TCC General Contracting

Wendi T.

TCC Remodeled our Kitchen and Family Room.. Great service, They are very clean and the Crew did an Excellent Job.. Very competitive pricing.. Would recommend them to anybody.. Plan on using them again ...

Stanley K.

Tile redone. Make sure to ask for a new blade to be used. You can tell that the cutting of the tiles was done with a used slightly warped blade considering the slight nearly invisible chips in the tile. The tile guy didn't use caulking around the sink until the plumber guy told him to come back and redo that. The plumbing work I had done seems good and some other plumbing work I had done seems good as well. They seem reasonably priced from the comparisons I've done, however, I think Tom might be able to do a little better on the pricing. Heather is real nice and helpful on the phone.

Laurie M.

I wish there was a way to split my rating. Instead the overall rating is an average of the performance of the office staff and the guys that actually did the work.

After Tom came out, he stated that ""the girls in the office would be emailing me an estimate"". It took nearly 3 days to get the estimate. When I received the estimate, there was a lot of confusing verbiage around owner supplied items. I spoke with Heather and she assured me that everything was included in the estimate. So on one hand I have a document stating the pickup would be extra and an employee telling me it was included - so which was it supposed to be?

I received the contract for the work late on Friday and e-signed (which I love that flexibility!) and returned it. On Tuesday, a worker came out that afternoon and quickly made the template for the counter top. When I asked when it might be installed, he indicated maybe Thursday or Friday. On Friday, I had not heard from TCC about the installation. Allison (the scheduler) she said she had an opening for first thing Saturday morning, which meant a window of 8 - 10 AM. At 10:15 on Saturday, I called and the phone was answered by their answering service since they are not open on Saturdays. A message was relayed to Tom and in a few minutes Dustin called me. He indicated that the counter top was not ready for install first thing and that they had to finish it and polish it so they were running late. I asked why they did not call me to let me know and he stated that he was not aware that they were scheduled for the 8-10 window. He said it was not on their board. He said they were just finishing up and would be at my home within the hour. Which they were. However, the delay in their arrival impacted me being able to get ready for work and I was nearly late.

Dustin and the other man (I didn't get his name) were great! They were pleasant and worked very quickly. They explained what they were doing as they went along and kept me apprised of the progress. I greatly appreciated that they brought to my attention that they had inadvertently chipped some paint off the wall. Dustin even gave me a recommendation of a place to get some good glue to put up a large mirror. Very pleased with their work. However, they were only there to install the counter top. Someone else would have to come back and install the faucets. This was not explained to me by the people in the office and I had assumed it would all be done in one day. Dustin explained that I really wouldn't want that done in one day because the adhesive needed to cure and installing the faucets could affect that. Again, I appreciated the explanation. He indicated that I should call the office on Monday to schedule the plumber to install the faucets.

At 7:30 on Monday morning I received a call from Alex saying he was on his way and would be at my house in about 15 minutes. I had not been informed that he was coming and I was not home. Fortunately, I was able to adjust my plans and return home to meet Alex and his helper at a little after 8:00. Almost immediately, Alex asked about supply lines. I didn't know what he was referring to and told him that Heather had told me that he would have all of the necessary supplies. He said he would check his truck and if they didn't have them, they would go buy them. Luckily, he had what was needed. He had to make some adjustments on the fly because of the screwed-up plumbing put in by the people that built my house, but he was able to get everything done and working in short order. Along the way he answered my questions and explained things to me. Again, very satisfied with the work.

About two hours later I receive a phone call from Allison. She wanted to confirm that all of the work was done and wanted to know how I would be making payment. She couldn't call me to tell me that a plumber would be at my house on Monday morning but calls within hours to find out about payment?!?!

So as I said, the workers were great! Did the job, cleaned up after themselves, answered my questions and overall did a great job! The office staff on the other hand ...... did not meet expectations. There were delays in getting the estimate to me, no contact once the template had been made as to when the installation would take place, did not explain that the installation would be done in two parts on different days by different crews, did not notify the installation crew of my 8-10 AM installation window on Saturday, did not notify me of the Monday morning arrival of the plumbers and then called within a couple of hours asking about payment. Definitely not impressed.

I would recommend TCC because of their workers in the field - they know their stuff and get the job done. But, buyer beware with regard to the office staff.

Fig N.

So I never leave yelp reviews but I'm so pleased with my kitchen that I'm logging on to do just that! TCC has done a beautiful job completely fixing up my kitchen. We had water damage due to a leaking pipe, so they ripped out what was ruined and rebuilt it flawlessly. They also gave us an amazing deal to upgrade our previously tiled counter tops to gorgeous granite. I've always dreamed of having granite!!! The ladies in the office are wonderful- particularly Candace who is super sweet and was always there if I had any questions. Shonn and Jeremy kept tabs on us to make sure we were taken care of. All of the guys who came to do the various jobs in order to make it all happen did great work and I just couldn't be happier. I'm gonna be so proud to host Easter in my home so I can show off my new beautiful kitchen. Thank you TCC!!!

Ramon S.

To start off, this review is long overdue. These guys are as professional as it gets. I was up a creek when my house flooded in the middle of the night. I had no idea what I was going to do. I figured I'd go with any local contractor to remodel the house. This would have been a huge mistake. Suffice it to say, I was low-balled by the claims adjuster from the insurance company and I happened to find TCC contractors. They had Jeremy come out within the following day to write up a counter claim. He explained to me what needed to be done and why and dealt with the insurance company. Fast forward a month later and the insurance accepted the counter claim (meeting somewhere towards what I expected.) Due to the adjusted claim, the entire interior of my house was renovated. I choose to spend extra to fix my bathrooms in addition to my living room and I am glad I did so. I had both bathrooms, the bedrooms, the living room, and the entire kitchen redone. They have a specialized worker for every part of the job and each person excelled at what they did. The granite and tile guys did an excellent job. The entire staff was incredibly helpful and through their suggestions and their hard work I have a house that is truly beautiful. I have received many compliments as to how modern and beautiful the house looks. I thank TCC for the craftsmanship and fine detail they put into their final product. I will post pictures as soon as I have an opportunity. Thank you Tom for the excellent work your guys did on my house. I hope I never have another flood again, but I if I do, I know who to call next time.

Raisa B.

I can not say enough good things about these guys!
They did an awesome job on my townhouse which was in terrible shape after my renters moved out. There was damage all over the house, Tom and his guys made it look like new again!
Everyone I dealt with in this company was friendly, knowledgeable, professional and trustworthy. Jeremy was the first on the scene. He dealt with my insurance, he explained all that needed to be done and why. Tom came out and took a better look to see in more detail to asses the problem areas in person, the office staff took care of scheduling in billing in timely matter. The ladies are awesome, especially Candice. This girl made sure that my questions were immediately answered, and any concerns addressed. The place looks amazing, what else can you ask for?

Diana H.

TCC recently completed a remodel in our house and we are so thrilled with what they did! They re-roofed our patio cover, added a wooden case for our bbq hood, moved outlets, took out and replaced the insulation in our attic space (in order to make sure all the wiring was correct), took off the popcorn on the ceiling, installed a huge fan in the living room, re-did our brick fireplace, added a mantle, replaced carpet with laminate, completely re-did our master and guest bathroom, added baseboard, replaced some doors, painted several rooms, basically they do it all. There is nothing they cannot do! Tom has some amazing ideas...like adding a wood frame to our entry from the living room to kitchen and adding a metal frame to the gap in the fireplace after the brick was taken out. All the guys who came out were great! They were meticulous in clean-up and went above and beyond. We are so happy with what they did. They aren't cheap but excellent work shouldn't be inexpensive.

Ellen H.

Not a good co. I would not work with them again. They do not show up for appointments or call to tell you. Quality of work is poor. I have chips in the granite that they installed. Vey easy fix. I had four separate appointments no shows and no calls. Never called nothing,still hasn't been fixed and it's been months. Three stars for friendly service when you call. After the call I just received regarding this post maybe the contractors board would be the way to go.

Cynthia J.

Wow. I had an unbelievably unpleasant experience with this company. They apparently assumed they were dealing with Deep Pockets when they were called Thanksgiving Day regarding a small slab leak. They tore a big piece out of the carpet and told me that I would need to tear out a tile floor that never got wet! The job Involved 3 days of drywall and painting but it took until last week to even start. Thanksgiving was 8 weeks ago. I must have called dozens of times. They never return calls and when you do get to speak to someone, they can be depressingly rude. Yesterday they came at745 am, no notice, moved all the furniture off the carpet and walked out leaving a mess. Carpet not replaced, I had to call Carpeteria. They really shouldn't be allowed to enter your house. I'd give it zero stars

Colleen O.

Scheduled an appointment for an estimate. When I called to confirm on the day of the appointment, they informed me that they didn't have anyone available and asked if I was told that they charge $350 for the estimate. Very disappointed in the way the do business.