Swift Services Heating, Cooling & Electrical

Kevin C.

Middle of last year, Swift purchased A-1 Comfort Systems and branched into Florence. My interactions up until last Saturday, 1/22/2022, were favorable. If you live in Florence, then you know by evening we have sleet, and it was cumulating and sticking to the ground and the temperatures were dropping all day and into the evening. Now the heating system turned 3 years old this month. We were toasty all evening long. Retired for the evening and overnight the sleet turned to snow, and the temperature dropped into the 20's. Woke up at 5 PM Saturday morning and noticed the house was chilly and I look at the thermostat and the house dropped to 64. From 70 when we went to sleep. Looked out the window and saw the 4"""" of snow. Increased the heat setting, which indicated heat on, up to 1 degree from 70 and nothing engaged. Thank goodness for gas log fireplaces. Turned them on so the central part of the home had warmth. Immediately called Swift to report the situation. That was at 5:20 AM. Spoke with a woman by the name of Candy. She asked me for my address twice, name and call back number twice. Informed her I was a member and had a just renewed my service and annual Maintenace was performed 2 weeks ago, and there were no issues. But I needed someone to look at the unit, since the entire house was cold, and forecast for the weekend was nothing but freezing temperatures. She replied I reported and entered the information, and someone will contact me about more information. Now it is 7:30 Am, no call. Called Swift again, and Candy answered again. Informed her no one contacted me, and the house was bitter cold. She looked into the system and said my information is in the system and reported and someone will be in touch. Now it is 10:30 AM, and I have not received a call from a SWIFT tech. I call again, but this time a man answered. Wish I could remember his name, he understood the severity of the problem and was apologizing for the lack of service. He did tell me the earlier reports were not appearing in the system. All I know, less than 5 minutes after talking to him, a service tech called me. Why did my earlier calls go unanswered when the internet advertises open 24 hours? Now for the service tech. When I told him I had been reporting the problem since 5:20 AM and we were convening in the room with the gas logs because the remainder of the house was unbearable to stay in; he gave me the following reply: """"stay in front of the fireplace and bundle up."""" I let it go. Then he told me he would get to me, but there were two other homeowners ahead of me. Asked him why he did not call me earlier than now, he replied, he just received the information. He proceeded to tell me the answering service was not local it was out of the county. Sorry, Dude, Candy was not out of the county, she was southern, as fried chicken and gravy. Asked him to estimate when he felt he would get to my location. He replied sometime this afternoon. Really! He proceeded to tell me they were closed right now and due to weather conditions; they were waiting for the roads to clear. Okay, so now all of the doctors, nurses and medical personal in Florence made it in for their 7 AM shift Saturday morning, but the SWIFT tech cannot drive the company vehicle until afternoon, when the roads have been melting away since 9 AM. It was a mere 4"""" of snow, not 4'. Now for the finally. At 12:30 PM the unit engages and starts pumping heat out of every vent. The heating gods or goddess heard my pleas and prayers. Shortly afterwards the tech called to tell me he was on his way. Informed him what occurred, and he wanted to know if I still wanted him to complete the service call. Informed him, """"YES, do not need the unit to stop working again this evening with the bitter cold freezing temperatures."""" When he arrived, he looked at the unit. Gave me a diagnosis and told me what to do if it happens again and to call him. By the way, the unit has been running fine since the heat gods and goddesses placed their healing hands on the unit.

Linda B.

On 8/11/18 Nick, the technician, came to our house and was very professional, experienced, knowledgeable and courteous. He worked very hard to identify and repair the issue while explaining what had created the problem. On 8/13/18, Nick returned with a new fan motor at 10 pm and worked until midnight provide a working AC unit. We are very pleased with Nick and give him extra kudos for his efforts. The office staff does answer the phones after 8:30 AM in a prompt manner. A negative is having to wait for a back order AC part (squirrel cage) that I was told would be available in 4-6 days post our repair. I called today 8/26, and the item still is not available.

Andrea V.

5 stars for the response time and service which I had no problem with paying the service call however a $14.61 capacitor charge was extremely marked up in price it costs $159.00 that's a big difference and of course on top of that was the 84.00 service so total of 243.00 for 10 minutes of work and 14.61 part I don't think I will be calling them back again unless I win the lottery or something

Linda J.

Called Swift on Thursday and they were able to come out the very next day. So easy to make an appointment within a 2 hour window. Shane was the tech that came out. I had some questions about our system and Shane inspected our current equipment very thoroughly, and was very professional with his recommendations. I would highly recommend them.

Robert K.

Grossly over charged I have a regular service maintenance plan with Swift. On the last visit the tech came out and recommended an additional Air scrubber, I already had a UV light air cleaner that they installed when they replaced my heat pump and air handler less than two years ago. My wife has coughing problems so I was interested. The tech said it was $2200. My interest fell. Then he called the office and they agreed to drop the price to $1900. So I agreed. Then a couple days later I saw the very same unit on Amazon Aerus Air Scrubber Ozone Free. https://www.amazon.com/dp/B09D5K628L/?coliid=I6GICPFHA2NX2&colid=1TP9WGFXO7OWW&psc=1&ref_=list_c_wl_lv_ov_lig_dp_it_im . Price $998.00. $475.00 on eBay https://www.ebay.com/p/27037988446 Product on eBay and Amazon likely are not warrantied. So Swift is likely getting it for even less and upselling it. but at a $900.00 profit minus cost to install 45 min. I am appalled that this is how they treat their steady customers. However, I got a phone quote from a five star HVAC for same unit of $900. installed. $800. if a maintenance contract customer. Swift returned call and and knocked $250. off as credit applied to renewal of maintenance program. As the air scrubber is installed I don't have much choice. It will be my last year with Swift. Coughing continues. Don't know if any advantage to this.

C B.

What a fantastic company. Service Rep pre-sent his ID and arrived on time. Paul identified the problem and will schedule follow up work. Suggested a service plan which we purchased. Great company to do business with.

Carolann K.

We were customers of East Coast Air, and when they were taken over by Swift we went along with their recommendation. We had one interaction in January where they didn't seem to have our records. This week they lost our business.Our air stopped working on Memorial Day (of course) and so we called their 24 hour number. It was answered promptly and we were given an appointment for the next afternoon. After being out the next morning, we returned to a phone message saying the appointment had been made in error and we should call to reschedule. Tried calling back to the individual who gave us the message (Karen) and her voice mail was full. Called again and left on hold. The third time the receptionist went physically over to Karen to get her to answer. She then scheduled us for EXACTLY THE SAME TIME AS THE ORIGINAL APPOINTMENT! We then got a email confirming the appointment (without a time being listed.) We then got an email listing the COVID-19 precautions that would be taken by the tech (mask, gloves, shoe coverings). When the tech arrived, he had none of the above protections. He took one look at our unit, said we had a leak, and charged us $200 for a freon refill. He said the office (Karen) would get back to us to set up an appointment to have the system checked for leaks. Two days later, crickets from Karen. Today we call and ask to speak to Karen - she's at lunch and will return by 12:30 and call us back. At 1:00 she's not called, so we call back and she's unavailable. We have since called another company. While all this was going on, I got several emails addressed from Swift asking for feedback, which I gave. Interestingly enough, the email messages had no company name in the blank on the form - obviously it is some sort of automatic response thing they hadn't bothered to update.

John S.

So I got a service window of noon to 4pm. Had to quit working so I could let the serviceman in. So I wait, and wait and FINALLY at 4pm I get a text, your serviceman is on his way. He tells me he got tied up on the two service jobs ahead of mine, I asked if he let the office know and he said he did. So how come SWIFT SERVICE couldn't call or text customers that they're delays? I lost 4 hours of work when SWIFT SERVICE took it upon themselves their time was more important that their customers during these difficult times? If you are using this service, after getting a service window I'd call every 1/2 hour to make sure they have someone coming and get an ETA!

Stephen T.

JOSH was on time and very professional! He was able to diagnose our problem and had us back up and running in no time! I highly recommend Swift Heating and Cooling to everyone!

Katie H.

Don't follow the snowman! You'll be left in the cold if you do!! During the cold spell in January & February my heat stopped working. When I called I was told they couldn't see me right away because of the demand and they wanted to get to the elderly first (understandably so). They said they'd call me within 5 business days but didn't. I waited 7 business days then called to remind them but was still pushed off. When they finally contacted me they expected me to be at my home but being that I work I couldn't. So, I had to take time off work at least 3 times only for the problem not to be fixed. It took 5 techs & maybe 7-8 times to try and figure out what was wrong w my unit. I was charged for labor and parts that did not fix the problem. To """"save money"""" they recommended that I buy their service plan. However, it didn't help; I was still paying for things that weren't needed or worked to fix the unit. (When I asked for a refund when they couldn't fix the problem, they told me that they don't like to give refunds.) When I said my home insurance would pay for their services I was told by the manager, Shane, that insurance payments take at least 3 months to get and are too inconvenient for him and he wanted me to pay as services were rendered. Otherwise, they wouldn't come out to fix it. In addition, they lied about calling the manufacture for help. How do I know, the business that fixed my unit had called and were told that Shane nor his staff called. Frustrated and cold, I went to another local business for a second opinion. With 2 techs and 3 visits my unit was fixed! Ironically enough, the solution to the problem wasn't what Swift said but a fast and inexpensive fix! I do not recommend Swift unless you want poor customer service, expensive charges, dishonesty and your problem not fixed. Shame..Shame..Shaaaame on you Swift!!!