Terry's Plumbing

John R.

My renter required a emergency septic tank pump. Terry's could not respond for a week. Meanwhile another company we contacted Ed's Septic of Astoria responded immediately. Terry's then shows up one week later . My renter told Terry's the tank had already been pumped. Terry's had been onsite for 5 minutes. They charged me for pumping 1,000 gallons. I wrote to their office and explained the situation and submitted proof of previous pumping 7 days earlier. Bottom line they simply didn't care the invoice stands pay up.

I hope any one who reads this heeds my warning and selects another company to do business with.

Joe S.

Only place in town I trust for plumbing.

Yep wants me to keep waiting, but I don't think anyone wants to hear the details of my plumbing issues.

Jane A.

Thanks. For your help when we need it.
Being retired means that we need a little more understanding

D R.

The plumber's from Terry's damaged my property and left raw sewage in my basement and backyard. They cut an irrigation line through carelessness and never accepted the responsibility for any of the damage. Highly unprofessional.

Scott F.

Hired this company to do some plumbing items for me. The journeyman they sent out was Lance Diamond. The guy is professional and really knows his stuff. Did a world class job for me and I would hire back in an instant. High quality, communicates really well, and does exceptional work!

Highly recommend!

Thanks Lance!

Thee P.

Great service! They went the extra mile to make sure we were happy with everything they worked on. Great communication!

AD L.

One thing can describe this company: inconsistent. Some visits they were good, others they were effing clueless, irresponsible and/or don't do what they say they will. From trying to charge me for something that the home's seller was paying for, to a no-show on a call and not bothering to pick up the phone (""oh he's out sick, you'll have to wait 2 more weeks to have someone come out and fix that"" was the response when I called asking why no one had showed up), to the most recent visit where Michael showed up late, cracked our (just-installed-30-minutes-earlier) drywall as he yanked out an old water line near the wall (we sent a photo to the office manager Darlene who ignored it), left the crawlspace door on the side of the house along with a ton of bark all over the sidewalk, not to mention buried two of our artichoke and bee balm plants that were near it, and then never looked at our outdoor faucet as we'd asked....and a week after messaging them twice to follow up, we still got nothing - until of course we brought it up when they sent us the bill....with the nerve to tell us that Michael said he didn't crack our drywall even though I both watched him do it AND photographed what he did. Oh and why do they have their bookkeeper answering the phone when her only response to any question is, ""I'm just the bookkeeper so I don't know""?

This lack of consistency, accountability and care for personal property is why we will never again work with Terry's Plumbing. As a neighbor told us today, ""don't bother with Terry's, you're better off just learning how to fix it yourself as they lack any professionalism"".

Melody N Jack F.

I called for a redo on a mobil home that i had tenants in - All was good even had to wait two weeks out ! 4 days before appointment Terrys called to canx appoint. Now rescheduled four weeks out. I had no water, cracked pipes , needed help. Just was NOT going to happen.
A neighbor , just found out, they have been waiting for Terrys plumbing to "" finish"" their job for 3 MONTHS. Really!!
I called another Plummer they came out did the job, for me, in 4 hours. New PEX pipe and fittings. I gave them nothing but praise ( lunch & a dinner).
Terrys is NOT worth the call or effort- try anybody else!!

Richard W.

We had an issue with our kitchen hot water valve where the copper connection under the shutoff valve actually separated on a Thursday requiring us to shut off the valve at the hot water tank. I called Terry's plumbing and Darlene stated the soonest they could get out was Tuesday, so I thought I'd have to keep the hot water off for 5 days, well not so. Darlene, while we were on the phone, made a recommendation on how to ""cap off"" the line at the sink until they could get there and that recommendation worked, disaster averted. Their technician came out on Tuesday and fixed the problem in just over 30 minutes. When we received the invoice, the labor charge and parts pricing were fair. We highly recommend their services and will use them again. Thanks Darlene, you and your crew were great.

Katie L.

Best plumbing shop in town. Reasonable prices and a hard working crew. Highly recommend!