Tanks waterheaters and plumbing

Sharon R.

We had a leak at the pump for the hot water heater. It flooded our garage and wet all the stuff we had in there storing for our son who is in the Army. Water was squirting to the ceiling. We turned off the water to that area and started looking for a plumber. This company was recommended to us from another company that I used quite some time ago. He was busy but told us Tanks may be able to fit us in. I called and told them the next day was fine if they could get a repairman out. The company came out around noon the next day and even called us giving us 30 minutes just to make sure we were home. Two men showed up, one training the other one. They were friendly and didn't waste any time. The plumber knew right away what was wrong and he had to run and get the part. He fixed it promptly, what a relief. So happy this company came out so fast. We will definitely use them again and since we have rentals it is important to have a plumber who is available. Thank you TANKS.

Sandra F.

This company was fast and efficient. I called on Sunday and he was ready to go Monday morning! Thank you so much for the great work you did. The service was awesome and pricing very reasonable. I will def do business again with Adan!

Chesa L.

My water heater unexpectedly went out on a Sunday. I contacted Tanks water heaters and he had me send him photos of my water heater in lieu of scheduling an appointment several days later. He confirmed my water heater needed to replaced and did it same day and for a fair price. He used quality materials and was professional.

K P.

Adan and his team came to the rescue when my water heater was leaking from the pipes to the platform and floor. He was here within an hour and had it fixed promptly with a one-year guarantee. Yes the emergency call-out was high, but seeing he did such a terrific job and gave me his card, he will continue to be my ""go to"" company for my plumbing needs. Great company!

Michel D.

Perfect service.! Highly satisfied. They quickly help me to fix my mysterious leak in kitchen. Highly skillful professional plumbers.. Great value for money.

Tim W.

Adan came by in the morning, gave me a quote on a new water heater, and was able to come back that afternoon to do the install. Nice guys, good price, job well done. Definitely recommend them.

Stefanie A.

I had one of those things happened I always feared. A burst pipe and needing to have my main water shut off. It happened Sunday so I waited until Monday to call initially, Jolly Rooter. When I called in I was told they would not be able to help until Thursday, but the person I spoke to was great and recommended TWP as well as giving them a heads up about me calling. I was set up with Adán. Him and his associate were an absolute pleasure to work with. Very friendly, thorough with initial inspection, and went over possible fixes after locating the issue, and found it was not the main line but something further up, so I was back to having water in my home through the rest of the process. From the burst pipe, it had flooded my crawlspace and Adán continued to go above and beyond, helping contact a company and put me in touch with a team that could drain the water out (Nevada Water & Fire Restoration, Jacob Moore). Jake was also wonderful to work with and went over damage and replacement he recommended as well as helping with the next steps on contacting my insurance since I was a bit lost never having to go through this before. He got a team over the same day to clean up the crawlspace and coordinated with Adán so his team could fix the broken issue the next morning. They just wrapped things up and I am back to normal again! They took a situation I was dreading and stressed over and came to the rescue. I cannot recommend either company enough and will continue to use their services for all of my future needs.

Ed W.

I wanted to do preventive maintenance on our 20-year-old water heater. Checked Yelp reviews and decided to call WTP. I phoned at 9AM got Adan and he said he could come by in an hour. Adan came by with Eric and they said they could change things out immediately. Adan left Eric to disconnect everything while he went to get the heater and parts. They were done by 1PM. Clean, quick and priced right. Nice efficient people to work with. I'm not going to call anyone else for my plumbing needs. Thanks!

Emily L.

I hate to give anything but 5 stars in this day and age but I'm left feeling pretty disappointed in our experience with this company.

They were super nice guys and were good to work with, but something happened in the course of our emergency plumbing issue where we somehow missed some important steps.

The plumbers arrived at 8:30am and said that they couldn't do the work until the mess was cleaned and referred us to a restoration company who we called.

The restoration work started around 2pm, and was finished at 4:30pm and the restoration company called the plumbers back and asked them to return. They came back, realized they got the wrong size pipe, went to Home Depot and returned to our house. The work was complete by 5:15 pm. which meant they came out in the morning, left, and then the restoration company called them to return when the cleanup was done. In the course of these events we were never provided with an estimate.

This was our mistake not to insist upon one.

They came out to our place twice, did less than 30 mins of repair work in the crawl space fixing the issue after the cleaning was complete.

We were charged $950. When my husband asked for an itemized bill Adán told us he wouldn't provide one. The reasoning he gave was that we received special full service and since they take care of everything they charge a flat rate. He also said that because they'd come out for a few minutes in the morning, he was essentially charging us for the time between his morning visit and his afternoon return.

We didn't ask him to wait but because the planning shifted into the hands of him and the restoration company we were kind of kept out of the next steps. Partially because the failure of our pipes and subsequent necessary cleanup was very distracting, and because of the very positive reviews here on yelp, and how nice he was, we didn't worry about the price and didn't ask for an itemized estimate beforehand.

I'll take the personal hit for that. I know better and should have asked. But also, these are professionals and an itemized bill is a basic requirement.

In the end Adan was kind and apologetic and gave us a $50 discount. We are satisfied with the outcome but ultimately feel that it should not have been our duty to ask for an itemized estimate. The plumber should provide it regardless.

Matt S.

TWP and Aiden the owner is absolutely amazing. Came out on short notice to look at a water heater leak and saved the day. Turns out the builder used improper building materials which lead to the issue. I will recommend to anyone I know that needs a plumber to reach out to TWP. The type of service they provide and the communication that comes with it is truly appreciated.