Tempo Air

Pat A.

On a scheduled HVAC maintenance inspection, they found a weak capacitor. Quoted $450 to replace it. Unit six years old. I asked about warranty and he told me 5 years. I looked it up in my papers and found it to be 10 years. $140 to replace.

On the yearly plumbing inspection, had a water leak which they said they couldn't find without a $455 leak detection. I showed him a place in the yard where I suspected the leak to be but he seemed disinclined to inspect it. The location was an old sprinkler system just in front of the water meter, which had standing water. I delayed the leak detection, dug down, found the pipe and made the repair. I am a 76 year old female.

I have no confidence in this company.

Nandini K.

I have a two story home. The heat was not coming up on the first floor which is where the Master bed room is. I had guest downstairs. So I needed them to come out immediately as literally the house was not livable. Inspite of explaining the situation to the agent and the manager their only solution was to come out Monday or Tuesday (it was a Friday when I called). So I will be sleeping in the living room I guess for 3 nights! THANKS but no thanks. Stay away from these guys.

Christen D.

I have been a customer of Tempo Air for 18 years and carry a Gold Membership with the company. My air conditioner went out on Tuesday, September 17th, 2019, and I had hoped things would have been handled differently. Kevin was the service technician sent out to my home. He advised that I was in need of a whole new system, as mine was beyond repair. He originally communicated to me that it should only be a couple days to have us up and running, only to come back and tell me it would be an entire week. With 4 daughters and 3 dogs, that was just not something realistic for my family.

I was provided a quote for a 17 seer system valued at $10,560. When I asked Kevin for a quote using a lower seer rating, I was told Tempo Air doesn't offer systems lower that a 15 or 16 seer rating. Yet, I then received a second quote for a 14 seer system valued at $8369. I feel that instead of trying to meet my financial needs that I was being upsold on a replacement. I was then offered a first appointment install for the very next day, with all of 20 minutes (until 2:30 p.m.) to make a split decision that could cost me upwards of $10K. That didn't even grant me the courtesy of having time to discuss the circumstance with my husband, who was at work at the time.

When I asked Kevin if I could have more time to decide, could we at least push the install to Thursday, the answer I received was I had 20 minutes for next day installation or it would be an entire week. My gold membership, which I had paid into monthly for the past 18 years, was not only supposed to give me priority scheduling, but also $2400 in Customer rewards for my loyalty as a continuous Club Member towards the purchase of a new system.

It wasn't until 5:37 p.m. that evening that I received an email reassuring me I was a valued customer from Justin Shelton, Vice President Service Manager. It was then he explained to me there was a deadline they had to meet when ordering equipment, hence the 20 minute rush decision. He then reassured me he could have me up and running by the end of the week and would be able to offer portable units in the meantime.

At this point, it was of no value to me. I had already had another company come out to look at my system that exact same day. They arrived at 2:45 p.m., evaluated exactly what I needed, ordered the new AC unit, coil, and furnace, with a promise to return the next day, Wednesday, by 9 a.m. I emailed Justin Shelton on Wednesday, September 18th at 7:17 a.m., advising that I felt like I was backed into a corner and that a company I have been loyal to for 18 years turned its back on me. That while I had hoped to continue using Tempo going forward, that at this time we decided to move forward with another company that could have us up and running that morning.

I received a phone call shortly after sending my email from Mr. Shelton offering me a 14 seer Trane system at a cost even lower than I was originally quoted. At this time, I did ask to see if I would still be able to carry my Gold Membership on my new system, even if I decided to have it installed by another company. Mr. Shelton then advised yes, I could, but that he would have to send over a technician to inspect my new system and confirm it was up to Tempo Air's standards. If it wasn't, I would have to cover the cost of parts and labor to get it where it would need to be in order for me to continue to carry my membership.

My new air conditioning system was installed by another company, and I called Mr. Shelton on Thursday, September 19th, to advise him of such. At that time I notified him that we did in fact want to continue our relationship with Tempo Air, and could we please move forward with the inspection of the new system.

I also asked if my $2400 in loyalty rewards could be used towards the cost of a new water heater, considering how poorly my situation was handled and the fact the water heater would be provided by Tempo Air (as that was money I paid into over the years). I was advised this was not possible, but the company could extend a $500 discount.

It was then communicated to me that it would cost me $118 to have the inspection performed on my new system. I was absolutely appalled. Given all that had transpired and the time I had been with the company, this was how they valued our relationship. I expressed my extreme disappointment in the way everything was handled and that he would not even consider covering the cost of that inspection, and that he left me no choice but for us to part ways.

Candace J.

I HIGHLY recommend Tempo Air. They came out same day, even though they were so busy that it was 9pm before a tech could make it out, which shows amazing dedication. They called me throughout the day to give me updates, knew exactly what to do when they got here, had the parts, charged reasonable prices, and were professional and courteous. When I told them of my experience with my home warranty company and the contractors they had sent out, they weren't shocked, to say the least. I would definitely use Tempo Air again. My tech was Fernando and he was great.

Wyatt E.

Replacing an HVAC system is a nerve racking thing, but these guys made it almost a pleasure. Many of the team were NATE certified, which is always reassuring, as they are the best trained and most knowledgeable. The team that showed up was on-time, organized, courteous, clean and just plain great at what they do. The installation was vastly superior to that of the unit it replaced, as they use a metal support system with thick cables, kind of like a suspension bridge; the old unit was hung with thin metal straps, a couple of which had snapped, leaving the system cockeyed. Further, they installed a super cool Nest thermostat and smoke/carbon monoxide detector, both of which can be checked and adjusted from my cellphone. They were a surprise bonus and really appreciated.

I wish I could thank everyone on the team, but I am horrible with remembering names. They are just a happy bunch. Jorge Dominguez was the lead installer and was top notch. And, the Field Supervisor, Hugo Valades, stopped by for awhile, also very professional. There wasn't a weak member on the team.

Finally, the gentleman who evaluated my house and sold me the unit was Nelson Pińero. He worked to get me an extremely fair price. He stayed in touch but never pressured me in any way. The bottom line is that everything unfolded as he promised, including the final bill.

I guess a few companies still understand excellent customer service leads to good word of mouth and customer loyalty.

Cindy M.

We moved into a new Lennar home last year. It is Tempo that Lennar used for their heating and air units. They have been out to my home 7 times now. At the beginning they sold us the extended warranty but it was misrepresented. There were two of us in the room and both heard the same thing. The warranty does include the filters. However, it does not. The manager called me and offered to send two filters to us for all of the confusion. He sent 1. No one seems to be able to help us get the other one that was promised. They came out here 4 times because my entire unit would be iced over some days inside and out. It took the fourth time and another technician and Lennar getting involved to finally figure out that a wire was loose. I would think that would have been the first thing to check. I made an appointment in February for them to come on March 12 to do their Spring inspection. When March 12 came, I called them and my appointment was no where to be found. There have been numerous misrepresentations and lies and way too many visits. Stuck here because of Lennar. Might want to think twice before using this company or buying Lennar here because of this company. It's just not worth the hassle.

Patrick F.

They are the worst AC company we've dealt with in over 20 years of owning 5 homes. As part of our home warranty they were sent by the builder to correct their issues since they installed the system. We called and scheduled our 45 day follow up which included the need for a ladder to open a closed vent on a vaulted ceiling. The operator told us she included special instructions to bring their longest ladder. When the technician arrived he said he didn't bring the ladder and that we'd have to reschedule. Frustrated, we did just that and reminded the operator to PLEASE make sure that the technician came back with the extended ladder. Today he showed up...with no ladder. It'll have to be scheduled a THIRD time. Additionally, phone wait times are horrendous and some of their technicians have poor attitudes upon arrival. Customer service is virtually nonexistent. Don't put yourself through the potential headache.

Jennifer H.

Much gratitude to Simon, who replaced our capacitor and fan motor yesterday and got us back to cooling again! He truly went above and beyond to provide excellent service. He was extremely kind, courteous and professional; took the time to explain everything; helped clean parts of the unit (which he did not have to do); and made sure all other aspects of the system were in good shape before leaving. I will definitely call and request his help again in the future. Thank you, Simon!

Anthony B.

I had a service call to my home a few days ago, and the technician was 3 hours late. I initially made the appointment the day before and thought they had emergency service. Website advertises as such "Emergency? call us today." I was informed they didn't and made an appointment for 12, which I wrote down on my calendar. I called the office at 1 when I hadn't heard anything, thinking I may have made a mistake and was told someone was on the way after he finished a job. At 1:49 I was called to say a technician was en route and he arrived at 2:35. Luckily the technician knew exactly what the problem was, he was polite and efficient and I have no complaints with him. It sounds like a scheduling issue when I discussed it with him.
The next issue is with the service fee of $93. I was informed of this fee, and I understand what it's for, but I wasn't informed that it would be charged in ADDITION to labor fees and the repair when I made the appointment. Like a car dealership, I understand I'm paying you to come out and diagnose my HVAC unit, and if for some reason I couldn't afford, wanted to perform the repair myself, or have another estimate you aren't losing money for coming out. But especially on a warranty item, the service fee should be included in the repair fee, just as it would be if it were a car. I suppose I would be a little less upset if I hadn't missed a half day of work waiting and had been called earlier in the day and informed of the delay. I know Darling Home Builders uses you all for their work, and I the reason I called you again was for the good experience I had with the home owners warranty work last year. But where's the incentive to purchase a maintenance plan with you all in the future or recommend you again to friends and neighbors?

Tyre S.

Tempo installed the heating system in my brand new home. I moved in 12/21 and the heater was not functioning. They came out and reviewed and said a blower was installed backwards so they ordered parts but they wouldnt be in until 12/26. This wouldnt be a problem except during this time it was 30 degrees or below every day. We had to run our wall fireplace just to sustain the house over 50 degrees. I have children so you can image the horror of this with nowhere else to go. They installed the part but the heater still did not heat the house above 62 degrees. The installer said he had to move around some duct work to fix the problem. The house warmed to 68 degrees. The heater was running 24 hours just to maintain 68 degrees. Next thing you know the heater bill for 3 weeks was $217. I called in to see how they were going to resolve this and they said nothing since the "BTUs made it into the house regardless of the efficiency". If you have the opportunity NEVER DO BUSINESS WITH THEM. I called the company and left several messages for a week with different levels of "supervisors" and "supervisors supervisors" until I finally reached Bill who is over Randy and Ryan. They called back to inform me of the good news that they werent going to help.