Tempo Air

Andrew W.

AC stopped working. Called Tempo as we have an annual maintenance contract with them. Arrived promptly and diagnosed a failed coil which needed replacement. Only 5 years old so somewhat early to fail. $89 call-out fee for the visit. Quoted $1,909 to replace the coil and recharge the system. This did not include the cost of the coil itself which was under warranty. Asked for a breakdown of the cost and told company policy was not to provide a breakdown. Seems to be a case of 'think of number'.... Was told the cost comprised labour and coolant and the job would take 2.5 - 3 hours. New coil arrived after 6 days with Tempo coming out the following day. The technicians left after 1 hour 20 mins once the coil was fitted.

Tempo were timely in attendance however.... ''think of a number' pricing seems to verge towards dishonesty to me and $1,909 for coolant and 2:40 hrs labour seems quite high. Once our current maintenance contract expires we probably won't be using Tempo again.

Jess H.

Ive gone two days with no air and the weather outside is 105. They said they would send somebody and we have yet to hear anything back. This is the third time since July that our air fails to work. I would NEVER recommend anybody and especially renters to go through this company. This place has bad customer support and while we in Texas are under an excessive heat warning and my apartment has been at 84+ degrees these last couple of days. This is disgusting and should never have happened. Please go through another company, I would never want people to go through what I've gone through in this heat and being sick on top of that. They do not value their work or customers. I would leave 0 stars if I could.

Lyn D.

Now that we've had the unit for 10 months, we have kept our unit temp set on hold at 68 degrees. In the afternoon, the temps in the room reach 75 degrees and over. It is unacceptable for a company to put an incorrectly sized unit into a new build. They had all the specs and obviously their calculations don't work. I would stay as far away from this company as I could. We will now have to spend $10,000 to correct theirs and our builders mistake.

Louis W.

Tempo is not what it used to be, they used to be better than all other local services (personal experience) even when it came with a premium but it was worth it. Now they are just another expensive option.

I've had their membership for years and for the last two years I've included my rental property as well so Tempo is definitely making some decent profit off me. Last year my downstairs AC showed a malfunction message just after the tuneup from a month or so ago (Tempo performed the tuneup and gave me an all clear). They couldn't come on the same day despite the fact that I am a member which includes preferred scheduling. When the technician came he first charged me $90 service fee (again, despite of me being a member and this happened after their tuneup) then he charged me $400 to fill the refrigerant. After the refrigerant was filled he ran more test then determined my indoor unit needs to be replaced. At this point I didn't understand what was the point for the refrigerant fill and he just gave me the "that's how we do it" answer. Again keep in mind, this happened all AFTER they gave me the all clear from the tuneup about a month ago. I went with their recommendation and had my indoor unit replaced.

Fast forward to this year, my AC again showed a malfunction message (which turned out to be a very minor thing), called Tempo and again couldn't fit me into a same day service call. At that point I told them don't bother, called someone else and he showed up within 45 mins. Guess who I am going with starting next year?

Timothy A.

When I purchased my new home, Tempo was the recommended servicer of the HVAC system. I have used them repeatedly for service and used their customer maintenance plan for a hefty fee. I recently noticed that the unit needed additional services every few months, coincidentally around the time the maintenance plan was set to expire. The high fees, inconsistent work, and lack of any long-standing resolution are masked with very polite employees and technicians. Don't get fooled! They are after your money and could care less about fixing the problem. After they quoted me, another company came the same day and fixed the issue for considerably less! Definitely, not a satisfied customer of Tempo Air.

Murl M.

We have two HVAC systems in our home. The first system failed seven years ago and was replaced with a top of the line Lennox unit by Milestone. We had problem after problem with the system. When our second HVAC system failed we got bids and Tempo came out on top. We received a better system, fully installed with warranties and extended service to ensure the system operated as promised. The performance of the Tempo HVAC system blew away (pun intended) the Milestone unit in performance and at reduced electrical cost.

Yesterday, the Milestone compressor failed in the 103 degree heat. The Lennox unit is still well within the warranty period. The compressor is discontinued, but Lennox has two newer alternative compressors. Milestone told us it was on back order - with no idea when they could get it. Backorder??? It's discontinued so they are not going to manufacture anymore! It would be a lifetime wait.

We called Tempo for help. We are living upstairs in the Tempo cooled area of our house. We talked with Andrew and then Tammy who spoke with the company general manager. They looked all over US for a five ton Lennox compressor on Friday afternoon finishing after 7:00 pm as they called West Coast sources. Result, Tempo will be installing a new compressor with better SEER on Monday for the same warranty cost which is a pittance of the cost of the unit. They will take care of all the warranty issues with Lennox. Tempo stood in for Milestone when it was not even their sale/install/warranty claim. Tempo provides peace of mind and stands up for their customers with manufacturers. Thank you so much Andrew and Tammy for going over and above to keep us lifetime customers.

Matt V.

My air conditioning went out Thursday evening July 28. I received a call back from tempo air early Friday morning July 29 and they were the only air-conditioning service to call me back out of the three that I called late Thursday night. The technician Bryan S showed up within an hour after the dispatcher said they were in route and he was able to get my air-conditioning unit fixed and running within 20 minutes and immediately identified a bad capacitor in the air handler unit. He did not try to upsell me or misrepresent anything because I am knowledgeable about HVAC systems and I felt that he handled my situation professionally and ethically in addition to being friendly and good at what he was doing. As a result I signed up for a service agreement membership and look forward to working with them in the future.

PD M.

My builder got our AC quote from Tempo. Their proposal severely underpowered our system. when I brought to attention my desires for the performance of the system, they backed out of even doing the job. They want to only use equipment brands / sizes they choose and apparently not open to customer input. Instead of following up with me to have a convo, they told my builder they were backing out. $30k job to install 3 units in a new build and all I wanted was to ensure it was powerful enough to perform in tx heat to accomodate our desires. If you want anything other than the "boxed" solution they present - go else where. They wanted to install 5 tons of AC in 3750 FT and wouldn't discuss anything else. Save your time and your energy.

Michael C.

I have been a customer since 2008. But, the annual maintenance plan that I pay for each year is simply another way to extract even more money through unneeded repairs. I was told that my evaporator coil needed to replaced. The technician walked around (inside the house) with a detector that was beeping. That beeping is supposed to indicate the presence of refrigerant in the air. I was highly suspicious, and got a second opinion. There's simply nothing wrong with my unit. After 13 years, I will no longer use this unethical company.

Randy R.

This company is absolute criminal through the core. They damaged my house when they attempt to clear an HVAC drain. They refused to fix the damage.

They also faked that a blower motor was not working. They wanted to charge me $1600 for a new motor. I had another HVAC company come out and they showed me how they faked it to make it look like it was not working. There was nothing wrong with it.

Usually technicians gets a percentage of everything he sells once they shows up. That's how these companies work.

Everybody in the call-center supervisors everyone is argumentative and refuses to stand by their work. Do not use this company they are rip off artist.