TE Certified Electrical, Plumbing, Heating & Cooling

Krissy G.

I discovered TE a few weeks ago because a neighbor of mine hired them. So I contacted them via yelp and Hannah J was very prompt in getting an electrician out to my home. My electrician Jordan Partee was great. He was friendly, professional, transparent and has great customer service skills. I walked away satisfied with the 2 floodlights and motion detector light that he installed for me. I would definitely use TE again for future work to upgrade some lighting inside my home.

John V.

Consumers beware. Had them at the house for an A/C problem. System needed a run capacitor. They charged $229.00 for the capacitor itself. I bought one for back up, identical right down to the box, for 13.00 from Amazon. I can understand a reasonable markup, but 229.00 for a 13.00 part. They'll never hear from me again !!

Chetan K.

TE takes customer satisfaction very seriously. This is my updated review. Details below - (a) Context: We recently had TE install a new AC unit and evaporator coil after our old unit stopped cooling. (b) Initial Experience: TE assigned 2 technicians to come out and provide us the quote. The technicians were courteous and effectively articulated the different units / pricing options for us to make a choice. We aligned on the choice of the unit and went ahead with the installation. The installation was completed the same day in 4 to 5 hours. After the installation was complete, I reviewed the new units and had found some air gaps / leakage. The technicians were receptive and filled the gaps that I had highlighted. However it lowered my confidence in the overall work that was completed. Additionally, it reduced my collective experience as a customer in the context of several parameters like pre-post installation, invoice billing and few other items; given the expectation of a high level of expertise and quality checks from TE. I then outlined and shared my experience in initial review for TE. (c) Follow-up: However, in less than 2 hours of posting the initial review, the TE Manager called me to discuss about my concerns and asked what he could do enhance my experience. He was very polite and appreciated the feedback provided. I requested a walk-through by any Senior Expert to review the installation to help increase my confidence in the work done. He offered a personal visit to check the systems. He immediately called back to confirm his availability the same day and came down to our house. (d) Discussion: The TE Manager and I had an open discussion on the concerns that I had raised. I provided him a view of how my collective experience (start to end) did not go that well. He also provided his perspective on things that went well and things that could have been done better. This open and frank discussion is something that I did not anticipate, because in many cases conversations like these easily tend to go the contentious route. However, that was not the case. The TE manager patiently heard my views. Overall, it was a mature feedback conversation that went beyond the point-in-time event and looked at the holistic customer experience. (e) Walk-through: After the good initial discussion, the TE Manager and I walked through the system installation. He reviewed the AC unit and tightened it where necessary. Additionally, he looked at the evaporator coil set-up and provided me assurance based on the outside observation. For few areas where there seemed to be any gaps, he applied additional silicone to further strengthen the closure. Separately, he also educated us on establishing appropriate Thermostat settings and provided valuable information on cooling / heating components. The TE Manager provided us comfort and helped restore confidence in the work that was done. (f) Wrap-up: After the walk-through, I inquired about TE's maintenance service that was highlighted by some customers in their reviews. I also requested if he could apply the yelp promotion ($48) towards the maintenance contract as I had missed it during installation. He was quick to acknowledge it and I went ahead and signed-up for the annual maintenance service as well. (g) Overall: We had chosen TE for our AC unit and evaporator coil installation after reading previous customer experiences and comparing the business with most other service providers in the area. I would like to highlight that TE is receptive to customer feedback and takes customer satisfaction very seriously. We are glad to have hired TE for the service.

Doug D.

The absolute best experience with a trade vendor in years? The showed up on time, quickly diagnosed the issue and fixed it right away for a very fair price. The suggestions for maintenance and preventative care were laid out as options and no pressure applied. Highly recommend TE to any and all who need HVAC work done.

Steve D.

As a realtor, I've worked with lots of electricians, but TE has been the best...bar none. They do professional work, are easy to schedule, clean and reasonably priced. Recently, I had a real time-sensitive project for a client and the electrician who did it was fantastic. His name is Craig Gamto...definitely ask for him! Top notch electrician with a top notch company.

Ale D.

One of TE's techs, Justin, came out to install a 240v, 50A outlet for our EV charger. He did an excellent, fast, and clean job at a fair price. Moreover, he helped me understand how to check if we needed to pull a permit or not (which depends on the make of your EV), and gave us the information about how to apply for the $250 rebate that Georgia Power gives to EV owners - something we weren't even aware of! Also, the back office staff at TE was very communicative in planning the appointment and the follow-up.

Ryan L.

Knowledgeable, professional and thorough. Have had them out to the house twice now for HVAV related inspection/repairs. It's such a wonderful feeling to have trustworthy and competent contractors you can depend on. In addition, they squeezed me in earlier than my originally scheduled appointment day. (June 8) For reference, Estes HVAC said they wouldn't be able to make an appointment until September...4 months from now! Go with TE.

Patrick C.

Why I choose TE over Reliable... imagine it's memorial day weekend and your ac goes out. Now imagine you call two companies on Saturday night at 10pm - TE and Reliable - and leave a message that it's an emergency because you have boxes of hardwood flooring that have not been installed and will be damaged by the humidity. You note that when you spoke to the answering services they both said they will contact you at 9 AM tomorrow. Now consider it's Sunday morning and you're very concerned. It's 9AM and you get the first call from TE. It's a manager who listens, offers advice, and says he can't promise, but he'll send a text to all their service reps to see who could make it and when. Now consider while waiting to hear back from TE, you realize it's 9:30 and you have not yet heard from reliable so you call. The person you reach at reliable is different - removed and uninterested - and asks the scripted questions. Moreover, she says because you have an AC unit in the basement (which does nothing for our 80 boxes of wood upstairs) it's not an emergency. You explain and she has nothing to offer other than it's not an emergency and the earliest is Friday. Meanwhile, after you pick up your phone you just threw in frustration you get a call back from TE who says we have someone in Woodstock who said they will come right over. He gets here. Replaces the capacitor and it's up and running in 15 minutes... any extra charge? Emergency or Sunday fee? Nope! Sunday on memorial day weekend and it's normal rates. Guess what, this is the second time I've had this kind of experience with TE... and also the second time I've had the same experience with Reliable (which is why I called TE both times). You can use Reliable, but I won't be giving Reliable another opportunity.

Kim S.

TE was absolutely fantastic! I wanted to replace my older furnace and AC unit in my townhome and I called TE based on prior Yelp reviews. Brent came out to do the initial quote. He was professional, friendly, and super informative. He was here over an hour looking at my current system and educating me about the choices for replacement. He gave me 3 written options that were clear and concise - each included equipment features, energy efficiency information, differences between each level of system, and pricing (monthly payments), warranties, etc. There was absolutely no pressure, whatsoever. Leading up to the job, communication was consistent and clear. The day of the work, Brent was here with the technicians to make sure everything went smoothly. Joey and his colleague were incredible - again, polite, professional, efficient, informative - just a great experience. The most impressive thing, though, happened about a week after the system had been installed, on the Sunday of Memorial Day weekend. The thermostat started alarming and the air conditioning stopped working. Not doing what to do on a holiday weekend, I got in touch with Brent - who called Joey. Joey (who was not on call, but who had done the work) left his holiday plans and drove an hour, at 9 pm, to come see what was wrong. He was able to fix it (turned out to be a quirk with the thermostat that was no fault of TE's, nor was it related to the installation), but talk about going above and beyond! Highly highly recommend them - don't even think about using anyone else!

Hannah C.

Joel did a great job with our recent repairs. He was easy to schedule st a time that worked best for our schedules. He arrived on time, looked over the project and gave us a quote. It was reasonable and the work was done well. He asked if we had any other concerns while he was there and we ended up adding another project that day. He took his time, explained the benefits of what he was doing. We will use TE again. Highly recommend!