Terry's Apollo Plumbing & Heating

Albert P.

Had them do a furnace check for noise. Was told that it would be a flat rate $325 which I agreed to. Two guys came out and just cleaned the dust from inside the furnace. Mostly just stood around for an hour. The problem was the bearings on the main blower were getting loose and the impeller would scrape the housing when starting up and shutting down. They never checked that even after I demonstrated the problem. They said nothing was wrong.

Nina G.

Jessie and the other gentleman who came with him were wonderful. The service was fast, price-efficient and successful. They were very professional as well.
Thank you guys!!!
Nina

Leslie E.

Called for service on our 1974 furnace and they provided several service options in one day. We went with a new unit that was professionally installed immediately. Just a really good experience with the Apollo team.

J D.

This is my first bad review of a company, because I don't like to hurt a local company with a bad experience, but these people don't deserve your business...and clearly don't want it.

This happened about 10 minutes ago to my boyfriend, and he had the call on speaker so I heard everything.

We actually meant to call a different company, and accidentally called them. But we were price shopping for a job anyways since our first quote was so expensive so we started talking to the lady answering the phone to see if we could get a quote. You would think a business would be grateful for this luck, since they had a chance to take our business. She was so rude. My boyfriend started to explain the job that needed to be done, which involves going through our deck to connect to a gas line. She cut him off saying ""We're going to pass. I won't send my guy crawling under a deck.""

First of all - unprofessional. Interrupting with ""Pass."" Second of all, if she took the time to let him finish, maybe she would have found out that our deck is an elevated deck, which you can walk right under without needing to even bend over. Even if you aren't able to do the job, there is a much better (and nicer) way to deal with the situation.

So obviously, they don't want or need your business. Go elsewhere. And Terry's Apollo, maybe teach your employees some basic customer service skills.

Joe M.

Terry was great! He was able to come to our place with only a days notice. He scoped (camera) our pipes to find a break, helped us find a buried clean out in the front yard and cleared roots from our front line. He also had time to check our furnace and clean the burners. Very easy to work with and punctual. Would definitely use again and recommend to anyone with a plumbing issue.

Sandy M.

Terry was incredible he is one of the last honest, dependable, hard working business owners. We were so lucky to come across him. We have had a problem for a year and Terry had the job done in the first week. We will not go anywhere else.

Kris K.

Another great job, by Cody, in the middle of a snowstorm, leaking water faucet in laundry room and needed replacement. Cody was concerned about breaking the old faucet by over-tightening (disaster and flooding, got the water shut off and replaced with new faucets. Now both are tight, not leaking and I am able to wash again. Apollo's crew are experienced, efficient, and knowledgeable. They have assisted me with plumbing and heating requests.

Deb Bee L.

The customer service from this company is terrible. I called trying get my fireplace fixed (which they had fixed last year for the same probelem) and was told they are no longer fixing fireplaces and shouldn't expect that the work be under warranty. Then the women answering the phone looked up my account and said I never paid a bill from 2014 (which I would never intentionally do) then she said ""good luck with that"" and hung up me. I called back trying to get an understanding of the unpaid bill and went right to voicemail. When we first remodeled our house in 2005 all of the heating and plumbing work was done by this company and we spent thousands of dollars. Nice customer service!!!

Brad S.

Had Apollo come take a look at my forced air furnace that wasn't coming on at times. The guy arrived and didn't do any diagnostic work at all! He instantly said that I could spend hundreds replacing parts trying to fix it so he recommended replacing it. He gave me a quote of $4200 to replace it and then wanted $110 for the service call. I asked him to break down the estimate and he wouldn't. Furnaces at Home Depot are around $1200 so I thought the estimate was a bit high. I called a different plumbing company to come out and they used a scope to be certain that there were not any cracks in the chamber, adjusted the gas pressure for a more efficient burn, replaced the switch on the front panel and it has been working fine ever since. I asked the 2nd plumber for an estimate to replace the unit and he said $2600. I called the Apollo office back and complained about being charged $110 for basically an estimate and they were very defensive and said they would let the owner know. I have not received a call from the owner and they cashed my $110 check.

Tupi C.

I called Terry's Apollo because I needed my water heater replaced with a new one (which I had in my garage waiting for installation). The company (Terry's Apollo) was highly recommended by someone who had used their services. I have no doubt their plumbers and overall quality of work is above par. What was not par and actually pretty sub-par was the lady coordinating the appt to have the plumber come to my house for an assessment/ estimate. She was so lovely (sarcasm). She explained she would call between 9 am and 12pm on appt day to inform when the plumber would be coming. I asked for more details about the logistics of the appt call so I could perhaps do errands and be accessible to the much desired appt (taking baths in 42 degree water isn't fun), she sounded delighted(sarcasm )with my extra coordinating questions, she said "" do your errands we will call you"". They certainly called within the given timeline. Unfortunately the call didn't go through and they left a voicemail at 1126am . I called back at 1146 am and was told they had called and they sent the plumber to my house and because no one was there plumber left and they will have to bump me and my appt. I was not a happy camper and started telling the lovely/friendly lady (sarcasm) in a well mannered way how their appt system did not work and..........,
She hung up on me.
I called back immediately, maybe the call got cut due to bad signal. Voicemail answered and I left message about when would the appt be, never heard back from them.