TBros - Trethewey Brothers

Randy B.

Horrible. First they came and looked at the job and knew what they were getting into.The following day they scheduled an appointment with us with a four hour window 9-1pm. we had to have the unit owner above us home as well as when they used their tube or toilet it poured down into our unit. At 1pm we called to find out where they were and they said they had to many emergency calls and would have to reschedule. Was not our case of not being able to use water for the past 24 hours not an emergency. Both the unit owner and I wasted a whole day from work and we were told sorry we can get you in 2 to 3 days from know.

Mike B.

we have been a long time customer of TBROS, after having an emergency with a water leak and fixing a scheduling concern, Mike one of the owners was able to address my concerns and get a plumber to our house the next morning. Ron, the plumber was able to repair the faucet but recommended replacing it as hard water has damaged other parts in the faucet. I have ordered a new one and will schedule the install when it arrives. Ron was careful and provided us with good advice. As Mike the owner says when addressing problems, the ""customer is always right""

J W.

Contacted them about an oil to gas conversion. The very friendly receptionist said she wasn't sure whether they did exactly what I was requesting, so she sent me to the voicemail of a Sr. Tech/Plumber. Two weeks later, and not even so much as a polite call to say ""yes or no""; was completely ignored. Clearly they don't want your business, so don't bother to call this place.

Nick P.

I called them to give me an estimate for a new boiler and direct water heater. They came out on a Friday morning told me I would have the estimate by Tuesday or Wednesday at the latest. Here it is 3 weeks later and left 2 messages and still no call back or estimate. I guess my money isn't good enough for them.

Mcken B.

This is an overpriced, incompetent company. What the heck happened to the company Mom would immediately call when there was a plumbing problem years ago? I used them for a relatively small job. Much like many of the reviewers I was given a time frame to which they would arrive. When the time past, I called and was told that the prior job was so complex that it ran over. Another two hours later, a guy shows up and ""installs"" a brand new faucet; a very basic job for the typical plumber. This guy was finished in 15 minutes and handed me a bill for $200. I questioned him and he was adamant about the price. Well, within two weeks this faucet starts rolling around in the hole cut in the granite and wobbling as though something had loosened up. I call Tbros and the girl was quite nice but after talking to her supervisor, explained that I'd have to pay again because I was just over their warranty period. I'm mad that I waited to call but even madder that they don't stand by their work after such a short time. They are overrated and overpriced and, most importantly, not the trusted plumbers from years ago. Steer clear if you have a problem.

Rmichael S.

We had previously written a poor review of Trethewey in December 2014. We tried them again, making an appointment for them to clean and service a ""munchkin"" high-efficiency gas boiler. This time, a knowledgeable plumber with personal and helpful experience with this heating unit came for the appointment. He explained the need for proper maintenance procedures, reviewed the functioning of the unit with my wife, and made efficient use of time during his visit. This service call was what we had been used to with Trethewey in the past, and I am hoping that our experience of three months ago was just an outlier.

Jonathan K.

Installed new gas tanked water heater on one day's notice (old tank sprang a leak), honored estimate despite the fact that the work took longer than expected, workers were polite and courteous, they left their work area clean.

Ricky B.

9/26/14

My gas water heater was not working and needed to be replaced so I first went to Lowes and purchased a water heater from them with the installation . What a mistake that was! The contracted plumber arrived on time but with a really cocky attitude looked at my gas water heater and said ""no can't do this, its going to cost you more money"" , ""I'm confused with the current set up"" , ""the dryer its in the way who's going to pay to move it "" .Was he a plumber or a handyman, I was confused more then him.

I returned the gas water heater to lowes and decided to go to Tbros since they were 5min from my home . Before going , I took pic's on my phone to show the current hook up and water heater I had currently . First impression , I was greeted by two lovely ladies at the front desk . They went and got a plumber so I can speak and explain what I needed . I showed him the pic's and he new exactly what , I needed . Priced me a quote and set up a delivery and install for the next day .

John and Shawn should up on time very friendly no cocky ness here . Looked at my current sit up and were a little confused at first but made a phone call right away to Mike ( master plumber ) he came with in 15-20 min and looked at the current sit up and gave his second opinion . The gas water heater that was there was done incorrect with the wrong safety gas shut offs . It was not safe and not up to code .

When changing a gas or electric water heater please let the pros do it don't let a handyman or try to do it yourself to try to save some money it could be costly mistake .

Thanks to John, Mike and Shawn , I can sleep at night . They took the time to make sure it was done right ...!

Keith D.

Called to get some help with a leaking drain connection from a/c handler. I know little about plumbing and tried to explain the issue as best as I could. The guy I spoke to (i think he was one of the brothers) told ""what you have is illegal and that a/c people don't know what the hell they are doing (interesting since they do a/c themselves) He proceded to berate me over the fact that this was done wrong (duh! it is leaking!) and that they would have to review the whole situation and make it legal (huh??) But.. they are too busy tomorrow and the day after. I reminded him the thing is leaking and I cant wait. His response ""well I hate to pass on a big piece of business (which sounds like they were planning on charging me a ton for the leak but then he said go find someone local. I am local and there was one of their trucks on our street that afternoon. How rude was that?? I'd rather live in a flood than call them and you ought to find someone else for your plumbing needs

Abhishek D.

This is a follow up from my last review. Good news is that they genuinely suck and it was not just a one-off incident!! So stay away.
So after pursuing them for 2 weeks to come and complete the unfinished job, they set up an appointment and the guys never showed up. If i had not called they would not have even informed me that they were not going to show up! Plus who knows whether they even knew what they were going to come and do.
Totally unprofessional and a bunch of novices!
Don't do business with them.