Tempo Air

Anthony B.

I had a service call to my home a few days ago, and the technician was 3 hours late. I initially made the appointment the day before and thought they had emergency service. Website advertises as such "Emergency? call us today." I was informed they didn't and made an appointment for 12, which I wrote down on my calendar. I called the office at 1 when I hadn't heard anything, thinking I may have made a mistake and was told someone was on the way after he finished a job. At 1:49 I was called to say a technician was en route and he arrived at 2:35. Luckily the technician knew exactly what the problem was, he was polite and efficient and I have no complaints with him. It sounds like a scheduling issue when I discussed it with him.
The next issue is with the service fee of $93. I was informed of this fee, and I understand what it's for, but I wasn't informed that it would be charged in ADDITION to labor fees and the repair when I made the appointment. Like a car dealership, I understand I'm paying you to come out and diagnose my HVAC unit, and if for some reason I couldn't afford, wanted to perform the repair myself, or have another estimate you aren't losing money for coming out. But especially on a warranty item, the service fee should be included in the repair fee, just as it would be if it were a car. I suppose I would be a little less upset if I hadn't missed a half day of work waiting and had been called earlier in the day and informed of the delay. I know Darling Home Builders uses you all for their work, and I the reason I called you again was for the good experience I had with the home owners warranty work last year. But where's the incentive to purchase a maintenance plan with you all in the future or recommend you again to friends and neighbors?

Tyre S.

Tempo installed the heating system in my brand new home. I moved in 12/21 and the heater was not functioning. They came out and reviewed and said a blower was installed backwards so they ordered parts but they wouldnt be in until 12/26. This wouldnt be a problem except during this time it was 30 degrees or below every day. We had to run our wall fireplace just to sustain the house over 50 degrees. I have children so you can image the horror of this with nowhere else to go. They installed the part but the heater still did not heat the house above 62 degrees. The installer said he had to move around some duct work to fix the problem. The house warmed to 68 degrees. The heater was running 24 hours just to maintain 68 degrees. Next thing you know the heater bill for 3 weeks was $217. I called in to see how they were going to resolve this and they said nothing since the "BTUs made it into the house regardless of the efficiency". If you have the opportunity NEVER DO BUSINESS WITH THEM. I called the company and left several messages for a week with different levels of "supervisors" and "supervisors supervisors" until I finally reached Bill who is over Randy and Ryan. They called back to inform me of the good news that they werent going to help.

Richard K.

Javier C performs our semi-annual service and does excellent work. Renée T coordinated a change in our system which was installed by Jairo J...both a pleasure to work with.

Brad S.

Tempo has a great reputation, and I will only give then nothing but accolades. Yes, there were a few small communication problems, but they held to their word, got us fixed up. They went above and beyond. If my other unit goes out, Tempo will be my choice for replacement. This is an excellent company. My recommendation is if you plan to replace an AC unit, use this company.

Jennifer C.

One of our room's vent has stopped working. There wasn't any air that came thru. We made call to Tempo air and asked for Mr. Randy specifically. On the service day, he quickly identified the damper level has somehow turned the other way as he pointed it out to me and adjusted it to make the vent working again. He also diligently checked the interior/exterior units (Freon reading) as the Texas weather is at triple digits in July already. I don't like AC or any electrical problem because I had very little knowledge of either of them. Each time, Mr. Randy is patient and listens to my concerns, and each time, he identified the problem in between my non-technical descriptions of the issues without getting frustrated and annoyed. Most importantly, I trust his professional diagnoses and solutions to our AC problems. Thank you again, Mr. Randy and we will always ask for you if possible.

J K.

I have used Tempo for years. Always had good service but THEY DROPPED THE BALL this week. Sent out a tech that was trying to up sell and left parts not put back together didn't put the caps back on the refrigerant ports. Very poor service called to have them back out and now can't get anyone to answer the phone. We have a party of about 15 coming tomorrow and have no idea if they are going to show. Maybe they've made changes or have different owners VERY dissatisfied not there for us when it mattered. No response

Laura P.

Toney, my tech was professional, knowledgeable and courteous. He did a great job fixing my AC. He let me know what he was doing and answered all my questions and was very informative. I highly recommend!

Lamar M.

Tempo has been good for my 2x a year check up. Staff and techs friendly and informative. Would recommend giving them a try.

May K.

I've been using Tempo Air for almost five years now for regular maintenance, and they've been great. They go the extra mile to make sure everything works well in MTV space. This time is no different; thanks to Ray and Janese.

Roger G.

We have used Tempo for years at this point. We have had the same Technician for close to four and a half years now. First, he is friendly and courteous. Second, he is very detailed and always willing to translate any findings. There was once that he worked to solve an issue until after 7:30 pm. Tempo's commitment to building a long-term Co-Customer relationship is why this company continues to be our choice for our HVAC Services.