Terrytown Plumbing Heating & Cooling

Bernard W.

We've had these folks out for smaller repairs a few times in the last ten years, and were always pleased with the service, price, and attitude of the service person.

Recently they did an install for us, and it was a good experience. The price was the lowest of four local installers, included more services in that price, and was the highest-regarded equipment of the couple choices on the market. The installers were pleasant, came on time and did a great job. I thought that the quote and scheduling process could have gone a little better -- a couple of my phone calls were not replied to in a timely fashion -- but overall I'm entirely satisfied.

Vanya S.

I would also give zero stars if I could. We paid 291 bucks to get our leaky tub fixed, only to have it not be fixed. In my experience, when you call the plumber back to fix an unfinished job, that's called a callback and you don't pay for that. Pat was nice enough, but on the second visit turned on the water and the jets, told us to put a pan under the leak and left. We got a bill for 150 dollars. Imagine our surprise. At no time did anyone say that there would be a callback fee, not to mention I don't think telling me to put a pan under a leak constitutes plumbing work. We wrote them a letter to this effect and got no response, only reports to credit agencies and lawyers.

Yes. Lawyers. Terrytown sued us for 364 dollars (including fees). A deputy served me papers and everything. The case was dropped today based on a reply to the court that is basically what I've put down here. (Even though Pat's note on the bill was: Still leaking. Told them to put a pan under it.) All because they would rather intimidate their customers than give one iota of customer service.

Avoid at all costs.

Tee M.

Came out to look, started to install before they even communicated with us, no bid, no chance to shop around, they just assumed and installed. Very deceptive. Also, on another occasion, quoted and hourly rate, but sent two men out so it doubled. Spent four hours on an old furnace- over a thousand dollars spent to ""fix"" and old furnace not even worth that much. Poor communication, and deceptive.

Steve M.

Had plumbing service today to replace a shower cartridge. My home is in Poynette. Pat explained everything well. Did the work in an efficient manner. I highly recommend Terrytown to anyone. Me being a curious sort I asked, lots of question about things like water heaters and he explained things thoroughly and gave me great advice.

Steve from Poynette

Todd B.

DO NOT HIRE THIS COMPANY! I used caps for a reason. This company is very unreliable! If you chose them expect nothing except misery!!

Emily F.

We had a need and there are few places to go in Boo-foo rural Wisconsin, so we called this place. They never answered calls or returned messages.
It's Overpriced, so in the end it worked to our good. We looked at YouTube and installed the sink and disposal and toilets and bathroom sinks on our own.

Tina T.

I would give 0 if I could. I had a dispute over a bill. I was called a liar and he wanted the names of every other tech I had spoken with so he could tell them they were wrong too.
We will never use this company again.

Joe C.

If you want inferior service and products call Terrytown. Charged us over $8,000 for a $3,500 job. Drain pipes incorrectly aligned, didn't even finish the job! Totally ripped us off. beware!

Al V.

do not do business with this company. four years ago i bought a house with a high nitrate report and asked terry town to install a r.o. system that would eliminate or reduce nitrates...at a cost of around $1000. four years later i find that they put in a system to remove sediments and odors...i been had and snookered...now it will cost me more to have the correct system installed....they don't listen ..or they don't care and are all about making a buck no matter what....avoid at all costs!!!!

Matt C.

Although I didn't need them on this purchase they will be getting all my future business. Nancy was incredibly polite and professional and Candy was exceptionally helpful in locating my part and prices and very good understanding of the systems and product options. Thanks again for the help. Look to doing business in the future!