TC Edwards

Stew D.

Worst plumber I have ever had the misfortune of working with. First it took several phone calls to get ahold of them, they would never call back when I left messages for them. Then they are rude when you finally do get a hold of them. It took more than a week to get them to come look at the drain, and that's with several phone calls requesting an appointment. They fail to fix the clogged drain, and decide the drain is collapsed and it will be a major project to fix. I have paid TC Edwards several hundred dollars to do nothing. After several more weeks of trying to get them to come out and fix it I went to another plumber recommended to me by my realtor, as I am trying to sell the house by this point. He clears the drain, with the simple trick of using a smaller snake that actually fits the job and doesn't get stuck in the pipe. By this point TC Edwards has already told my buyers that this is a major project and that the floor needs torn up, and pipes replaced. Making them rightfully leery of another plumber coming in saying its all fixed. So they would like a camera run through the tub to check for any problems. My current plumber doesn't have a camera, TC Edwards' camera is 'broke'. That or like every other instance of working with them they obviously don't care about whether they get the business or not. Anyway, I end up paying through the nose to have the house inspector rearrange his schedule to come run a camera through the pipe. It is fine.

TLDR: TC Edwards not only charged me to not fix the problem, but incorrectly diagnosed the problem, told people looking to buy my house, and ended costing me over $1500 to clear a simple drain, all out of incompetence and poor costumer service.

Susan W.

I had this company do maintenance work on my water heater so I would not have any problems with it. This was on a Thursday and I noticed the next day that the water wasn't very hot. Saturday I had no hot water at all so I called TC Edwards and left two voicemail messages. No one called me back. Their website says 24 hour emergency service but this is not true at all. No answering service or another number to call for help. I have a disability that causes me constant pain so having to use cold water makes things worse for me. I had to contact a different company in the evening and no one could get to my house for a few hours which was fine, at least I was able to get a hold of someone. The new plumber showed me the incorrect part that was installed in my water heater after the person form TC Edwards took the water heater & pilot assembly out to clean it. The person who showed up from TC Edwards replaced the sensor in the water heater burner & pilot assembly with the wrong part. A sensor can't work if it's too short.