Terry's Plumbing Air & Energy

Barry B.

I had a recent experience that has truly emptied my pocket book, That I have been led to believe is wiring damage caused by work done by Terry's Plumbing Air & Energy. The work was done on a neighbor's condo. My AC wiring runs through the condo that Terry's Plumbing Air and Energy were working in. My hired HVAC repair people are the ones that came to this conclusion based on these facts. Here's my story. I own a condo in Sarasota. My AC unit is pretty new. Early in May my AC compressor stopped working. I have a neighbor that checks my unit every few weeks. Late April is was working fine. The next time he checked in early May, it was ~90 deg F in my unit and my Air handler was running, but no cold was coming out. Additionally my Nest thermostat reported AC not working May 11th. It said it was running 4 hours and the inside temp was ~87. The AC is set at 81 F when I'm not there. May 1st-10th temps in Sarasota barely broke 80. The 11th was the first hot day in May. So then my neighbor checked my AC compressor and it was not running. I immediately called a HVAC company that came out and their determination was the 24V line that went from my Thermostat to my compressor had failed. He said that line very rarely fails on its own and asked if my neighbors had been doing any remodeling or work that could have damaged the line. The line looked great at both ends where it was exposed. No evidence of rodents or weed whacker damage. The line runs under a sidewalk and could not be easily replaced $$$. I decided to get a 2nd opinion and got the same exact conclusion. And one of the first things 2nd repair tech asked me again, was if I knew of any work was being done in the unit under me, because this wiring passes thru that unit. The 24V line runs down through the walls of the neighbor below me before running under the cement to the compressor unit outside. The quote to run a new line for my unit is $1200. You can't pull the line through its original path, so it needs to run around the building and thru some asphalt that needs to be cut. Then the asphalt has to be repaired. Once I found out it was going to cost that much, I talked to my HOA and got the contact info for my neighbor below and contacted them. I asked if any work was being done in their unit and they said yes. They had replaced the AC unit on May 1st by Terry's Plumbing Air & Energy. My AC did not work after that date. My HVAC guy, Cool Coast, has done many AC repairs in the complex and said my 24V line runs down through their walls and was 99.99999% sure the work done below had damaged the LV wire. This was definitely something that should be thoroughly investigated. I was being very hopeful Terry's Plumbing Air & Energy would instantly come to the same obvious conclusion that their install had very likely caused my problem and repair the line. Saving me a huge repair bill. It's just too big of a coincidence to ignore. These lines rarely fail on their own, and to think it failed on its own right after work done adjacent to the wiring so unlikely, I'd almost bet my life. Terry's sent out the same tech that did the install. I called him after my neighbor that gave him access said he barely looked at the situation and then saw a water leak. He dropped my issue and said he had bigger fish to fry from what I was told. The tech told me, he was tasked with just looking for the obvious. He said he saw a wire that looked ok. He never physically verified it was the same wire running to the AC or my Thermostat, the way it sounded to me. """"They looked like the right color of wires."""" Then he said these wires do just fail on their own. I asked if he had ever experienced one failing due to just age and he changed the subject. He said he wasn't really sure the line had failed and would need to check that himself. Saying if I wanted him to investigate deeper, he would have to charge me per his boss's instruction for a service call. Seriously! The way the conversation went, I totally lost any confidence in Terry's stepping up at this point. The tech had access to my unit, but didn't have a ladder, so he couldn't look at the wiring there. I had to call him and no one in charge from the company there contacted me. In my opinion, the Tech really seemed to be avoiding responsibility. I felt like the conversation went nowhere. So it looks like I'm going to be out $1200 due to what I believe is obviously a result of their work in my neighbors condo. I'm sure it was an accident. But these are the facts. There's no hard evidence, but the timing, sequence of events, their assumption it was just a huge coincidence and the opposite opinions of 2 other HVAC companies, has left me very frustrated. Was it an act of God?? Possibly, but very very very unlikely is what I've been told. Buyer beware. Or in my case, neighbor beware! Update - talked to owner Tuesday. He lied, said they never had access to my unit and the wire is not in the wall, but in plain site. Stay far away!

Dee M.

Was referred to Terry's Plumbing by another plumber who couldn't see to our problem right away. After calling and speaking to the woman who answered we were told to take photos of the problem and attach to an email and send to their service address. Email with photos, explanation, and contact info was sent as we were told to do. Heard nothing. After several days we followed up with a call to verify receipt of the email. We never heard back. Crappy referral. Problem is the service industry has so much business they just don't seem to care. A follow up email or call from Terry's would have been polite. Nothing. And then we got an email asking us to rate them! Well, here it is.

Michael B.

Got a surprise this evening after getting out of the shower and not being able to turn the water off! Called several 24 hour plumbing companies in the Sarasota area -- either got no answer, or was told they were too busy. Left a message for Terry's Plumbing and got a call-back right away. About two hours later, Nathan showed up at my door. He was awesome! He was able to diagnose and fix the problem right away. Considering it was an after-hours call, the price was reasonable. Will not hesitate to call on Terry's in the future! Great experience!

Robert T.

Be very careful and get a estimate of costs before you hire these guys. All I wanted was to unhook lines under sink and install my purchased disposal and faucet. 0ver $728 to include fuel fees for their truck.

Katy M.

We called three plumbers out that could not solve a problem on an older home we purchased. They came out and solved it within 30 minutes! They were actually referred to us by a plumbing company that wasn't able to help us. Would highly recommend!

Rob M.

New to the State and area and not fully moved yet. Came down and AC was not working on 18 month old unit. Installer can't be here for a week and saw Terry's Plumbing truck in the neighborhood. Spoke to the guys but they were not AC trained but gave me a card. Called and they had someone there first thing the next day. Jacob could not be any more professional or knowledgeable (I am pretty savvy and tested everything already and knew it was capacitor or coolant loss. Long story short they covered the manufactures warranty, got the part and fixed the next morning. Zero issues with them and now have a plumber and AC company I can rely on. Everyone from the first contact,appointment arranger and tech were fantastic. I was tight for time to travel back North and they came through

Terri Y.

Absolutely not. The """"plumbers"""" were nice but they didn't fix the problem and wanted us to pay over 200.00 in service fees. I said no. I'm paying for results - not """"trying"""". I owned a computer company years ago. If we didn't correct the problem we didn't get paid. I wanted a written estimate to cut out the pvc pipe and replace it. Never heard from them again. Ended up paying 25.00 plus pvc pipe to get it fixed. Crazy. We had used them before. I wonder how much we were ripped off then. We did tip the workers. Not their fault.

Bob K.

I had a water leak into a closet and thought it might be an underground leak within the concrete. The young man from Terry's Plumbing listened closely to what I had to say then began to check various sources of the water. Within 15 min he found that the overflow line on my air conditioning system was not working thus the water was overflowing from the drip pan. I was very pleased of the professionalization that this young man showed. Terry's Plumbing will be my first call if I ever have a plumbing problem again.

Dee P.

I was referred to Terry's Plumbing. I called 2 other companies and no response. My friend called Terry's and they came right out. They fixed the issue and cleaned up. I will definitely use them again. Thank you.

Robert C.

We had a backed up toilet late in the day at a space we are renting that is joined to the building in back of us. The owner of the building was out of town so we had to let tthe plumber into our space to get to the blockage. After several hours the plumber told us the blockage was on the other street, which I knew already as I tried to unblock it myself. The plumber unblocked the blockage and than asked my wife for payment, the second my wife told him we are not the building owner he said he was calling the police for non payment. My wife starting cryinG and got very scared and on top of that he called her a wussy and I heard him mutter some other profanity. The lady in the office was nice on the phone but the plumber they sent was such a terrible person, what kind of company employs people who threaten customers in a second. I still get over how much my wife was scared and upset. Just horrible human being. He should never be allow to deal withh other people