Swat Plumbing

Kay S.

Worst company ever!! Took three trips. Second trip was strictly due to employee screw up. Third trip he fixed two issues. The HUGE WATER LEAK IN OUR FLOOR he proceeded to argue and tell us the chimney leaked. Mind you theres been no rain but his reaponse to that... insulation held it and suddenly let 20 gallons leak into the other rooms. His second solution was that out kids filled the tub And left it so the overflow leaked 20 gallons into our downstairs. Refused to look further. My husband then cut into the wall and water is bubbling from the foundation. When called to file a complaint, office manager was beyond rude, tried to justify the technicians actions, and when I said I did not want them back out she informs me "your complaint is noted" and hung up on my. Rudest most unprofessional office ever!!!!

B S.

Terrible experience with SWAT. Stuck with them due to home warranty company. Took them more than three trips for a simple job. Asked them to look at a leak and the technician was living in a fantasy world to come up with his diagnosis of the leak. We had over ten gallons of water in the carpet. He tried to tell me it wasn't the plumbing and was either kids overflowing the second floor tub or a vent pipe leaking due to rain. I explained that the tub overflow was dry (already exposed due to a previous leak) and we had less than 1/10" of rain in the last two weeks and he said he's seen insulation hold water. Needless to say, this homeowner had to do the job of the plumber and confirmed that it's a supplyline in the wall right where I told him it was. Now I have to find a competent plumber to make the repair. I will refuse to do business with SWAT again.

Michael A.

I would give negative stars if I could but I can't so that's why one star. Sent out a technician who spent literally 5 seconds looking at my issue, never asking what happened or even tried to trouble shoot. After reporting back to main office my home warranty claim was denied but SWAT still collected their service fee. Called SWAT for explanation and was then provided the absolute worst customer service EVER !!! Could their tech have made a mistake? They couldn't care less nor try to make anything right. Had to get Lowe's to come out and they concluded a totally different diagnosis. To add insult, SWAT offered to come do a new installation charging over double the price from Lowe's. Would not recommend.

Allen I.

On time, knew what to do. Did it correctly, neatly and quickly!

Susanne A.

Abysmal. Took 5 days to get appointment to fix my tank less water heater, Then 8 more days delay due to incompetence. I've now been without hot water for 13 days. Customer Service confused about parts, dispatch sending plumbers unfamiliar with units. And last but not least told that the unit would have to be completely removed to be fixed. My, my, please pass on this company. It's been a disaster dealing with these people. They don't even deserve a on star.

Shawn F.

This was the worse experience I've ever had, we where charged for a service they didn't even do and called a liar when questioned about what was actually done. The communication was horrible, swat has no idea of being on time nor customer service, so please be warned this company is crooked and unprofessional.

Mike M.

Jacob showed up when he said he would, immediately got to work and repaired the toilet and found the leak in the garbage disposal and fixed us all up. Left a clean work space when he left and made sure we were good to go before he left. Would definitely use these guys again.

Paul P.

They are trying to charge me for many things on a water heater replacement that are not needed and or overpriced.

Kellie H.

Great work and really quick. They actually came earlier than anticipated which was nice. I highly recommend them.

Aj K.

The SWAT Plumbing technician came thru our case from home warranty company to fix our broken toilet.
This technician made up conclusions without any proofs.
He accused us of willfully destroying our toilet.
What for, to get additional 100 bucks free?
I will never recommend SWAT Plumbing to anyone.