Swift Services Heating, Cooling & Electrical

Chelsea W.

I hate not being home when people have to come inside it for a service. We are currently selling our condo so we have boxes packed but not closed and some things out that usually have it's own space. Well today swift came in to my home. I luckily had the camera on inside so I could witness the behavior of one of the technicians. He was walking around looking at our stuff. Pulling on the blinds/doors and even smoking his vape! Now if I was there I'm 100% sure he wouldn't have done any of that. It is so unprofessional not to mention beyond rude! Who goes in someone's home to do a paid job and acts that way. Just so glad I have it all on video. There is absolutely no way that I would recommend after this incident.

Dorothy C.

Middle of last year, Swift purchased A-1 Comfort Systems and branched into Florence. My interactions up until last Saturday, 1/22/2022, were favorable. If you live in Florence, then you know by evening we have sleet, and it was cumulating and sticking to the ground and the temperatures were dropping all day and into the evening. Now the heating system turned 3 years old this month. We were toasty all evening long. Retired for the evening and overnight the sleet turned to snow, and the temperature dropped into the 20's. Woke up at 5 PM Saturday morning and noticed the house was chilly and I look at the thermostat and the house dropped to 64. From 70 when we went to sleep. Looked out the window and saw the 4"""" of snow. Increased the heat setting, which indicated heat on, up to 1 degree from 70 and nothing engaged. Thank goodness for gas log fireplaces. Turned them on so the central part of the home had warmth. Immediately called Swift to report the situation. That was at 5:20 AM. Spoke with a woman by the name of Candy. She asked me for my address twice, name and call back number twice. Informed her I was a member and had a just renewed my service and annual Maintenace was performed 2 weeks ago, and there were no issues. But I needed someone to look at the unit, since the entire house was cold, and forecast for the weekend was nothing but freezing temperatures. She replied I reported and entered the information, and someone will contact me about more information. Now it is 7:30 Am, no call. Called Swift again, and Candy answered again. Informed her no one contacted me, and the house was bitter cold. She looked into the system and said my information is in the system and reported and someone will be in touch. Now it is 10:30 AM, and I have not received a call from a SWIFT tech. I call again, but this time a man answered. Wish I could remember his name, he understood the severity of the problem and was apologizing for the lack of service. He did tell me the earlier reports were not appearing in the system. All I know, less than 5 minutes after talking to him, a service tech called me. Why did my earlier calls go unanswered when the internet advertises open 24 hours? Now for the service tech. When I told him I had been reporting the problem since 5:20 AM and we were convening in the room with the gas logs because the remainder of the house was unbearable to stay in; he gave me the following reply: """"stay in front of the fireplace and bundle up."""" I let it go. Then he told me he would get to me, but there were two other homeowners ahead of me. Asked him why he did not call me earlier than now, he replied, he just received the information. He proceeded to tell me the answering service was not local it was out of the county. Sorry, Dude, Candy was not out of the county, she was southern, as fried chicken and gravy. Asked him to estimate when he felt he would get to my location. He replied sometime this afternoon. Really! He proceeded to tell me they were closed right now and due to weather conditions; they were waiting for the roads to clear. Okay, so now all of the doctors, nurses and medical personal in Florence made it in for their 7 AM shift Saturday morning, but the SWIFT tech cannot drive the company vehicle until afternoon, when the roads have been melting away since 9 AM. It was a mere 4"""" of snow, not 4'. Now for the finally. At 12:30 PM the unit engages and starts pumping heat out of every vent. The heating gods or goddess heard my pleas and prayers. Shortly afterwards the tech called to tell me he was on his way. Informed him what occurred, and he wanted to know if I still wanted him to complete the service call. Informed him, """"YES, do not need the unit to stop working again this evening with the bitter cold freezing temperatures."""" When he arrived, he looked at the unit. Gave me a diagnosis and told me what to do if it happens again and to call him. By the way, the unit has been running fine since the heat gods and goddesses placed their healing hands on the unit.

Carol W.

David Coyle of Swift Services just completed our semi annual check up for our heat and air unit in the attic. We also had him install a UV light to help protect the unit from airborne mold. He did a great job. As usual with Swift, he was on time, polite and careful while doing his job. I can't say enough about this great company. Every technician they have ever sent to any home we have owned has been really great. We are super pleased with their work.

Terry H.

So I got a service window of noon to 4pm. Had to quit working so I could let the serviceman in. So I wait, and wait and FINALLY at 4pm I get a text, your serviceman is on his way. He tells me he got tied up on the two service jobs ahead of mine, I asked if he let the office know and he said he did. So how come SWIFT SERVICE couldn't call or text customers that they're delays? I lost 4 hours of work when SWIFT SERVICE took it upon themselves their time was more important that their customers during these difficult times? If you are using this service, after getting a service window I'd call every 1/2 hour to make sure they have someone coming and get an ETA!

Nancy G.

From the start Swift was a pleasure to deal with. From Allison the very sweet & capable sales rep to the installers everyone was professional and courteous. I am glad East Coast Air sold out to a reliable company! I will continue go use them for both of my homes.And I can not forget to thank Josiah & Brandon the 2 great installers who answered all my questions and did a fantastic job!

Jacqueline R.

Tim and Seth were my installers. They were absolutely amazing everyday, all day. They installed the ductwork for central air and heating in my 80 year old attic and did an outstanding job. They were careful to leave as much space as they possibly could for storage and chose the perfect spot to place the compressor outside. Tim and Seth were punctual, polite and professional. They went above and beyond to place the vents in positions that were both esthetic and optimally functional, and at the end of each day they were very considerate in cleaning up any mess that they made. The soot from my old furnace was just horrible. They swept and wiped surfaces to make sure that they left my home as they found it each day. They were also considerate with covid protocol. I never had to figure out what they accomplished each day as at the end of each day I signed off on their work and was given a copy. I have never had a more rewarding experience with anyone working in my home. These guys were top notch. Swift is an amazing company. They don't mess around. Hey, but guess what? The price was absolutely amazing as well, and the workmanship flawless. I am so pleased with my new system. The process from beginning to end was just a joy. I'm not kidding. Swift left a flyer in my mailbox. The deal sounded too good to be true, so I said, """" What the heck. Nothing beats a failure but a try."""" I called. The next day Ward showed up to assess our 80 year old home. He was congenial, knowledgeable and professional. I jumped at the opportunity and the rest is history. Swift is a company to be reckoned with. I understand they are currently located in Myrtle Beach but are expanding to Florence. Thus the fliers. Florence, get on board. I guarantee, you will not get a better deal. Tim, Seth, Ward, love you guys! What an amazing team you are. Thank you for blessing our home! I would gladly attach photos but I am out of town writing this review.

Don B.

Advised us our system needed to be replaced which would have cost $5,000.00. Got a second opinion, a repair was made for $100.00 and the system has been running perfect ever since. Swift Services is swift to try to have you replace your entire system, no thank you!! Look elsewhere!! The repair was made to our second home in SC. The system has already been running great for 5-6 months since.

Donna M.

Swift Services has been a great company to work with. They always answer the phone and when I need service on my HVAC system they are quick to respond. Their technicians are well trained, polite and professional. They take the time to explain to me what needs to been done to improve my system and why. I would highly recommend Swift to anyone looking to buy a new system or have one serviced.

William B.

What a fantastic company. Service Rep pre-sent his ID and arrived on time. Paul identified the problem and will schedule follow up work. Suggested a service plan which we purchased. Great company to do business with.

Chris K.

I would give 0 stars if that were an option. My 3 1/2 year old A C was not cooling so I call the company that installed which was Lee Lewis heating and found out that Mr Lewis had passed away and was told Swift was handling the warranties for Lee Lewis. The first tech came out and told me we had too much freon in out system that has never given us a issue and my fan speed was too fast so he let freon out and lowered the fan speed ,charged a 99.00 service fee and left. After 5 hours the temperature in the.house went up another 5 degrees so I call Swift again and they sent tech #2 out. The second tech said the house needed the fan to be back on high speed and we were on on freon so he switch fan and added freon. House cooled down that night but next day as soon as it got hot temp in house went up 10 degrees. This went on for weeks with 7 different techs telling me too much freon, not enough freon . The last tech who had been here before now tells me we have a hole in our A coil and needed to order the part. Part us covered under warranty but they want 1300.00 for labor and freon. I call and spoke to general manager and told him after all the issues we had im not happy with the cost. He than reduced the cost to 750.00. I called another contractor to get a competitive estimate and he told me my system is too new to need a A coil and that Swift was overcharging and created the.ussue. he got me the new A coil and did the job for $300.00 . I'm sorry I used to be a small business owner and always try to be patient but this is crazy, please call anyone else if you have a problem with your air.