TAPCO Plumbing

Jenny C.

Clogged pipes suck. Tapco came out, performed Secret Pluming Magic, and clogg is gone. Thank you!

Geo D.

They were prompt, clean, well mannered, and professional. I would recommend them highly for your plumbing need's, we are very happy with the work they did at our home.

Beatriz M.

If I can give zero stars I would, From the home insurance they sent one man from TAPCO plumber to my home to fix my leak from the shower and the man broke my handle and said they will return in a week for my handle. I noticed my shower leaking from the shower head after the job was done. After a week the plumber came to fix my handle and there was still a leak from the shower head. I call the insurance to let them know they did not finish the job. The man calls me back after speaking with the company yelling and speaking very rude to me that he will not come back to fix the leak because the insurance keep calling him! In addition he kept saying that leak was not there after they worked on it but it was. He kept yelling and hung up on me.

Jennifer H.

Such a SWEET guy. I had a massive leak in my kitchen that finally showed itself while I was working on a remodeling project (tearing out cabinets). I ran to Lowes to get something to fix it, and I saw the TAPCO truck in the parking lot on my way out. I thought ""Hey, maybe he can tell me if I bought the right tools"", so I stopped and asked him. Not only did he tell me EXACTLY how to fix the problem, but he gave me the part I needed FOR FREE and talked with me for about 20 minutes in that blistering parking lot. He is an EXTREMELY great guy, and I would say if you need service, give him a call. He knows his stuff.

Pearl J.

Our experience with TAPCO, like many others, (also known as The Avila Plumbing Company) WAS A NIGHTMARE. Monday 07/02/2018, I started a claim with insurance to replace the pressure regulator in my home. Within an hour of doing so, TAPCO called to set up the appointment to check the problem out. That was the LAST of the customer service we experienced with them.

When the plumber arrived the next day, he was standoffish, short, vague, everything he said he did it with a patronizing tone, and he acted like he did not want to be there. The first words out out his mouth was a sarcastic, ""I've never had a complaint about high water pressure before."" He checked the pressure it was a high 110 psi. My husband and I did not react to this behavior, we just wanted the regulator replaced. The plumber stated he would get the repairs approved and then call with a repair date/time.

By Friday 07/06/2018 after zero returned calls, we called insurance and found that no report or auth request was ever sent to insurance.

By Monday 07/09/2018, after many attempts from my insurance, the request was finally sent in, and was approved. We did not receive a phone call from the plumber, or TAPCO's office like my insurance told us we would.We finally spoke to the plumber directly and he said we would get a call from the office. At 430 pm the plumber called me and said he was outside my gait. This was without warning or any appointment.
The plumber turned off water at that time. He left on several occasions to get parts, he was obviously UNPREPARED. By 11 pm the water was still off and he was still at my home! He then left and said he'd have to complete the work the next day.

07/10/2018 with again no window of time the plumber arrived, finished the job and left. When my husband checked his work, there was a LEAK! When the plumber was called, he was rude and spoke as if my husband was full of it. He said, ""Put a towel there to collect the water."" When asked when he would come to stop the leak he said, ""I'll get to it when I get to it."" This is when his behavior become unacceptable and TAPCO was called.
The woman on the phone from TAPCO was very defensive and rude. She responded that ""If you are afraid to have a man in your home at night then don't hire a plumber."" And told me I was acting unreasonably, she continue to blame everyone else and took no responsibility for the way this claim was being handled. She never apologized and never offered to resolve the issue, instead said things like "" I don't know what to tell you."" ""Do you want it fixed or not."" I was amazed that I would be spoken to in that manner. When I asked to speak to a manager, she told me that SHE WAS THE OWNER! She also hung up on me with no indication when the leak would be fixed.

That night I made a complaint to BBB, the next day before 8 am she called my husband to set up the appt for a ""possible leak"".

07/11/2018 The same plumber came back for the 3rd time, turned off the water again, and finished the job. He tried to leave without communicating anything to my husband. When my husband asked him to wait so he could check the leak, he refused. When my husband asked if he would bleed the pipes of air he became combative, and in a aggressive manner said, ""NO, I'm out of here! What""s up with you? Are you bored? You don't have friends? Do you want me to hang out with you all day?"" At that time my husband could no longer be polite and responded in kind. They had a verbal confrontation in my yard where the plumber called me a liar, and revealed that the OWNER was in fact his wife.

This evening I received a response from TAPCO via the BBB. This is the exact response...

""CEASE AND DESIST

The BBB has no authority or designation to handle matters related to my business.
Any additional slander associated with my business will be pursued in a court of law.""

I am writing this review with hope that others see it, and think twice before giving this company any of your business. This company is unprofessional. They lack any integrity, or communication skills. They are inefficient, and have proven to be untrustworthy.

Becky R.

ABSOLUTELY the worst! We were assigned this company by our warranty company. We were told tech would be out in the afternoon no time frame given, so we waited. 7 hours later, tech showed up. Took pictures of the water heater leaking took, answered his phone, our money and walked away. My husband was still talking to him! Tech called me a few minutes later and told me he needed to get an authorization because we needed a new water heater. I asked why he left and he said replacing a water heater takes time. I told him we advised the warranty company and his secretary the water heater was leaking water from the bottom, and we needed a new water heater. He advised me, ""if we believed every customer that thought they needed new water heaters, we would have huge voids in the day, and not make money."" ""I will submit my report and tell the warranty company you were not happy with my service."" No, kidding! We waited all day for him to spend 5 minutes at my house to collect a trade fee and leave! Complained to warranty company new plumber will be here soon! Company is also know as Avila Plumbing! Save yourself the headache, waste of time, and waste of money, use someone else!

Janet G.

I called to schedule an appointment to fix leaking valves in the bathroom tub/shower and also fix a loose toilet handle that had begun to fall apart. The girl I made the appointment with over the phone was super nice and was very accommodating. Vincent arrived on time, was very polite and took a look at my shower valves and the toilet handle, then shut the water off and then started fixing the valves then the toilet handle. While fixing the leak he explained to me what was going on, he made sure to clean up along the way. He did several checks at the end to make sure things were good before he left. He was prompt, did a great job and was friendly and professional.
Thank you TAPCO Plumbing!

Jeannae B.

This company was recommended by my insurance on the 3rd of January to check for a leak. Just want to say that the plumber was not very knowledgeable and quite argumentative. First of all, I waited all day, carpet inside master closet ruined had to pull it out, water everywhere and he's saying there's no leak. When he arrived, his behavior was cold, like he didn't want to be at our home, so unprofessional.

I hate to go back and forth with people who claim to be experts in their field but I did with this plumber because he was clueless. Too make a long story short, he insisted that our closet floor was saturated with water because the shower was missing grout so the water came from there. Explained that no one had used the shower so had could this be the cause.

He left informed my insurance company that's the water was coming from people taking a shower. I sure wish that were the case. I this plumber come back out because the water was still leaking this time I took a video of it and he was still oblivious. I was tired of arguing with this person and let him think what he wanted. My insurance sent out another company who immediately found the leak both the hot and cold water pipes had leaks in our guest bathroom, which is on an adjacent wall to our closet in or bedroom.

It has taken 30+ days to get this problem resolved because the leak never stopped after discovering it was the hot water line. That was rerouted but water was still present and finally the cold water line was rerouted. I was told by this plumber from TAPCO that he is always right because he's the plumber, well word of advice to you; you're not always right and you should try listening to your customers instead of arguing with them, you might learn something. Your lesson here is you lost out on a job but I wouldn't want you doing and work for me anyway. I pride myself on spending money in my town to keep our economy moving in the HD but would not recommend your service to anyone. The only reason you get a star is because you came out.

LEARN TO LISTEN, your theory was wrong my theory was right!

Not pleased customer

Kams W.

This company was assigned to us from our home warranty company. I put in the request Monday night and called the number on the work request the following morning around 11am since I had not heard from them. The man who answered said yes they had received it but that she would be calling me to set up a time since that was her job for the morning. About an hour later I received a call and was told the soonest available was in 2 days but that they would get to me first thing that morning. when I told them the leak I had was a fast leak the lady said she would let the technician know but they would be there between 8-12 in 2 days. On the day of scheduled appointment - At noon I called the office to check if we were still on since no one had shown up. was informed she would check with the technician and have him call. At 1:15pm still no phone call or anyone here to do the repairs. A courtesy phone call would have been appreciated instead of being a no call no show. We have since contacted our warranty and they could not reach the company by phone but told us to go ahead and schedule with another company and they will reimburse us.

Ebony B.

A waste of time. I was given this company through my home warranty company. The guy shows up in four hours and he says do you want to pay before. I said no, so he says let me make sure it's covered. I told him that it was verified before hand. He then says it is not covered so I go inside to get my phone to call and when I come back out he is in the nameless truck with the engine like he is about to leave. If he found out it wasn't covered he was just going to leave without letting me know. His attitude was very poor. He kept asking me questions about as if I know about plumbing. He had on a shirt that read Tapco Plumbing and his truck was nameless. I expect better service from the companies that are contracted with First American Home Warranty. So now that I have wasted all day with the water shut off I have to find another company.