Terry Vereen Plumbing

Christopher S.

Very disappointed, they told me at 3pm they would be there at 5:30pm to fix a simple pipe and the answering service kept saying they were on the way, or would get back and never did. I waited til 11pm finally gave up. Got mad at the answering service for giving me the run around, then and only then did I get a call from the actual plumber. By then I didn't want him here at that hour. I will find another plumber.

Bill S.

Had a fantastic experience this morning after our shower faucet would not turn off. Called and they were able to send someone over pretty quickly which was appreciated since I work from home and had to turn the water off until it was fixed. After sharing what the problem was, we were also told that an added part would be needed to correct how it was originally installed but would prevent the issue from happening again. Love supporting a business right here in our community and feeling satisfied because the work was done thoroughly.

Andres G.

I had a bubbling toilet when I took a shower and called Terry Vereen who sent out two very young-looking men to fix the stoppage. They located the drain pipe in the back yard, ran 10-12 feet of line from the pipe opening by the house toward the septic tank. They flushed the toilet (which had always flushed), and pronounced the drain clear. I had to leave town the next day and was gone for a week in California. The second or third day I was back, the bubbling began again. It was on the weekend, so I had to wait until the work week to call them. It was Wednesday before I called. They said no warranty on stoppages, but I explained no one had even been in the house to use water, and it was clear the stoppage had not been fixed when they were here. They wouldn't budge. I called Darley Plumbing who came out and worked more than an hour removing large amounts of grease from the line from the kitchen drain. $118, but definitely worth it. I will not be calling Vereen again.

Pete R.

On April 5,2018 we had our house re-piped since it had been thirty years since it was done and at that time the material presently is not up to code. The job went very well the plumbers were very knowledgeable about the job and did the work in a timely manner and cleaned up prior to leaving. We are extremely pleased with this plumbing contractor and will use them for further jobs. My wife and I are retired and its refreshing to know that companies like Terry Vereen Plumbing is operating in the Jacksonville Area. I believe that if you have a plumbing need you will not be displeased when using this company

Karla D.

Accidentally flushed a bottle cap down the toilet and it caused a clogged. We found Terry Vereeen Plumbing through HomeAdvisor.com. I called them on Friday morning, the scheduler was very pleasant and courteous on the phone. She gave me an appointment for the following day, Saturday, from 1000-1200. The tech, Mitchell, called me at 1030 saying he was on his way. He was working on my toilet by 1100 and out of the house by 1130. I was quoted something like $145 for the first hour and $75 for each additional hour (I didn't write it down, I'm not 100% sure of the exact numbers) so I was expecting an astronomical charge for my stupidity. He only charged me $98. I was very happy with that. The only reason I'm giving 4-stars instead of 5 is because the tech made a small mess (mud on his shoes and toilet water on the bowl). Really minor. If I could give 1/2 stars or 3/4 stars I would. Outstanding service. I will definitely call them back if I need other work done.

Lily M.

Beware! They charge per hour! I do not recommend. Joe the plumber was very rude and unprofessional to senior citizens. He spent double the time it should have taken to replace some fittings. He also used our old parts, just scraped off the corrosion without asking for our approval. The quality and value were not acceptable.

Joe M.

Service from technicians is still exemplary at Terry Vereen, but initial reception needs improvement. I spoke with Erica in the front office to book an appointment for a minor issue with my faucet and toilet. She neglected to inform me of new, more expensive labor rates. I also asked a time range to expect the tech. She expressed that the 1-3 time window was open. On the day of service at 2pm, I was called and asked again what services needed to be performed. I called to speak with, Kelly, the front office manager the next day and she let me know that she would speak with her front office team regarding these concerns. I was thankful that the technician accepted my 15% off coupon at the time of service, but when I spoke with Kelly, I wasn't offered any incentive to remain a customer of Terry Vereen after several years of loyalty.

Kristen S.

Logan was my tech. Very polite and professional. He was early to the job and called ahead of time to ask if it was okay to come to my home. Quickly located the issue. Would use this business again and would recommend.

Jacqueline N.

Terry Vereen Plumbing was recommended by Home Advisor... they replied to my request to get an estimate to have our shower fixed (new insert with mortar placed underneath)... Someone came out, said they would get back to me with the estimate, but I never heard anything. I called a week later and inquired about the estimate, and they said they would get back to me soon. Weeks later, still nothing. Thanks for wasting my time.

Beverlee S.

We had Vereen Plumbing help us with our house when we purchased it in 1999. They did a full repipe and it was amazing. We have not had an issue with plumbing since then. We recently contacted them for a hot water heater change out, but used someone else due to the other plumber as part of the TECO tankless hot water heater program.