T & J Rooter Service

Rob M.

Awful communication and follow up. The initial service call in December went well enough, but it's been like pulling teeth to get any response on additional work that was needed. I've called at least four times in the last 5 months and each time I've been promised a call back, yet silence. Disappointed since most of their reviews have been positive, I guess I'm just unlucky. I wouldnt recommend them based on my experience.

Jake G.

Phenomenal company that's actually...... Wait for it...... HONEST. Good pricing and Scott was awesome on site showing my daughter all of the tools and teaching her about them (she's 3). Gas line was put in quickly and they made up for a delay caused by a supplier dropping the ball.
THEN to make things even better, I needed them to come out a second time to check a flex line I installed and they came next day. Highly recommended and will use them again if ever needed.

My only critique of them would be their early morning time windows of 8-9 usually arrived at 930 on account of their morning meetings. All other times of day they are punctual and called before arriving.

Alan S.

They came out and fixed my issue. Great service and the guys who repaired water line were excellent

A. D. S.

I had been happy with T&J for 8 years, before the pandemic. Their work was high quality, although high priced, and I considered it worthwhile. However, they have seemingly doubled their labor charges in the past year. Pre-pandemic, they charged me $90 to install a bathroom faucet, and quoted me the same price ($90 each) to install 3 more identical faucets I later purchased. Today they quoted me $200 apiece, and told me it was a deal because the normal price was $300 apiece. Sine I was present when they replaced the first faucet, I knew that it took them 40 minutes, which is $300/hr at their ""reduced"" rate.

Prospective customers: Be sure to get a quote from them (either per job or per hour of labor) BEFORE they show up on your doorstep, because you can't rely on your previous experience with them.

Jason F.

Horrible customer service! Called a couple days ago to set up an appt. They called me back saying they would be there in half an hour. But this wasn't a good time and asked them if they could come on Tuesday. They said great and I would receive a call on Monday for confirmation. Well I never received a confirmation call on Monday. I called again today (Tuesday) and they asked me a bunch of questions that they should have asked when I called initially. Not when I'm expecting them to show up because it turns out that they can't even show up because the homeowner is currently not here. We'll she's not here because she's in the hospital. Which was the whole point of me having a plumber look at the house during this time, so it didn't inconvenience her.

This information about the homeowner would have been great to know on the first phone call a couple of days ago.

I will not use this company ever.

Sabrina A.

Really difficult company to deal with. Could not answer our questions, and made it impossible to schedule a time with them. Did not call us back when they said they would. We have a non urgent issue and just trying to get an estimate. Shouldn't be that hard

Lindsey K.

We had our hot water tank go out and obviously cold showers are not ideal, so we decided to call multiple plumbers for estimates. T and J was able to send someone out within an hour , the tech was here in a matter of minutes, quoted us a ridiculously high price and then left. He was going back to the warehouse to see if they had a tank in stock. We get a call about another hour later and they had a tank but we asked him to break down the pricing. He said he couldn't and he asked what we thought we should pay. We told him and he said he would run it by his boss and call us back. We never got a call back. Needless to say we will not be calling T and J for any services in the future.

Karen G.

We needed a plumber today badly. I randomly chose T & J Rooter Service and boy was I ever pleased. They came out quickly. They assessed the situation and they charged the exact amount that they quoted. The work was completed efficiently and the cleanup was great. I highly recommend this service to anyone.

Damón H.

The owners Jason and Jamie assisted me with this issue and came out to personally resolve this issue. I will definitely deal with them for the longterm going forward, they definitely went above and beyond.

Amy R.

Made an appointment and they called to say they were running late only to then later call to say tech checked in for the day and wouldn't be coming at all! Why make an appointment if you don't intend on showing up!!