T&C Plumbing & Rooter

Mike S.

Beware this company will rip you off! They were sent out by American Home Shield to replace my water heater...... that in itself was a nightmare experience. They replaced it with a defective water heater and had to come back several times after it was leaking and then the heater element exploded. Was without hot water and had to wait for another new one to be installed.

What makes me most angry is they said I needed code improvements to be up to code..... in reality they added one cheap metal strap, replaced the metal tub with a cheap plastic one and said I needed flexible water pipes. I looked up all of these items online and it was less than $70 total. Yet they charged me another $500 which was not covered by my warranty. I will be filing a formal complaint against this business and their shady business practices.

Sam K.

What a total a rip-off wanted $2200 for a simple unclog job kitchen sink after they left if you go through AHS stating the job required something not covered by warranty. False report. Afterwards I go on my own and got a local reputable plumber and got the pipe unclogged for $295. Stay away.

Gor V.

Had a stoppage in the garage sink. AHS Home Warranty selected T&C Plumbing & Rooter company for that service. A young boy named Christian came (perhaps 15-16 years old) and ran a snake tool from the garage and also from the main sewer cleanout next to the home entrance. 20min after when using the toilet that is close to the entrance we had all the water flowing inside the bathroom. Reached out T&C Plumbing and they refused to accept that the snake tool could damage it and did not take responsibility for it. After many calls with both T&C and AHS I understood that I'm dealing with not a reputable company.
Hired another company and ordered a new toilet. A simple drainage stoppage ended up costing me about $800. They also shared with me
photos that clearly show that the damage was only possible from the snake tool.

Apparently, this company will not take good care of you if the lead was generated from a home warranty company. Beware.

Alice B.

Very unhappy with this company. My Home Warranty send this company out to fix a leak in my bathroom pipe. After they put three holes in my ceiling they found the leak. They repaired the pipe, but did not replace it, and lied on their report by stating that they replaced the pipe. I watched them doing the work, no replacement. So now I still have a leak, they were sent out a second time and could not hear the the dripping so said there was no leak. The workers that came out both times did not speak hardly any English and understood even less. I am very unhappy with this company and called my Home Warranty company and reported them and requested a new plumber.

Maria O.

AHS dispatched T&C plumbing to my house for a water heater issue. Since my issue started on the weekend, I called Monday morning when they opened. I was given an appointment the next morning. There was a little mixup with the scheduling on my appointment day, however, Alex made sure he dispatched a tech to my home at the same time I was originally promised. Josoe was the tech that arrived. He was friendly, honest, and professional throughout the whole process. He diagnosed my issue and replaced the parts immediately. Extra 5 stars to T&C for having parts available on their trucks so the customer doesn't have to wait a week or two for replacement.

This was the smoothest experience I've ever had with a warranty issue. I highly recommend this company!

Show T.

Very punctual, polite, good work on my bathroom faucets, and hot water heater, I would recommend this company any day..

Cathy P.

They were sent by American Home Shield. I gave the plumber the bolt that had come out of my faucet. I heard his drill whine and metal grinding and then he said it was fixed. It was late and I needed to prepare for surgery the next day. When I came home from the hospital I noticed the faucet wouldn't turn left or right. AHS sent another plumber from same company. He said the faucet was broken. AHS sent 2 more plumbers with the same results. They broke my faucet.

Melody P.

I messaged T & C plumbing last night for a quote for a sewer lateral video. They responded very quickly with a quote. I responded on when they said tomorrow morning between 10-12. I scheduled it they called to confirm. The technician David came at 9:41 and was done at 9:51. Ok I'm kinda jealous that was so easy for the price. I should be f been charged per minute just kidding! I was very happy. I will definitely use them again.

Kim S.

We have American Home Shield and I chose this company from the list they gave me, because of previous reviews. Although the technician was very kind and respectful, I could barely communicate with him which caused problems later.

As he was repairing the shower drain, I noticed that the drain he purchased seemed to look like it wasn't fitting correctly. I tried to communicate this with him, and explain to him that I was not happy with the way it looked or fit.

Rather than try to explain to me that it was the correct parts, or try to help me feel secure in the job that was being done, he called his manager, spoke to the manager for a minute, and then the manager got on the phone with us.

At this point when the manager heard my concerns, he became very defensive and combative. He basically treated me as though I should shut up and let them finish the job. When I explained I was upset and didn't feel good about the part, rather than trying to explain or make me secure in the job, he argued more with me and told me they had to finish it. I said I didn't want them to finish something that I didn't feel was right, and then he threatened me. He said if his technician left now, they would never come back and never service us again. Either I allow them to continue the job even though I was uncomfortable, or they would leave, to never return.

This reaction even made me feel more insecure about the work that was being done. I was so upset! So with no faith in the company, a manager that was arguing with me and threatening me, and a technician who would not communicate with me, I felt no other choice but to ask them to leave.

I would highly suggest you never hire this company for any work that needs to be done. They have no respect or dignity for the client.

Nancy W.

There was a leak in our master bathroom toilet/shower. Technician Nelson came and fixed the problems. Very nice person to talk to. And the young lady I spoke to make the appointment name Kenya is very nice and easy to talk too. I will recommend this company. I give this company a 10 stars.