Terry's Plumbing Air & Energy

Steve M.

Absolutely not. The """"plumbers"""" were nice but they didn't fix the problem and wanted us to pay over 200.00 in service fees. I said no. I'm paying for results - not """"trying"""". I owned a computer company years ago. If we didn't correct the problem we didn't get paid. I wanted a written estimate to cut out the pvc pipe and replace it. Never heard from them again. Ended up paying 25.00 plus pvc pipe to get it fixed. Crazy. We had used them before. I wonder how much we were ripped off then. We did tip the workers. Not their fault.

Kerri H.

We had a backed up toilet late in the day at a space we are renting that is joined to the building in back of us. The owner of the building was out of town so we had to let tthe plumber into our space to get to the blockage. After several hours the plumber told us the blockage was on the other street, which I knew already as I tried to unblock it myself. The plumber unblocked the blockage and than asked my wife for payment, the second my wife told him we are not the building owner he said he was calling the police for non payment. My wife starting cryinG and got very scared and on top of that he called her a wussy and I heard him mutter some other profanity. The lady in the office was nice on the phone but the plumber they sent was such a terrible person, what kind of company employs people who threaten customers in a second. I still get over how much my wife was scared and upset. Just horrible human being. He should never be allow to deal withh other people

Rich K.

Be very careful and get a estimate of costs before you hire these guys. All I wanted was to unhook lines under sink and install my purchased disposal and faucet. 0ver $728 to include fuel fees for their truck.

Van B.

After a nightmare with another company, Terry's plumbing gave me a quote and did a great job. On time , friendly service, easy to schedule , and I got lucky with final invoice a little LESS than quoted price on a AC repair.

Hilary C.

Quality group of guys that are super intelligent in the plumbing industry. Anything is possible with these guys. Professional service and a stand out in the industry.

Neri G.

An efficient, service oriented company. I call with a minor request (replace a faucet) which was not urgent. The nice lady who answered their phone promised someone would be out between 12 and 3. At 12 o'clock the tech called to say he would arrive shortly. A very friendly and professional guy he quickly changed out our faucet. When we had problems with our system we called Terry's again and someone was sent right away. He fixed the problem quickly. Terry's rates are more than fair - they do not over charge and do not try to sell anything unneccessary. You cannot go wrong in using them if you have a plumbing need.

Petra G.

We called Terry's when we noticed a slow leak between our supply line and shut off valve on our toilet. When I received the bill, I saw they replaced nearly everything inside the toilet (except the flush handle) for which they charged me nearly $400. I had not authorized any work done except to fix the leak in the supply line / shut off valve. The first time we flushed the toilet, the water would not stop running. We called Terry's back. This time they told us the flush handle needed to be replaced. However, it was not covered under the repair they just did. They did not have the handle in stock, and it took three weeks for them to come back and replace the flush handle. It was a 10 minute job for which they charged 1 1/2 hours labor and the cost of a new handle. I called Terry's office and spoke with a Tristan who told me he would look into the matter and call me later that day. He never called me back and that was three weeks ago. I have since called Terry's four times, and they will not return my calls. I recommend you find another plumbing service.

Mindy E.

Terrible really. They exaggerated hours worked by double, and the AC still didn't work.

Bob Z.

Was referred to Terry's Plumbing by another plumber who couldn't see to our problem right away. After calling and speaking to the woman who answered we were told to take photos of the problem and attach to an email and send to their service address. Email with photos, explanation, and contact info was sent as we were told to do. Heard nothing. After several days we followed up with a call to verify receipt of the email. We never heard back. Crappy referral. Problem is the service industry has so much business they just don't seem to care. A follow up email or call from Terry's would have been polite. Nothing. And then we got an email asking us to rate them! Well, here it is.

Adriana V.

I don't even want to give them one star if there is an option! be aware this business especially the lady in billing department manager. I had a leaking hose in my pool deck, the first technical came and told me there is no issues, didn't do anything and left a bill for me for $126. The leaking was still there and we had to make a call to them again. The second technician came and still didn't fix the leaking. I called them the third time and finally this technician changed the part and stopped the leaks. Then I got a bill for another $196. I was arguing with the billing department that they should give me credit that they came in without fixing anything. Now the billing department lady said to me that the first technician changed the faucet which he had never done, and she insists me to providing my credit card to pay her. She is such a liar and I warn everyone in Sarasota not to go do business with them. They are not honest and overcharge the trip that they didn't even fix the issues, and worst of all, they are lying to the things that didn't even do!!! It's a rip off!!! 1/21/19: I updated this review and after the business owner Terry R sent me a message and discard the third charges. I appraise Terry's prompt review and honor the situation. You can see sometimes how a bad hire can damage the business. In service business it is important to build your credibility and honesty.