multiple tests and gave me full diagnosis of the problem and estimate of costs. Their report was very extensive and professional and there was no charge. The estimate was several hundred dollars less as well.

Kimi C.

AC Hero delivered everything I could ask for in an AC Company. They came out asap addressed the problem explained everything and had it fixed in no time in the middle of the Texas Summer! Thank You AC Hero!!

Moa M.

We had a leak in the wall of downstairs bathroom. Got 3 quotes and this was the middle one. Unfortunately, the leak was behind the water heater so it wasn't a straight forward repair.
Eric of AC Hero fixed the leak, gave us recommendations and stayed till he was sure everything was right before he left at 8pm! He was professional yet friendly and even cleaned up after himself! Lol
We were very happy with the work and have found our forever plumbers! Thank you so much AC Hero!

Denise A.

If possible I would give them a zero.

A couple years ago this company installed a new system in my home that is gas heat and electric ac and moved a brand new ac unit to cool the other floor of my home. They also talked me into one of those maintenance agreements were they check things out twice a year. After the first year I decided to get some recommended to me to check out a drip problem that occurred earlier this week.


Wow what a shocking eye opener. I found that nothing was to code and many things were dangerous such as they way some of the wiring was if you touch one of the units you would be seriously electrocuted. Additionally the gas lines going to the unit were not code. The drip pans were not in proportion to the unit as they were to small. Both drip pans have already seriously rusted and the coils on both units must be replaced. One is hanging by a thread. To show me without me having to get in the attic he took a variety of photographs. Who knows how much this will eventually cost me. This folks are horrible. RunI