TAPCO Plumbing

Sue Ann T.

This company was very responsive to my home warranty requests and worked great with my home warranty company. I ended up having additional issues that were not covered and the work was completed immediately and with very professional workmanship. Thank you Vince for coming out for the estimate and a huge thank you to Louie for completing the jobs. You both were experts in your fields and very customer service oriented. Jobs well done, especially Louie who did almost all of the work, it was a true pleasure to work with professionals in their fields.

Ejmin Z.

I strongly recommend this company if you need any plumbing work done. My water heater gave out on us and withing just couple of days they were able to come and check it out and replace it with a new one with my insurance so I did not have to pay out of pocket. Louie was our plumer and he is very good at what he does and is very professional, clean, detailed, and has a great personality. he did not even make or leave any mess during the few hours he was at my house. If you call ask for Louie and be sure you are in good hands

Rama B.

Here are just the facts of my experience with TapCo: They made an appointment, which had a five hour window. I stayed home and waited. They never showed up and didn't call to let me know. We rescheduled. The second time, another five hour window, I waited and they never showed up and didn't call to let me know... a second time in a row. Mind you, Susan who manages the office was very apologetic and polite, but I did not schedule a third time with them, given their track record.

Professor F.

This plumber, also the owner of this Apple Valley ""fake"" company, was sent to me by my Old Republic Homeowner's Insurance Policy...Old Republic is another ""review"" topic. When he arrived, he seemed quite uninterested in my problem, which was a noisy shower pipe in my master bedroom bath. He checked the home water pressure and then decided that the cartridge in my shower was backwards. I agreed to pay him to turn it the right way, which he did, but he seemed totally confused about the Pfister cartridge and stated that he did not see a marking indicating which way it was to go. He went ahead and placed back in the socket the way he thought it should go. Once it was reinstalled, the handle would not produce hot water. He still wanted an $80 fee for the reversal of the cartridge. I explained that I was worse off with no hot water and asked him to adjust the handle so that I'd get hot water. He became confrontational and said, ""You are not going to pay me, are you?"" He insisted that I give him another $20 to adjust the handle for hot water. When I refused, he packed his tools and left.

I had to pay another service fee to have a plumber adjust the handle for hot water. Today this Tapco guy, I believe his name is Vincent, sent me a notice that he was going to put a mechanics lien on my home for not paying him $80. The guy is psychotic. Stay away from Tapco plumbing out of Apple Valley. Also, if you have Old Republic as a homeowner's insurance carrier, that's unfortunate. They do not cover ANYTHING plus they send out inferior techs to service your home and will not even allow you register complaints. You will get a recording that states whatever occurs is between you and the company that they sent out. What CROOKS!

The owner from whom I purchased my home and the real estate agent purchased a 2-year Old Republic policy for me, but Old Republic seems to be a real JOKE and absolute rip-off. Stay away from them, too.

Again, stay away from Tapco Plumbing; you'll be ripped off and have to deal with a psychotic. I it were possible I would have given this company a -1 score.

Jack J.

One guy came to my house to fix outside pressure regulator. He was supposed to come in between 12 and 4 but he never showed up. I had called the company at 4.25pm to inform about the situation. So called lead guy called me at 430 and said he will reach in 50 minutes but came at 530.

The moment he came, he stated pressure regular and shut-off valve are not covered due to wear and tear. Also stated that outside shut-off valve is not covered and that he's been doing it for so long and he want $100 to fix it. When I asked him to see the shut-off valve is working or not, he said it's not his job. I asked him to call insurance and find out because I know what my plan covers or not. He said... Why are you being a je....and stopped and changed his tone. He would have been in jail if he finished that sentence. I called the insurance company and verified that shut-off valve is covered in my plan but he don't want to talk her. He wants them to call him on his mobile. Fine.... Meanwhile, he called them from inside his car windows closed and told that it was an existing issue.

This guy came to my house 10 days earlier to fix another issue and I mentioned him about the pressure regulator. He told me that my coverage just started and advised me to wait for 30 days before filing any claim, else insurance will give me hard time.

Points to be considered: Rude, not on time, provided false report to ORHP insurance(lied) and NO MASK.

Please read other 1 star reviews before hiring anyone.

Update: Cry baby called me after posting this review and said it's childish of me to post review on Yelp and lectured about honesty and integrity. Funny how a dishonest person talks about integrity and honesty.

Also, he wanted to know how calling someone a jerk will put them in jail. My answer is, this is a public form for people to share their experience and help others.

Michael P.

Slow to respond, don't pick up phone when called, terrible troubleshooting, didn't arrive in the timeframe offered, don't return calls for hours. No full time office manager

Denise P.

Everyone from start to finish was great, it was a pleasure to have such a friendly efficient staff come to my home and take care of everything with no problem. Excellent customer service.Brent was more than happy to help in anyway! And a pleasure to work with.

Vicki C.

Would give no stars if I could. This company does the bait and switch and then cries they are misunderstood and the customer is just to cheap to pay. WRONG!!! First American Warranty referred me to them and I saw the reviews. I kept an open mind when my water heater went out. Brent came out (after 2 days) and ""warned"" me some items would likely not be covered. I accepted that and agreed. After 2 more days of no response from them I called yester day and spoke with Vince who explained that their office person had a medical emergency and they are behind (prayers to her). I did not hear anything back until this morning when another person called to tell me that it would be almost $800 out of pocket and that my warranty company was not willing to pay for anything but the water heater (and that my warranty sucked). When I asked for a breakdoown of the items and fees being charged directly to me, vince stuttered and talked in circles and said that I must be one of those customers who don't want to pay. WRONG! I don't mind paying fair price but what will not happen is for you to think I ould blindly accept the charges that are obviiously inflated. I cancelled the job, reprtoed them to BBB and the warranty company

Denise M.

Working with VINCE and everyone at TAPCO plumbing was easy, efficient and stress-free. Susan was able to schedule my appointment with ease and VINCE showed up promptly. They were also able to come up with a creative solution for my plumbing issue that prevented extensive clean up and reconstruction... thank god! The Entire experience was pleasant! It was clean, quick and stress free! I highly recommend!

Barbara B.

Loved that he showed up on time with a mask and put covering over his shoes. Best of all, he was thorough about getting to the problem and fixing it. I'd call them again!