Team Bob's Heating, Cooling, Plumbing

Michael T.

We have used Team Bob's for over 25 years and have never been disappointed, especially on cold snowy nights with no water or heat. We have always found them to be reasonable, friendly and, most importantly, professional, even fixing the ""easy"" jobs I screwed up.
Once again saved by Team Bobs. When your utility room looks like the Bellagio, you need Steve from Bob's. Great job!

Rudolph K.

Had Team Bob out for a service call. Furnace would not ignite. Service man said that it was a faulty pressure switch. Which cost is $217.00. This is plus the service call fee of $115.00. Totaling $332.00. He said that I was lucky that he happened to have one switch on the truck. Otherwise he would have to charge me an extra $75.00 to go and pick it up, or have a goffer run one out to my house. Agreed for the replacement. Next day my furnace would not ignite. So, I replaced myself the other same type pressure switch and Volá it is still working. Went to Amazon.com which sells the same exact pressure switch fo the exorbitant price of $35.00.
I mean come on fellas! Of course I want you to make money, but how about a FAIR AND RESONABLE PROFIT!!! This is just another example of corporate GREED.
I was in purchasing for many years and when he handed me the switch I told him come on, this looks like a $20.00 switch and he assured me that manufacturing cost have skyrocketed. He was close only he meant to say that profits have skyrocketed. I mean that's a little over a 600% mark up. NEVER SHALL TEAM BOB BE INVITED TO COME ON MY PROPERTY AGAIN!

Tim R.

I had some concerns about soot around my water heater. I called Team Bobs on Saturday of Memorial Day weekend. Within 15 minutes I had a return call from a technician who advised I was ok until Tuesday. Tuesday morning at 9am I had a technician at my home. He recommended a replacement. At 1pm an advisor arrived to give me a quote. By 5pm that evening I had a new fully operating water heater. I am extremely pleased and satisfied with the service I received and the professionalism of the members of the Team Bobs organization.

Tina C.

I have to say they were wonderful! Had many issues with a previous company that installed the unit in my new home. I called Team Bobs they came out and looked at my system contacted the manufacture for me and within two weeks replaced two units and got me extended warranty that covers parts and labor.

Even the girls in the office were very understanding and got the ball rolling for me!

Thanks Team Bob

Cheryl C.

Having been a customer of Team Bob's at 2 homesites over a period of 8+ years for the purchase of a Trane Furnace/Heat Pump/AC system in 2009 and a Lennox/Furnace/Heat Pump/AC system in my subsequent home in 2017 I believed I had invested in mechanicals and service I could trust. Twice this spring I have had such poor response to my needs that I will no longer employ this organization.
This week I called Team Bob's when I discovered an oily leak from copper tubing within
10"" of the furnace in the line leading out to the heat pump. Upon removing pipe wrap I found
the source to be a faulty connection where two pieces of copper tubing had been soldered during installation. When I relayed this information to customer service, I was told I would be incurring a $115 charge for a technician to make a service call to identify the problem plus all charges for repairs as I was beyond the one-year warranty period. This despite adhering to an annual maintenance plan required to maintain the warranty. When I questioned why I would have to pay for repairs due to faulty workmanship, the receptionist offered to repeat their policy and gave no assurance Team Bob's would stand behind their workmanship.
I followed up with a call to salesman Patrick who told me at the time of both purchases to call him should I have any problems. I described what I found, what I was told by their office staff,
and asked about needed repair. He suggested that I was losing coolant and there would be an involved procedure in diagnosing and correcting the problem but I was beyond the warranty and added that ""Even purchasing a Mercedes does not guarantee there will be no mechanical problems.""
I decided I would not reward Team Bob's by paying them to repair a problem they created.
The licensed independent technician I subsequently contacted came within hours, confirmed that the leak was from the connection I had identified, and explained that repair would involve draining the coolant, re-pressurizing the system, adding additional coolant, and replacing the faulty connection by brazing the joint rather than soldering it. I have learned that soldering is a practice for sealing copper tubing inferior to brazing and not considered good practice by most installers who are more concerned with reliability than speed of installation. Team Bob's connection had not stood up to normal vibration in close proximity to the furnace. Now I am left to watch for and assume expense for failures in other soldered connections made by Team Bob's during original installation. I will not be paying them to re-do poor quality work nor to provide annual maintenance on my system.
During the first annual inspection by Team Bob's I learned the the expensive top-quality filter for which I contracted at the time of installation had not been provided. Had I not saved all paperwork I would not have recouped this loss as the office staff challenged my claim and resisted the need to ""go upstairs in the heat to locate stored files"" and substantiate my claim.
Also this spring when I was given an estimate by Team Bob's to replace my water heater, I learned upon questioning that the brand they would be installing was one that was poorly rated by reviewers and FurnaceCompare. I chose to have a top-rated brand with a 12 year warranty installed by an independent licensed plumber at a $200+ saving. Team Bob's is not concerned with customer satisfaction and does not pride themselves in quality product and service regardless of their sales techniques.

Su Y.

Where do I begin! The company that installed our furnace was bought out by Team Bobs. We just continued our service and maintenance plan.
We have a high efficient furnace (Lochenvarr).
Everything was great for 8 years. Around then the furnace started shutting down. Having a pre paid maintenance visit. I'm was mistakenly under the impression they clean and check for things that need to be changed and maintained when they come out ..... every fall.
We have had this furnace shutting down intermittently for several months. They were coming out and charging me a full service visit fee and hitting the reset button. Never once checking into the reason the furnace was shutting down
The last visit was on a day before we were flying out and planning on being gone over 10 days. Middle of winter.
They sent out a service guy. The first thing he said.... I've never worked on one of these before! 2 hours $500+ later. My husband was handed a receipt that was NOT documented correctly. The serviceman wrote a receipt for a circulating pump and yet did not replace the circulating pump or even work on it. He said he had to write this receipt this way because it brought the right price up. Unbelievable!
So not only are they not repairing the issue but their documentation and records are incorrect.
Being business owners ourselves we really feel that this is not a good practice. We called our builder and discussed the poor customer service and follow up that we received from them. They suggested we call Owner of the business and discuss the situation being referred by both our builder and the foreman of our job.
We called.... twice. Left message, voicemail... phone number. NO CALL BACK- ever.
We took our loss on the wasted $500 on the last service call and moved on.

We called the manufacturer and they recommended another company. Who identified the problem immediately - had the parts brought out to our house and finished the job in 2 hours. For less money than the last service call from Team Bob's. Replaced 4 parts! All parts we were told were fine from Team Bob's!!

Needless to say- I removed the Team Bob sticker. Never again.

Very poor business practices and very poor customer service.

I wish Mr. King called us back- perhaps he isn't aware of what is going on over there. He should be!!!!! Danielle is not working on his behalf.

John H.

We hired Team Bob's to replace a bathroom faucet. They were not our first choice, but Walters & Hemming didn't have a plumber available. We were leaving town in a week and we wanted to get this taken care of. When the plumber arrived he quoted us a cost of $422.00 to do the job. We thought that was a lot, but we were in a time crunch so we told him to go ahead. He finished the job in 20 minutes and we paid the $422. When I had time I went back and found that in 2011 Walters & Hemming had replaced two bathroom faucets for us for a cost of $171.82. So if you don't mind paying more than double a reasonable rate, go ahead and call Bob's.

Tom J.

These people are way overpriced. Make sure and get other estimates before hiring Team Bobs. They wanted three times more than other contractors for my project. They wont be around long at their prices. It pays to shop around, others will beat their prices.

Cindy K.

We have been working with Team Bob's for years. This year we had to replace our old furnace. Patrick, ours sales coordinator, came out to assess our home and provide guidance on what we would require. He came again when his install manager (Aaron) was here to assess the space to be sure the new furnace would fit. The install team came (yes, Patrick dropped by too). All of the team members (Scott, Jeff, and Dave) were professional and experienced and put us at ease. All had smiles and worked together seamlessly.
I am happy to say that we are very satisfied with the level of service we received during this stressful process. We would happily recommend ""Bob's Team"" to anyone!

Kelly L.

Called to have them fix our a/c. Was told the cost to come out was $95.00. He was unable to fix the unit and charged $149.00. Thats the last time I call this company for anything. $149.00 just to tell me he does not have the parts.