Team Bob's Heating, Cooling, Plumbing

Jean M.

I can't attest to their services that they provide but I can tell you without a doubt they are good people! They helped us out a couple weeks ago as they plowed my friend's elderly dad's driveway and they would not accept any $ whatsoever. We had the hardest time trying to find someone to plow his drive! There was over 3' of snow too built up over the course of a few days. They were a total lifesaver!

Jean S.

Over charge...ex. charge for trip to house even tho it was their errorous work. If they don't have a part they will not do an overnight order unless you agree to pay for the overnight shipping. In our case we were never told of this policy, therefore it was regular ground shipping. Took 11 days to repair our hot water heater boiler/furnace. This was a December issue, burr... Nice personal made a price adjustment but questionable workmanship.

Albert E.

Seemed to do an adequate job, however they are very overpriced. To install a $130 circuit board, that took 34 minutes to do, cost me over $500. Even though they are a Lennox dealer, it took 4 days to get a replacement part. I will probably use somebody else next time. On the positive side, they did show up when they said they were going to, and the technicians were pleasant. They seemed to know what they were doing. My main issue is their excessive cost structure.

James S.

Not sure what's going on at Team Bob's anymore. They used to be a go to for us. They have done some plumbing repairs, installed a new heating system and a few other visits. This last experience we had with them was just awful. No call back's with quotes when they said they would (but oddly enough they would send an email within minutes of MY followup phone call). When I received the quotes I was shocked! The price was way out of line for a couple simple plumbing needs. I called another insured business that I have worked with before and they were able to be out a couple days later at 1/3 the price I was quoted at Team Bob's. Let me repeat. Team Bob's was 3 TIMES THE PRICE of another plumber. I assure you I will not sit around waiting for Team Bob's again. Makes me wonder how overpriced my furnace install was...

Dan B.

Currently not happy with Bobs, called them out to fix an issue- they responded by deflecting it to another issue. 1300.00 $ later, the original issue Is Still an Issue. They are returning to fix the Original issue tomorrow, is this anyway to do business, can't help but feeling I was Played. I'll definitely will report the results.

Michael T.

We have used Team Bob's for over 25 years and have never been disappointed, especially on cold snowy nights with no water or heat. We have always found them to be reasonable, friendly and, most importantly, professional, even fixing the ""easy"" jobs I screwed up.
Once again saved by Team Bobs. When your utility room looks like the Bellagio, you need Steve from Bob's. Great job!

Rudolph K.

Had Team Bob out for a service call. Furnace would not ignite. Service man said that it was a faulty pressure switch. Which cost is $217.00. This is plus the service call fee of $115.00. Totaling $332.00. He said that I was lucky that he happened to have one switch on the truck. Otherwise he would have to charge me an extra $75.00 to go and pick it up, or have a goffer run one out to my house. Agreed for the replacement. Next day my furnace would not ignite. So, I replaced myself the other same type pressure switch and Volá it is still working. Went to Amazon.com which sells the same exact pressure switch fo the exorbitant price of $35.00.
I mean come on fellas! Of course I want you to make money, but how about a FAIR AND RESONABLE PROFIT!!! This is just another example of corporate GREED.
I was in purchasing for many years and when he handed me the switch I told him come on, this looks like a $20.00 switch and he assured me that manufacturing cost have skyrocketed. He was close only he meant to say that profits have skyrocketed. I mean that's a little over a 600% mark up. NEVER SHALL TEAM BOB BE INVITED TO COME ON MY PROPERTY AGAIN!

Tim R.

I had some concerns about soot around my water heater. I called Team Bobs on Saturday of Memorial Day weekend. Within 15 minutes I had a return call from a technician who advised I was ok until Tuesday. Tuesday morning at 9am I had a technician at my home. He recommended a replacement. At 1pm an advisor arrived to give me a quote. By 5pm that evening I had a new fully operating water heater. I am extremely pleased and satisfied with the service I received and the professionalism of the members of the Team Bobs organization.

Tina C.

I have to say they were wonderful! Had many issues with a previous company that installed the unit in my new home. I called Team Bobs they came out and looked at my system contacted the manufacture for me and within two weeks replaced two units and got me extended warranty that covers parts and labor.

Even the girls in the office were very understanding and got the ball rolling for me!

Thanks Team Bob

Cheryl C.

Having been a customer of Team Bob's at 2 homesites over a period of 8+ years for the purchase of a Trane Furnace/Heat Pump/AC system in 2009 and a Lennox/Furnace/Heat Pump/AC system in my subsequent home in 2017 I believed I had invested in mechanicals and service I could trust. Twice this spring I have had such poor response to my needs that I will no longer employ this organization.
This week I called Team Bob's when I discovered an oily leak from copper tubing within
10"" of the furnace in the line leading out to the heat pump. Upon removing pipe wrap I found
the source to be a faulty connection where two pieces of copper tubing had been soldered during installation. When I relayed this information to customer service, I was told I would be incurring a $115 charge for a technician to make a service call to identify the problem plus all charges for repairs as I was beyond the one-year warranty period. This despite adhering to an annual maintenance plan required to maintain the warranty. When I questioned why I would have to pay for repairs due to faulty workmanship, the receptionist offered to repeat their policy and gave no assurance Team Bob's would stand behind their workmanship.
I followed up with a call to salesman Patrick who told me at the time of both purchases to call him should I have any problems. I described what I found, what I was told by their office staff,
and asked about needed repair. He suggested that I was losing coolant and there would be an involved procedure in diagnosing and correcting the problem but I was beyond the warranty and added that ""Even purchasing a Mercedes does not guarantee there will be no mechanical problems.""
I decided I would not reward Team Bob's by paying them to repair a problem they created.
The licensed independent technician I subsequently contacted came within hours, confirmed that the leak was from the connection I had identified, and explained that repair would involve draining the coolant, re-pressurizing the system, adding additional coolant, and replacing the faulty connection by brazing the joint rather than soldering it. I have learned that soldering is a practice for sealing copper tubing inferior to brazing and not considered good practice by most installers who are more concerned with reliability than speed of installation. Team Bob's connection had not stood up to normal vibration in close proximity to the furnace. Now I am left to watch for and assume expense for failures in other soldered connections made by Team Bob's during original installation. I will not be paying them to re-do poor quality work nor to provide annual maintenance on my system.
During the first annual inspection by Team Bob's I learned the the expensive top-quality filter for which I contracted at the time of installation had not been provided. Had I not saved all paperwork I would not have recouped this loss as the office staff challenged my claim and resisted the need to ""go upstairs in the heat to locate stored files"" and substantiate my claim.
Also this spring when I was given an estimate by Team Bob's to replace my water heater, I learned upon questioning that the brand they would be installing was one that was poorly rated by reviewers and FurnaceCompare. I chose to have a top-rated brand with a 12 year warranty installed by an independent licensed plumber at a $200+ saving. Team Bob's is not concerned with customer satisfaction and does not pride themselves in quality product and service regardless of their sales techniques.