Tennessee Standard

Kristin B.

RIDICULOUS RATES! I have hesitated leaving a negative review for TN Std because they were such nice, respectful, conscientious, timely, respectful guys who did the work, and they did accomplish what I called them for, BUT I cannot get past the exorbitant fees they charged. I was primarily in need of plumbing skills more than ""nice.""
Their business model is to send out an expert to access your issue/request and then offer you a range of service options from basic to top-of-the-line. They also review your entire plumbing situation and make recommendations for improvements you didn't know you needed. Then they give you a menu of fixes and the associated costs. One of our requests was for the installation of an under-sink filter that WE supplied so the only cost should have been for labor and incidental supplies like glue. They did not estimate the amount of time it would take to complete this project, but told me it was especially intricate and not a quick job, when I questioned the rate. ( I say ""cost"" rather than ""estimate"" because this stage is when you select from the menu they offer and you commit to the stated price.) Only after you sign off on the cost will they schedule the work. Bottom line: the very nice tech (not a certified plumber) completed the work in less than an hour without any problems. I feel like I was paying more for their billboards, fancy trucks, and metal business cards than actual plumbing services. And I feel taken advantage of. I paid the bill because I had agreed to it beforehand and felt I had committed myself. I expressed my dissatisfaction to the lead tech and asked him to pass it along to his management. I never heard another word from anyone about it. I recommend that anyone considering using this company make some comparisons with other service providers and ask for a labor & materials breakdown of the proposal along with a satisfactory justification of the rates. Otherwise they are free to gouge anyone who will submit to it.

Tammy A.

I cannot recommend this company enough! I am impressed by their professionalism and customer service every single time! The young man who called on us-Mitch Matheny, was efficient and very kind and courteous. If you need any plumbing services...reach out to Tennessee Standard. They will take great care of you!

Tom Z.

Courteous efficient professional- that was my experience with Tennessee Standard Plumbing (shout out to to Ben, Alfredo and Thomas) They did my major plumbing job in the promised time with no shortcuts I would highly recommend Tennessee Standard Plumbing to anyone who needs a quality plumber

Rob S.

Steer clear of this company. They seriously overcharged for the repair they did after I had already completely dug up the pipe break. Then they charged my credit card $100 more than the correct charge. They only refunded $99 of the $100 overcharge. Then they refused to give me the military discount they advertise. We will not be doing business with this company in the future and neither should you!

Joe M.

This will be a long review but these gentlemen Robert & Ian are absolutely worth it!
On Friday morning, my gas water heater sprung a leak at the bottom and needed to be replaced.
I called the Oak Ridge Gas Co (ORUD) and they said they couldn't come until Monday. 7 people (6 girls & me) with no hot water for 4 days! Next I called some local plumbers. One by one they said either they'd come around 6pm or they didn't handle gas units. I'm glad they were busy but I needed someone now!
Next I called 2 major companies that are well known in the Knoxville area. One came, gave a 3 minute look and quoted a mid 4 figure price TO REPLACE A WATER HEATER!
The next on the scene was Robert Mason & Ian (I don't know his last name) from TENNESSEE STANDARD PLUMBING & DRAIN. These gentlemen took their time. They asked many questions, they did a very thorough and professional inspection. They were straightforward, honest, neat and genuinely concerned about providing service, not just doing a job. While speaking with Ian, he was sharing about how much the leadership in the company truly cared about their employees and showed them tremendous respect. I found that to not only be reassuring but also experienced how that translated to how they genuinely cared about my family.
The inspection took a good deal of time. They went into the crawlspace and really did a full inspection. Remember, this is Friday afternoon on Father's day weekend. When they were done, Robert showed me his findings. For those that don't know, many of the houses in Oak Ridge were built in 1943 so most of my plumbing is 80 years old. Robert showed me the pictures of the main pipe coming out of the ground into the house. Only God knows how it had not blown out yet, it was that corroded.
Let me stop here and say that Robert & Ian were the only ones to do this inspection. Had I just replaced the water heater, the pressure* (more on this later) would have blown somewhere else and potentially taken out the furnace with the water.
About the water pressure, they were also the only ones to measure the water pressure which was 100 psi when it should be half that. They also noticed that I did not have a pressure regulator or a main shut off. Important things to have in 2024 that perhaps weren't in 1943.
When they entered the house they had special shoes for neatness and respect which was nice.
Finally when they were completely done, we sat down and they presented 3 different options which we discussed in detail. There was absolutely no pressure, no sales talk, nothing except honest information and options. There is a very true saying that you get what you pay for. Tennessee Standard Plumbing & Drain is not the cheapest but there is also a difference between ""cost"" and ""price"" The ""cost"" over time will be less because they use top of the line material and they perform exemplary work which they stand behind.
It turned out that none of the 3 options were attainable so Robert worked within our budget to get the vital items fixed. They handled everything. They called to get the ground marked, they dug up only the area they needed to and they put it back as best you can when you trench a yard.
Another professional thing was that they were prepared. They had what they needed on the truck with them. There was no wasted time while they went to get whatever was needed. I greatly appreciated that.
In the end, we decided on a 3 visit plan. They did the emergency items this visit. In 6 months or so, they will return for the 2nd phase and the final mostly cosmetic phase where my wife gets the bathroom she really wants.
I would highly recommend these gentlemen and Tennessee Standard Plumbing & Drain!

Jason E.

We had a very clogged bathtub and called TN Standard based I. Some other good reviews here. We were not disappointed. I'll also add that the two gentlemen that did all of the work below were extremely professional, extremely knowledgeable, well mannered, cleaned up after all of their work and were very friendly and nice to work with.

They (Robert and Jacob)came out the day after we called them and took care of our clogged bathtub and also provided us with several options of Essential, Recommended, and Peace of Mind. We live in a home built in the 1960s and knew we had some issues and needed a lot of work in general (old water heater, non-functional garbage disposal, old toilet in bathroom, incorrectly regulated water pressure entering the house and a water spigot outside had a burst pipe in the past and was unusable). We chose to have all of the items I just mentioned fixed. So:
- New water heater (and disposal of old)
- New toilet (and disposal of old)
- Removal of garbage disposal and work in pipes under sink
- Replacement of old spigot and repair to pip s and new shut off valve
- Installation of new regulator and shut-off valve where water enters home

All of the above was done the following day, and only in 5 hours. Saying that everything was promptly completed would be an understatement.

The price for everything here was very much in line with what I was hoping/expecting.

I highly recommend TN Standard and will be using them for any future plumbing needs.

Karen B.

First they picked up the phone when I called and were able to schedule me same day for an estimate. The nicest licensed plumber, Ben, came to our house, was thorough in his diagnosis and presented us several options to best take care of the situation. He expertly completed the work requested the same day. I would highly recommend this company.

Anne R.

Richard Nahigian was very professional and answered all our questions. We called in the morning and he came by 2:00pm that afternoon to fix our clogged drain. We highly recommend him and this company if you have any plumbing problems. We also felt that the cost was very reasonable for the service we needed.

Carla C.

Update...
Thank you Kelton, service manager for making things right by reversing the $99 service charge for Fridays service call. Great customer service even though we're not moving forward with services.

Jama C.

Didn't even try to look at the issue we had with the bathtub, wanted to tear out the kitchen wall. Did not look at the stems for the hot and cold water, did not try to figure out if we had a clogged pipe. Just said it would cost us $1225 to tear the wall out and repair it. No thank you. This cost us a $49 service call.