Taft Plumbing & Septic

Suzann B.

We have a 1986 home that needs repairs. Taft was recommended to us in July, 2020. It is now November, 2020. Three visits and three months later, and all they have accomplished the to replace our well pump and tank. That work was good, but we still have low water pressure in the upstairs baths, a broken toilet in the master bath, and no cold water in the laundry room. The employees are friendly, courteous and capable. But, the supervisor has been very discourteous.

William B.

I am glad Taft takes on small jobs as well as the big ones!
I needed a refrigerator water line installed, I called on a Thursday and the polite gentleman told me that they should be able to get to me within a few days, putting me on 'a list'.
Monday morning arrived, and got a call from tech Mike that he's ready to come out and could be there in 'ten minutes' - now, realize, that most people 'working from home' on a monday morning, arent entirely dressed lol, so it was a bit of a rush to get some pants on before Mike showed up lol
Anyway, Mike surveyed the situation, made a good decision for placement of the outlet, turned off the water, opened a hole in the wall and had it quickly installed. Nice job
I didnt realize that Taft doesnt do the finishing work (drywall) and that I will have to complete that part of it.
On the phone I was quoted $95/hr for labor (reasonable for loaded labor rate), and I assume my bill will be in the $200 range or under, so am happy with that. They dont charge on the spot, they send you a bill.
I'd recommend Taft and if i need addl plumbing work would call them again.

Kirk D.

Avoid this company at all costs. If you read some of the other reviews you will see the same message. This company is entitled because they are the only ones in the area. They have left me, and after reading other reviews, multiple other people, without water after promising business. Every time you call, no one knows whats going on and they have to write down a message and ""call you back"" which they never do. Resulting in you having to call again and again. Finally after getting them to send someone out they promised me to order equipment because my well setup was ripped out by the previous owners. They Promised to have it in by the end of August, it is 2 months later and they plain do not care. THEY DO NOT CARE WE HAVE NO WATER and they are the only ones in the area that could help. I don't know who would want to do business with a company like that. But I promise I will make sure to lead customers elsewhere as long as I live.

I ended up talking to Moerke & Sons pump and drilling out of Chehalis, and after showing them the equipment list Taft was going to get for me, they laughed at what a joke it was and how the system they were going to get me was gonna fail within the first few years.

This company does not care about the customer. Only themselves. Avoid at all cost and make them realize that the CUSTOMER is the important one, and not them.

Su D.

I had used Taft plumbing before, the plumber was pleasant but flooded my home. They took ownership of the damage. I thought to give them another try since they were honest and the plumber pleasant. However in making another appt. they were not good at returning calls since during business hours they did not answer or the one who set appt. was not available. When appt was made to assess the job, I was told that prior to the day they would give me a estimated time. No call back on estimated time. I called on the day of the appointment and was told they would get right back with me. 3hours later no call, called again and women(Kate) who stated she was responsible for scheduling, stated she could not give me a time or estimated time do to owner being on job and would not call to get one, but I was to be available for him to drop in at any time during the day. I requested a call about an hour prior to him coming and was told it was not done, that I might get a call just prior to him coming. Kate spoke with irritated patronizing tone, would ask me a question then talk over me to reinforce that she was unconcern over the inconvenience of one waiting all day, and then state she was doing all she could do to help, which was incongruent and disingenuous.Thus I waited all day only to call back one more time when no one showed up to be told at 4:50pm that he would not be showing up, but I could reschedule next week. This passive aggressive attitude by the ""scheduler"" does not speak well of Taft Plumbing customer service, or their ability to rise above past professional mistakes.

Jim S.

No water they just said they'll out me on ""the list"" and call me when they can, luckily I found someone who understood I needed help right away

Mary W.

Taft Plumbing has always made sure my business can be up and running as soon as HUMANLY possible. They are always up front and honest of times when they are available to come and fix whatever problem has come up. For a small business in a small community they go above and beyond. Thank you Taft Plumbing!

Susan G.

This is an example of a company who is the only one on the Peninsula and they act like it! I called them on Monday for two items..one ..no hot water..They said that they would come "" at the end of the day"" on Tuesday. Then at 2:30 on Tuesday they said they could come over. I was t home..thinking that ""late in the day ""meant about 4 pm. So they said they go on to another call and get to me afterwards. Never heard another word. Then when I called Wednesday morning they said they could come but couldn't give me anytime. So, I rearranged my schedule and actually stayed home all day Wednesday. Not only did they not show up but they didn't even bother to call me! So, today( Thursday) I called again, no apologies for not calling that they weren't coming..even acted surprised by that nicety ! The again I was told that they would come "" late in the day"". I told them I would be home by 4pm. Again they called me at 2:30, and would not come at 4:00 pm, because if you can believe this..they were going to help those on the list before me! So why did they not go there first ?
Now I'm told they are already "" to busy"" to come on Friday..and that they could come on Saturday a condensending guy named Jim told me if I paid the weekend rate of $130.00 an hour. It was like a threat! Sorry folks but in Seattle no plumbing business would treat clients like this..they'd be out of business. What a unprofessional demeanor and cavalier attitude! Good luck getting Taft Plumbing to your house! They will never come to mone!

Melissa R.

If you need plumbing help on the beach, Taft is a great way to go!
I have always been impressed by their courtesy, promptness and the quality of their work.
As a home owner I have had the pleasure of working with them a few times and each time I have been impressed.

Stephanie G.

Taft plumbing has done work for me, both at my home and at work. Both times Travis arrived quickly (including fixing a sink issue first thing in the morning during the AM rush!) and was friendly and professional. When I've needed to purchase items from their retail store Anna or Clayton helped me find what best suited my needs, and when they didn't have the faucet I was looking for in stock, they ordered it for me. Wonderful small town, community supporting business.

Julie N.

We are doing a bathroom and thought we would stop by for a few pieces. It's just about as friendly inside as it looks outside. It was a terrible experience. The customer service was horrible and the lady working there was down right rude.