T-Mark Plumbing, Heating, Cooling & Electric - Clarence

Sally N.

Came within a day, giving me a two hour time frame for when they would be there. Called to let me know when they were twenty minutes away. Quickly identified the problem with my boiler ignition and fixed it right away for a very reasonable price. Running like a charm.

Toni K.

Called them on a Saturday regarding our hot water tank which died. Was told that we would get a call back. Which we received. Was assigned to Rich. Was given a quote and we accepted. Called a few times to schedule installation, didn't receive a call back until Wednesday and the time was not convenient for us. Called to schedule a new time left msg, no call back. Called again and no call back. Went with another company and it has been installed. Very disappointed with the lack of response. I know that companies are busy, but a call doesn't take much time especially since this has been going on a week. As of today Sunday we still haven't received a call.

Kinnie I.

Didn't use these plumbers for my plumbing issue. I did get an honest response to what I was proposing in a potential bathroom remodel. The estimator didn't give me an exact dollar amount because it's unknown how much labor would be involved in opening up the floor, installing a new water line and drain pipe for a new vanity. He didn't make false promises or deceive me with a low figure to get me to do the remodel the way I was thinking. This I appreciated. I might call them back for a different plumbing job in the future.

John M.

They answered the phone on a Sunday afternoon which was a great first impression. I made an appt for the next day to fix leaky toilet.

Technician was pretty much on time. He was quick and did a good job, but was a bit unfriendly and rude. He made some off-putting comments.

I do my best to keep my house clean, while working 60 hours a week. I do not need house-cleaning critique from a plumber, though.

I don't think it was necessary for him to ask for cleaning supplies so he could clean my ""nasty"" toilet. Yes, he said it was nasty. Who asked him to clean? Not me.

It's a toilet, not a rose. Dude, you're a plumber. You are wearing gloves. You will likely see brown stuff, yellow stuff, and other stuff from time to time. That's like a surgeon who gets sick at the sight of blood.

I like this company, the price was fair. I just didn't appreciate the veiled insult. I would call T-Mark again but would ask for a different technician.

Joe C.

Recent rains flooded our basement. Through the help of friends we removed the water but wanted the drainage system checked. We called T-Mark and due to the heavy demand told us they would be there in 4 days. They called the next day and said they could be there the next day. Gary showed up and was professional, knowledgeable and friendly. The problem was only roots in the sewer line which was corrected when the line was snaked. Very pleased with the service.

B B.

Came out same day after I called about a clogged toilet that wouldn't flush, was told about $40 quote over phone by a woman but a man came out and saw the toilet and said it cost about $185. Took him about 3 minutes to unclog it. If that's normal pricing for a toilet auger then he did good because it's fixed. If not, then you know the price to expect if you book with them. Cheers

Rosalie M.

They were very quick to respond when the C/air stopped on the hottest day so far this summer. Jeff texted when he was 20 minutes away. Diagnosed the problem & showed me the part that needed to be replaced. He was very prompt & professional. Would definitely use them again,

Dominic C.

Over the phone said they would come out give us a quote, came out overpriced and also included a surprise 40$ fee just for getting the quote that took 5 mins. If they had mentioned the fee over the phone that's one thing but little things like that are the type of things that will make me never call them again in the future. Called Franks Mr Plumber and they quoted installed and removed same day for about 120$ less

Dawn K.

I called on Monday and they set up an appointment for the next day. The technician arrived early (called before coming) and was extremely professional. I thought my plumbing issue was a lot worse than what it ended up being. Craig installed a new faucet and the leak stopped. I would definitely use them again and would recommend them for plumbing work.

Holly S.

They were clean and professional.

They were actually dedicated to NOT making us spend more money.

We got a drain rebuilt at a very reasonable price. Most of all, we didn't feel like they had taken advantage of, or taken us for a ride. Not to mention their work has a warranty.

We will actually be contacting them for a quote to rip out our remaining plumbing and will also hire them for the bathroom remodel when we get there.

It doesn't hurt to get a quote, at a minimum.