Surgi's Heating, Cooling & Plumbing

Jr. P.

HORRIBLE!!!!!!! I got a brand new Trane AC/Heater less than 3 years ago & I've had to have someone come out at least 5 times because something isn't working. They last came out in Nov because I had no heat (took another week to fix because they had to order a part) Now, coldest day of the year - NO HEAT!!!! I've called 4 times today and have gotten an answer service each time. I've yet to speak to a Surgi employee.

Craig J.

If I could give 0 stars I would. Terrible service and there maintenance contract , well you might as well not have it. Will not go into all my dissatisfaction with this company. Enough to say I would never use them again. TERRIBLE *

Veronica N.

Be prepared to be sold something every time they come, every time they come to our house I all of a sudden need some massive new appliance. Also, brand new 10,000$ Air condition already having workmanship issues that have caused me to need to renovate house. stay away from them

Stephanie M.

This is a review for HVAC service. I hired Surgis for a custom condenser pan and unit inspection following a home remodel project.


Customer service was rather impressive. They were responsive, easy scheduling and all commitments were honored. I had two service dates in the same week (my pan was made and installed in less than 24 hours) and each time I received a confirmation the day before, a picture of the technician (Rene) assigned and a call 30 min before he was headed to the home.

Once there, he took the time to explain what was needed, recommendations to keep the line clean in between service appointments and a call out regarding changing the filter on a tighter schedule post construction.

I'm happy to have found them and without question recommend them for HVAC needs.

Shanette H.

Early last week after researching most of the local AC companies I reached out to Surgi's for a quote on the failing 16-year-old central AC system at my modest Lakeview home. Their salesperson, Art, came out to the house, and after looking around my house and taking measurements, provided a quote on a Trane system that was roughly the same amount as other companies had given me for a lower-end system. Art took his time and went over the various warranties Surgi's provided on their work and equipment, and I was impressed and decided to go with them. I was able to add new attic insulation and air-duct replacement for additional costs, which I thought were also very reasonable.

Two days after signing the quote, their lead technician on the job, Chase, and his crew showed up bright and early to get started. They removed the old system and duct work and sprayed the attic in one day, and then came back and installed the new system the next. Chase and the entire crew were polite and professional and did a great job getting the entire system replaced. They worked together really well, were respectful of the property, and did not disturb items in the house or make a bunch of noise. When everything was done, I looked over everything they did, and I was impressed with the installation. Everything was connected and aligned properly. They did a great job with the insulation and new duct work, too.

I am very happy with the service I received from Surgi's. They really seem like a solid company, with employees that care about doing things right. I'll be using them again in the future and recommend them to anyone looking for a great heating and AC\plumbing company.

Truth S.

These guys are super quick and responsive. I called to get my ac diagnosed late in the evening and they had someone (Jeremy) out the very next day. It was old (2007) and we had issues with both the heating and ac. Even though they said they could fix it i knew it being as old as it was it should be replaced. They gave me a price on a new Trane ac/furnace that has a 10 year parts and LABOR warranty. I won't say it was cheap but for me service and the labor warranty along with the 60 month 0% financing was worth it. I applied for financing over the weekend and called on Monday. They sent Jeremy out to do some measurements that day and then sent the instal team out the very next day! They (Romalis and his partner) arrived at 8am and didn't leave until the job was finished. Our attic is super tight, if I were them I would have been cursing and throwing stuff but they were very professional.

When they send a technician out they send you a text with their name and a picture of them along with some information about their experience. I thought that was a nice touch.

They never tried to push anything on me at all. Jeremy gave me all the options and answered all my questions and I was able to make an informed decision.

Would 100% go with this company again.

Benton F.

I use Surgi's for my AC and for the plumbing. They are very good their prices are not outrages. If you do it right 1st time then you aren't in a bad spot having to have things done over and over because many are trying to get things cheap. I learned the hard way coming to live here. I have never been done wrong nor have I had to overpay nor have I had to keep calling them back over and over. M. A. Turner

Debbi O.

Prices start at over $400 plus $89 for the service call. More than $500 for simple service is a rip off. Stay clear.

John B.

We had a very dissatisfying thing happen to us a few days ago
at the hands of Surgi's AC Service. I want to vent and share the situation for your information.

Surgi's had installed an AC unit in each of our two CG condos several years ago, and we have been generally pleased with their service through the years However, on the morning of April 18, 2024 the AC unit in 2E had conked out, and of course, we had house guests coming the same day. We called Surgi's, and were pleased that they sent out a serviceman a few hours later. He was here for about 2 hours, and unstopped the condensate water line which solved the problem. There were no parts necessary, and there was no indication that he had done any other work. He then presented a bill to my wife, Helene. It was after the work had been done that he presented the bill to her. The total was for $664.50 and he asked her to sign in two places which she did, and she paid by credit card.

When I saw the bill, later, I read it and saw that the first of the two places where she signed said that it was before the work was done and it detailed the work that he was planning to do and what it would cost, and she agreed to it. That was not true, as she says she is certain that he got her to sign in the two places at the same time AFTER the work was done. He had not informed her of the work to be done and what it would cost before he did the work.

I called the bank and they had already paid the charge,

I called Surgi and explained the situation as I saw it. I told them of my dissatisfaction and my belief that it was about $500 too much. (I had called another AC service company, and they told me that they routinely charge $125 for that job.) The fellow at Surgi that I spoke to refused to adjust the bill to something more reasonable. I have called Surgi two other times and asked to speak to the person in charge, I was told it was Jason, and he was busy, but that he would call me back. He never has.

So here we are having been overcharged about $500 with no satisfaction from Surgi, and we are not happy! I told them I would be sharing this experience.

Neil R.

Dave was amazing! He thoroughly explained in full detailed of the issue with our AC Units. He gave us a breakdown estimate and completed all repairs. Dave was very professional, patient, quick, and full of knowledge. HE was also VERY friendly as well. I definitely recommend Surgi's for all your home repair needs. DAVE you're the BEST!!!!!