Swan Plumbing, Heating & Air Conditioning

Liz K.

Had Swan come out last year to do a furnace tune up on our new home. I let go the fact they were over 30 minutes late. They told us it was a matter of time before our furnace was going to crap out and we should look in to getting a new one. He listed a bunch of stuff wrong with it and what we should fix. Needless to say, we are still functioning fine with the same furnace. So, we decided to get a quote from them for A/C. We scheduled the appointment 2 weeks ago, the company kindly called days before to remind us. Not until 20 after the appointment time I finally got a call saying the employee was going to be another 30 to 45 minutes. Sorry, but I don't have all day to wait around for a company to get my business! I will go somewhere else!

Robert O.

Drilon installed a new ball valve for my external sprinkler system. He was extremely professional and showed me exactly what he was going to do before he did it. His work was quick, neat and clean up was as if he was never there. I will definitely call him again for any future plumbing needs. Great Job!!!

Dave O.

Just moved into the area and found a Swan coupon for Heating/Air Safety Inspection for $69. The service technician (Matt) arrived on time, was friendly and seemed professional. He spent about an hour inspecting my furnace/air unit, and about 15 minutes discussing issues he identified. He provided a list of items he said needed to be addressed, some immediately and others as soon as possible. The immediate items included: Dirty filter ($89), Exhaust Motor replacement ($636), Blowing Motor Capacitor replacement ($132), Duct cleaning ($525). Other items he said should also be addressed as soon as possible: A/C coil rusted (~$1900), Heat exchanger rusty (~$2500); and I should consider replacing the furnace.

Since my Lennox Heating/Air unit was only 10 years old, I thanked him for his inputs; and arranged for a second opinion by a couple of Heat/Air companies recommended through the HomeAdvisor website. Representatives from both companies looked over my furnace/air unit and said that other than replacing the filter and maybe cleaning the ducts, the other items were either normal wear or within specifications. They said the average life expectancy for my unit was about 20 years, and they did not see anything that indicated that it should be repaired/replaced at this time. I bought two filters from Home Depot for $60, and paid $215 for one of the companies to clean my ducts.

I'll let you draw your own conclusions about Swan, but I don't plan to use them again.

Jennifer B.

I called Swan to schedule a tune-up for my AC, I waited over a week for the appointment but thought its that time of year not a big deal. I'm a single mother fighting breast cancer I arranged for someone to be home 10-12 and to my disappointment no one showed up! I called at 12;30 to be informed that they need to reschedule the appointment for yet another week out. If this lack of commitment to customer service is any indication of how they perform as a company , I say no thanks!

Jen

Kate H.

I have used SWAN twice now, once for the heating and once for the cooling. The technician was the same person both times and he was great. He was courteous, very knowledgeable and was happy to answer all of my questions to help me feel more comfortable with the HVAC, which is especially important as I am new to home ownership. They are reasonably priced and the service is excellent!

Chris G.

Ace Hi Plumbing did a wonderful job. Post flood and in The Retreat, they came on Sundays, on time, did what they said they would do, explained everything, answered my questions, and are very kind, ethical people. I will use them again and again.

Susan Y.

The ""Swan Heating and Air"" charged almost double price of the other company.
Don't trust the this website. The company they command pays referal fee to them.
Will not call any of the company from this website!!!!!!!!!!!!

William B.

So, we were without A/C with a 7 month old baby.
Estimator Jediah spent over an hour here, explaining the products, surveying me, measuring for a heat load analysis. I was impressed by the professionalism while he was here. He promised me the report and a quote by the next afternoon, but I never received it. Been over a month now. No email, no phone call, no follow-up at all. Guess they don't need the business! New furnace from IMS works great, who did a great job.

Jeff S.

My Lennox furnace was 17 years old, so I knew it needed to be replaced soon. When the rollout switch started to trip regularly, I called Swan and they sent Peter over for an inspection. He took the time to pull the unit apart and showed me exactly why it was malfunctioning. He also explained why continuing to use the Lennox could be hazardous. We talked at length about replacement options and I finally decided on a new Amana furnace from Swan. The price was competitive and it works great. But more importantly, Swan did an excellent job on the install. The technicians who put it in were very friendly, thorough and professional. They even took the time to correct the shoddy workmanship by another company on my AC unit. I highly recommend calling Swan for heating and/or AC needs. Thanks guys!

SUE F.

Swan tried to scam this senior citizen. Technician said my furnace's squealing motor needed replaced along with the limit switch and gave an estimate of just under $800.00.But more importantly, my heat exchanger rings were pulling away from metal and would soon let carbon dioxide escape, recommended instal new Admiral furnace, cost up to $7,000.00.
I called Lenox for second opinion. technician said rings were not pulling away, fixed motor and switch, cost less than $600.00
Swan, go sell used cars if you need money so badly