Tankless Hot Water Solutions

Bradley C.

Service is great. Honest and reliable. Used them to install Rinnai tankless system in my house twelve years ago. I needed service on one of the units - they still had my information on file! Not to mention the morning of the service call I had to leave my home for a family emergency. Fortunately, the unit is accessible from the exterior and they were able to complete the repair. But more importantly because I wasn't home the repairman could have said anything and I would have believed him. Instead, he was honest, completed the repair for the minimum charge. My tankless system has been trouble free - this company is unquestionable the experts of the tankless world.

Marci G.

Just wanted to give a shout out to Tankless Water Solutions for admirable integrity and breadth of knowledge--especially because the owner's candor with me ultimately led him to talk me out hiring him for several thousands of dollars worth of business. I'm grateful for the honest guidance he imparted even after he recommended I go in a different direction, ensuring I would be equipped to supervise the work of a company I ultimately needed to hire.

Michael B.

Armando came out and installed my new tankless heater. He was courteous and professional, and installed a new gas line and water lines for the job. Everything worked out great, no hidden fees, no up charges, just exactly what was first estimated. Best of all, I have endless hot water! Thanks Ted and Armando!

Ramon C.

They sent a technician the same day I called for help. Ted fixed our water heater problem right away and was very friendly. Natalie was also extremely nice over the phone when setting up the appointment.

Edward S.

MY ISSUE
A 10 yr old tankless that doesn't want to heat water consistently. Finally it stopped working with an ""error code 99""

THEIR SOLUTION
(paraphrasing) ""That error code certainly means you need to have a detailed servicing"" Which costs $175.

THE RESULT
Hot water for 1-2 days and then back to not working, now with a new ""error code 90"". I called to follow up. Their explanations of what the different error codes mean didn't make sense to me. So, I suggested that I might just need a new tankless unit and who I assume is the receptionist, agreed. She said she would have the plumber contact me with options. I haven't heard back.

So, it feels that I've spent $175 for the pleasure of 2 days of hot water and then no follow up and/ or concern to actually fix the real problem. That's not very cool.


***Update, I have to report that Ted, the owner, has made contact and did give a sincere effort to make the situation right. Even though I've already taken my business elsewhere, I think this goes a long way in saying something about the integrity of this company. Star added.

Lori T.

My Bosch tankless stopped working. Kevin came out and lit the pilot light... a two minute job. I was charged $200!! I think that's quite excessive for a simple service call! So, if you've got money to burn, call these guys.
Update: Your reply would be absolutely correct except that I was not given a quote on the phone at all! As a matter of fact, I called another service first, and didn't use them because their service charge seemed excessive... and it was less than yours!

Emanuel L.

Great Company. Their prices are reasonable. Ted is very knowledgeable and honest about what work is needed for your home. As promised, the job performed meets the code requirements. The worker was knowledgeable, polite, and cleaned up after the work was completed.

Larry G.

I do not recommend hiring Ted Kelly and/or his employees to perform work for you. First, the contractor did not pull a city permit on my job and sure enough workmanship problems occurred. I called the city building inspector and the inspector verified that the work was not sized correctly and that the work was not to code. Ted Kelly finally refunded me my money after many emails and phone calls . Second, the California State License Board website currently shows Ted Kelly's license as being suspended. The license number is 809972.

Paul M.

At the very last minute in an extremely difficult escrow I needed work done on one of my listings. The work needed was done the very next day and was done extremely well and at a very reasonable price. Without their services the escrow wouldn't have closed. As a result of their service excellence, the repairs were completed and my clients are extremely happy with their new home. Once again, this company came through for me. I cannot recommend their services highly enough.

Jeff S.

I own a very busy hair salon in Encino. We were sold and installed what we thought was the top on the line water heater. It has been the worst purchase I have ever made. This thing went off line on a regular bases. You can't imanagine 30 plus women upset about getting cold water shampoo's! I called many plumbers to fix this problem and none of them knew how to fix this issue. Ted totally bailed us out of this bad situation! He understood the importance this was to our business and got here immediately. He knows more about tankless water heaters than the technicians that work for the company's that make them! Ted is the only plumber I would consider calling in the future! Not only did he fix the problem he was able to get the company to give us two new water heaters that I will promptly sell. Any buyers?