T-Mark Plumbing, Heating, Cooling & Electric - Clarence

Catherine K.

HORRIBLE SERVICE!!!! Called because of an ad outside of my work that said ""any drain, $129."" The drain b/w the kitchen sink and laundry sink was clogged and backing up. As soon as the plumber left, I went to run the kitchen sink and do laundry, and it was still backing up, to the point where it appeared no maintenance was performed. I called the office and the girl that took my call gave me an attitude and rushed me off the line, and told me that it was because my sink was dirty (???) Do people actually fall for this line? The plumber came back and stormed past me into my home, never once apologizing for the inconvenience....I was made to feel that I was in the wrong for calling back. For $300, the plumber should have made sure the issue was corrected. HORRIBLE SERVICE AND TREAMENT TOWARDS THE CUSTOMER.

Jerame D.

My 56 year old boiler...yes, 56 years old...decided at the first sign of Winter that it should not make any effort to heat my upstairs. As luck would have it, we sleep upstairs. We also have hardwood floors. So it is basically a medieval form of torture going to bed. So, having a good experience with a general boiler inspection last Winter, I decided to try T-Mark at actual repair and/or replacement. As expected, the technician came in and gently explained to me that the furnace, although a good sport, has less life left in it than a Tyrannosaurus Rex. The decision was made to replace said rust bomb and with an average price and full blown education on how the smaller furnace would actually work to my benefit, we moved ahead. The wait time was about 8 days due to the influx of need on T-Mark, so we used space heaters to keep us alive for 192 hours. 8 days later, two gents showed and over the course of 7 or so hours, Old Bessie was laid to rest and the new blue machine was installed. The guys were exceptionally friendly, helpful and thorough. Without a hitch, it was a done deal. Cannot wait until Spring when I can call them to figure out the leak on my Central Air.

Tropical 1.

FIVE STARS!!!!!
Had an issue with my furnace, and a serviceman showed up to the house within 2 hours of my outreach call to the company. Of course everything always goes wrong on weekends (or holidays), but despite it being a holiday weekend T-Mark was reliable and showed up in a timely manner.

Jeff B. was very kind, knowledgeable, and professional about the job. Had the furnace back up and running within a half hour!
A++++ Customer Service ----
would HIGHLY RECOMMEND T-Mark Heating & Cooling to anyone with HVAC needs!
Good people. Thank you Jeff B. and T-Mark Heating & Cooling!

Dawn S.

I had to share my experience regarding T-Mark Plumbing. I have used many different companies in the past for home repairs, by far this company blew my expectations away! Communication is key in today's world; from the moment I contacted them for advice and to schedule an appt professionalism was evident. I was greeted by a person immediately on the phone who was pleasant and very willing to help. I was scheduled around a time that worked for me and contacted by the staff instantly. They kept me in the loop the whole time and followed up accordingly. I have NEVER had better service. Not one time did I have to call to see when or who would be coming to help. Rich came to give me an estimate and walked me through all the steps and options for my hot water tank. Alec and Kevin Murphy came to do the install and were VERY professional and extremely careful with my belongs etc. They explained what they were doing and made sure I knew how things would function with the new tank.

I also asked for an estimate on installing a water back-up sump pump system. Mike and Brian were beyond AWESOME!!! Great prices, financing available and bar none service! I HIGHY RECOMMEND using this company for your plumbing, heating and cooling needs.

Hannah G.

I had T-Mark install a sump pump with a back up. Pat came out to do the job and did an okay job but he scratched up our brand new washer. I had literally got this brand new washer delivered 2 weeks ago and now there are 3 scratch marks on it. He obviously placed some of his tools on top it and created the scratches. If you hire them, make sure you cover up your appliances or anything valuable because clearly this company doesn't respect your belongings.

Maryann G.

Air conditioning out! T-Mark understood our dilemma and scheduled first thing next morning....fixed at a great price. With many clients in the building the next day ,we are extremely grateful for the relief. The technician was excellent !!

David D.

They were on time and did job but the price for what they did just left me feeling cheated and taken advantage of. Problem is we have no choice and the trades people know it If they used $25.00 in material it was a lot so they got $460.00 for less than 2 hours work. What I was told they did was a lot less than what the invoice says they did.

Todd D.

Had an appointment today on 6/6 between 10:30-1200pm and even called to confirm that appointment at 10:30am today. I was told they would be here. No call no show. I called them at 2:45pm and was told the salesman called my phone and my wife's phone and no one answered so they went to the next appointment. This just straight lied they never called anyone. Unfortunate because we are purchasing a new furnace and a/c unit to be installed. If they lie to you before they get your money what will they do after they get it? Horrible service and company and just lost a sale. We are just happy we found out before giving them money.

Susanne B.

My sump pump went out after hours. Called 4 times to get help and no response. This after I just spent $3000 with them on tankless water heater.

Jim C.

Our furnace is just over 1 year old and it started making a high pitched noise. We called T-Mark this morning and they came out today and addressed the issue, which turned out to be minor, with no charge! The service technician, Justin, was very friendly and professional and patiently answered all of my questions. We have used this company before and will call them again if the need arises.