Tempo Air

Matt V.

My air conditioning went out Thursday evening July 28. I received a call back from tempo air early Friday morning July 29 and they were the only air-conditioning service to call me back out of the three that I called late Thursday night. The technician Bryan S showed up within an hour after the dispatcher said they were in route and he was able to get my air-conditioning unit fixed and running within 20 minutes and immediately identified a bad capacitor in the air handler unit. He did not try to upsell me or misrepresent anything because I am knowledgeable about HVAC systems and I felt that he handled my situation professionally and ethically in addition to being friendly and good at what he was doing. As a result I signed up for a service agreement membership and look forward to working with them in the future.

PD M.

My builder got our AC quote from Tempo. Their proposal severely underpowered our system. when I brought to attention my desires for the performance of the system, they backed out of even doing the job. They want to only use equipment brands / sizes they choose and apparently not open to customer input. Instead of following up with me to have a convo, they told my builder they were backing out. $30k job to install 3 units in a new build and all I wanted was to ensure it was powerful enough to perform in tx heat to accomodate our desires. If you want anything other than the "boxed" solution they present - go else where. They wanted to install 5 tons of AC in 3750 FT and wouldn't discuss anything else. Save your time and your energy.

Michael C.

I have been a customer since 2008. But, the annual maintenance plan that I pay for each year is simply another way to extract even more money through unneeded repairs. I was told that my evaporator coil needed to replaced. The technician walked around (inside the house) with a detector that was beeping. That beeping is supposed to indicate the presence of refrigerant in the air. I was highly suspicious, and got a second opinion. There's simply nothing wrong with my unit. After 13 years, I will no longer use this unethical company.

Randy R.

This company is absolute criminal through the core. They damaged my house when they attempt to clear an HVAC drain. They refused to fix the damage.

They also faked that a blower motor was not working. They wanted to charge me $1600 for a new motor. I had another HVAC company come out and they showed me how they faked it to make it look like it was not working. There was nothing wrong with it.

Usually technicians gets a percentage of everything he sells once they shows up. That's how these companies work.

Everybody in the call-center supervisors everyone is argumentative and refuses to stand by their work. Do not use this company they are rip off artist.

Brian C.

These guys installed my ac and 2 rooms in my house stay 10 degrees hotter than the rest of the house. I scheduled for them to check it out. I called this morning the day of and confirmed with the office. They never showed up and never called to tell me they weren't going to make it. I took off work to be here to get this taken care and now they have cost me a day of pay for nothing. Completely unprofessional and seems like they are trying to avoid having to honor the warranty, I would not recommend using this company or you could be in the same boat if you have any issues under warranty.

Chandra R.

I scheduled a technician from Temp Air to come in and take a look into the furnace leak.

But, once the technician came in, he says that he would charge $320 more, apart from the Technician Visit charges, to do the furnace leak test, which was not told to me earlier. He just came to my home and did nothing and charged me $93, just for visiting my home.
When I asked the same, he says that, that's how Tempo Air works.
I'm sorry to say that, I would not be recommending Tempo Air.

April W.

Irresponsible customer service. Hard to communicate with.
Called 10 times for a simple document for AC. Every time I get a different answer. I was told several times that I would receive an email in the coming days, but it never happened.
Super arrogant. No info given.

Luck G.

We called 18 hours ago for emergency in order to get our AC unit checked out since our AC unit was not running. Yesterday the dispatcher told us a technician will come to check the unit but no call, no show. Today we called back again and left a message to call us back but it has been more than two hours without a call back but the company phone system says someone will call in 15 minutes. Disappointing.

R T.

We moved into a brand new house a little over 5 years ago and kept Tempo Heat & Air as our yearly service hvac contractor. That was a mistake that have cost us thousands. Took their word and signed up for their annual service membership which they come out twice a year. Appear each year there was some kind of problems with the units starting the first year. Thank goodness the first major problem was under warranty. A-coil went out. Second year something else. Well, here in our 5th year they came out to do their routine maintenance and the technician stated the capacitor in the other unit is still good but has signs of going bad so will need to replace. Everything else looks good though. He's stating when replacing that capacitor he will need to put 1-2 lbs of refrigerants. Last I checked, replacing a capacitor has nothing to do with losing refrigerant. Anyway, I went along with it and let him know I have pulled the hose out so he can use to clean the condensers since that was part of the routine service. When the casing was opened to the condenser the fins were not even clean which is something that should have been done during the yearly service. He has sent me an email recommending replacement of things that were worn and old. Remind you, these are 5 years old units. Two days later the a/c stop working so we got a second opinion which appear that the unit have somehow lost all the refrigerants within the A-coil compartment of the unit. Spoke to owner which he stated his company will need to do another leak test ($200.+) that will be charge to me plus all the labor and refrigerants before they can do the repair under warranty. Even though this has already been done by another company and we have identified the leak. He will have someone call to scheduled an appt to do the test the following day, then it will be a few days later before they can do the work. A day later and I have yet hear from anyone. Guess this is the service you get when you pay a membership which advertised that your call and service will be a priority. A company that can't be trusted.

Mona H.

Second horrible experience with Tempo Air. I recently inquired about servicing installation of a new supply plenum after Tempo installed a new return plenum. I got a second opinion and estimate from another contractor. The pictures provided is what was shown to me as I accompanied the tech in my attic. This is the quality of work on the return plenum installation and service call. I am horribly disappointed with the quality of Tempo's work. It is sad that people do not maintain integrity in their business practices. This place is the reason I chose to avoid Tempo Services.