Texas Reliable Services

Aaron G.

Got in a bind when my a/c blower all of a sudden decided to take a vacation this 4th of July weekend. I went through my warranty company and asked for a choice in contractors after the one they originally assigned me had negative reviews.

I got my choice and got TRS based on their reviews. The company itself is on it, from emails to texts confirmed the appointment and updates on the technician.

Ruben checked out my A/C, fixed the issue and was super friendly the whole time even telling it like it was with the type of HVAC unit I had. Based on this experience, I'll definitely be calling them again come maintenance time for the winter!

Wayne B.

I submitted multiple requests for a quote to have somebody come out to resolve a clogged HVAC drain line. TRS was the first to respond with acceptable availability and prices. So we setup an appointment.

While here, I also opted to have the 7-year old HVAC system services, inspected, and cleaned. During the process, the technician was very helpful in explaining what he was doing, and providing tips and suggestions along the way. It seems you get different guidelines for maintenance intervals depending on who you talk to. In either case, it was useful feedback.

He found a capacitor nearing failure, and was able to quickly replace this for less than if I had waited for it to fail. With Texas summer approaching, that's never a good thing.

The only issue was not being able to actually address the drain line issue. I ultimately called another HVAC specialist who also didn't immediately have the answer, but was able to quickly determine the issue (which there was no issue) and verify everything was working perfectly. I was simply given incorrect information from the original home builder.

That really came down to experience. Which unfortunately cost me another expensive service visit fee. As such, that somewhat left a negative impression with me. Although to be fair, overall, it wasn't a bad service experience. Just not ideal.

Sandy M.

I was very pleased with the service from Texas Reliable. My air conditioner went out and the very next day after Home Warranty approved the repairs, Reliable was here with 3 guys fixing my A/C. They were timely, efficient and friendly. They even showed me how to change the filter on my furnace and gave me the specs for the filter. They were simply wonderful! I highly recommend TRS!

Andrea S.

Our home owners warranty company sent TRS out after our AC cut out in triple digit heat and TRS was able to come out same-day (THANK THE LORD ALMIGHTY)....

Juan got stuck in a little Austin traffic, but came within the promised time frame. He was super friendly and got right to work after seeing the miserable look on my face. He was able to quickly diagnose the issue, a busted compressor, and grabbed a part from his truck.

Once he replaced it, he stayed to test the cooling levels with his special tool and to make sure it was actually cooling instead of jetting off.

My mom happened to be visiting and was also impressed with Juan (she's not easily impressed). She asked him to come service her AC in a different city and he gladly accepted even though it's an hour away!

Truly, the greatest customer service. It seems that Juan has left a great impression on others and I can attest that he deserves the kudos!

Tracey B.

Juan was amazing. Our air conditioner went out and Juan was able to fit us in and fixed it. He was completely reliable and friendly. We will use him again for sure.

Samantha N.

I have used TRS for many jobs and complete new a/c systems and been very happy with them. The owner really cares and does try to do his best. I've found them to be very honest and good at what they do.

midnight m.

Juan was a no show. He and my husband agreed on a price to install a 2 zone mini split. He said he would install on Monday. I waited all day long for him arrive. He never came..never called. He did not respond to repeated telephone calls and text messages. As a result of him not showing, he has put my entire project behind. Beware, Juan was anything BUT reliable.

Laura O.

Just want to say that we had some a/c trouble early Sat morning and I couldn't find the number to the man who had worked on our unit before. It was hot, we were miserable, and so I chose to call TRS, one of the companies that had been mentioned on our neighborhood fb page. The tech came out, didn't use one tool to measure ANYTHING. I did already have the front face of the indoor unit taken off for him to look at, but he literally brought in a black bag and never took a tool out of it. Then we went outside and he just looked around. He took a some pics of the model and serial number with his phone and that was it. He said he thought I needed a new circuit board....that would be around $200 plus labor. He said he was going to contact the owner and let him know what was going on and he would get back with me. He did get back with me late the next evening and said I needed a whole new indoor unit, that would cost $2,100 because mine a/c unit was old (10 yrs old this Dec) and proceeded to tell me about the warranty. Today I found the number from the original man who worked on our unit 2 yrs ago and he promptly came over and diagnosed the problem as a defective fan motor. He went to the supplier, bought it and installed it in less than 20 min. He checked my coils, went outside and checked the freon level and let it run for a bit to make sure it was working correctly. Parts and labor cost me $768.00 He even came back later this evening to double check and make sure everything was running smoothly. Now why would any honest company try and sell you a new machine rather than buy brand new parts that are still made for my current unit? I may be blonde but I'm no fool. If you use no tools to diagnose my problem then promptly try to sell me a whole new unit, you're being greedy and not practicing good business. $2,100 vs $768 is quite a difference....at least to me it is. Honestly and doing the right thing goes waaayy farther with me than someone just trying to make a buck not caring that we didn't need to spend that amount. So if you have a/c needs please call Ram Air and tell Edgar that Laura sent you. You won't be sorry. I'm just glad I didn't go with the first company and waste a lot of money. Call 512-845-9963 to reach Edgar.

Commander 5.

They do good work. Fixed an airflow issue in my house by adding a second duct. Very reasonable pricing.

Owner is friendly and courteous.

As a courtesy they resealed the blower unit (mastic), no extra charge!

Angela S.

Highly recommend TRS for heating/air needs. Just moved into Austin area and air went out week 2. They were able to fit us in same evening we called. Professional, friendly and trustworthy couldn't ask for anything more.