Swan Electric, Plumbing, Heating & Air

Miss Z.

Talk about hell. That is saying it very lightly.

Atmos Energy hired these idiots. It has been a total nightmare from the start.

They are rude and fight the customer.

After my first bad experience, I told them to send their best only to get another hell.

The plumber even had the nerves to bring 2 more folks with him without asking me if he could bring a trainee in my house during Covid times, None wore mask.

I am furious and would never use them. Talk about a bunch of skunks.

I am furious. Do not give them the time of the day.

Sheila V.

I left a check with my 70 year old mother to pay the service fee of $75. Return home she wrote the check for $402, she said she didn't know how much the service would cost to "find the leak", she said they didn't tell her prior to the service. So they charged $402.50 to check for the leak they didn't find.

Problem is being addressed, refunded except for the service fee of $75.

Regina W.

If I can offer anything for someone needing household work done with a regular budget.......stay AWAY from Swan!! You'd be better off getting a home warranty. This company is a price gouger and they sucker you into getting a $99 membership which does absolutely nothing for your budget! I paid for their membership thinking it will save me money in the long run......WRONG!!! They overcharge for EVERYTHING! I had a clogged kitchen sink, leaking bathroom faucet and a leaking toilet. They quoted me nearly $900 to fix those items. I told them to get out my house. I called Bunkies plumbing......Casey came over right away and fixed all 3 items for $325!!! Why would you try to charge people for things that really don't require that much?? Do yourselves a favor and call a plumbing or electrical company that holds true values and not try to break the customer's bank!! Thank you Bunkies Plumbing!!!

Emily V.

Swan plumbing is amazing they were so professional sweet and well priced. They gave me a great deal on a water heater!

Jeff M.

UPDATE: I just talked to Bull Frog Plumbing. they are at least 50% LESS EXPENSIVE than Swan. They told me upfront about all the costs and gave me some advice on how to save some money (Call the manufacturer and have them diagnose the issue and pre-order the parts.

UPDATE: The Owner/Management Response is Misleading. Call center sales reps do not need to be licensed plumbers to explain that there maybe a $495 diagnostic fee. That's an excuse to try and get away with a deceptive business practice.

Bullfrog Plumbing is completing the repairs this Friday for under $300 TOTAL. That FIXED for $300 not DIAGNOSED for $600 like SWAN is trying to charge.

Mike M.

Red Herring might be a more fitting name for this company.

After having techs out for a quote on replacing a kitchen sink faucet and a bath tub faucet. I was quoted around $300 for the kitchen faucet and $1400 for the bath faucet. They also inspected my water heater, which is 6 years old. They quoted me $2900 to replace it. These prices included 30% off since I had already paid $99 for a full year of their maintenance and inspection plan.

I then called Legacy Plumbing out to give me a quote, and they replaced both faucets for a total of $850 with tax included as well as the $50 fee to come out. They also quoted me a new water heater for the price of $1600. Legacy Plumbing saved me nearly $1000 for the SAME JOB.

I used Swan for the first time in the past for a emergency gas leak in my attic and looking back, I am very concerned with how bad they must have price gouged me back then since I did not have time to seek more than one quote.

Connie J.

I just want to start by thanking Jon/plumbing for always coming to help with my water heater and being very professional and courteous. When I call about noises I hear he goes about and beyond to find the problem. He then explains so that I understand. One time I thought it was water heater and it turned out to be my dumb smoke alarm. I have used Swans to replace water heater and my AC unit, cannot express how happy I am with this company.
Jon thank you for always having a smile on your face! Thank you

Sarah J.

They came out quickly, but completely over charged me. I believe they were very sexist about my knowledge of plumbing and over charged. I attached invoice. Also I paid at time of service and they are still sending me invoice. After telling the plumber I do not want to use their service he continued to push me to have them complete more things around my house by using scare tactics. It didn't work, but it further proved that the intention is not to be helpful. This is not the only bad review that they are scammers. Don't make the same mistake as I did! They truly need to be reported to BBB.

Nate H.

Terrible company to use and work for will pay you salary but work 60+ hours like a slave then they Don't appreciate you terrible company

Jon M.

Called on a Saturday due to a breaker panel in my house that was making an electric shorting sound. They informed me since it was Saturday, it would be considered an emergency call and would cost me $195 for a tech to come out. Tech arrived around 8pm and I showed him the breaker panel/issue. He informs me that the "manifold" is toast and that my entire panel will need to be replaced. He did no physical looking into the panel, just said it needed to be replaced because it was old. Told me that even though it's shorting out, I "should be ok" until I got the panel replaced. Quoted me $6600 to replace the panel. I informed I needed to discuss with the wife and would let him know. Charged me the $195 and left. Not convinced I needed to replace my 15 year old panel, I began to play with it and discovered that it was a single breaker making the noise. Turned it off and the shorting stopped. A friend helped me replace the $12 breaker and issue has been resolved. Glad I paid to have a professional tell that my $12 fix should have cost me $6600.
I know it was late on a Saturday and the tech probably wanted to go home, but very disappointed that I spent that money with the company. Oh, and they never called back to check on us.