Supreme Service Today

Yvonne W.

Outstanding company. From their customer service, to sales, to installation, these folks were professional, kind, friendly and understanding. We had one bump in the road and it was corrected within a week. Acknowledged and apologized. How rare is that? Plus.. I got a good deal. Thank you Mariah, Amanda, Alex, and all the crew. I'm a lifer.

Ben D.

A happy, long-time customer of Supreme Service Today, I've decided to replace my existing 14-year-old Trane heat pump with a new system. Denny and Garrett have been very patient, thorough and professional in helping me review different options and I was able to nail down an solution, which meet our expectations in both features and pricing! Will continue to stay with Supreme Service Today for membership program, as I trust their professionalism and quality work.

John A.

This past Saturday 10 AM, I had to turn off my main water valve for a washer installation. As soon as began to turn the valve handle, water started coming directly out of the handle. Having to act quickly, I recall hearing the annoying ad in the back of my head my car about how great Supreme Serice was and how they specialized in emergency and same day services. They went so far to discuss looking to hire people and how ""special"" they would need to be to work for them. Anyway, once I spoke to the woman on the phone, she took my info and said someone would get back to me with the earliest available appointment. I asked if would be today and she said she had no idea as she worked for a third-party call service. I followed up by completing an online form on their website and received a text asking me to contact them. I assumed I would just get back to the same service and figured I would wait for a call. As water was coming out of the wall, I did not have a lot of time to wait for a call back. The very next call I made; I was in contact with a plumber that did not make outlandish promises but was able to make it to my house within the hour. The pricing was also very fair (not sure if Supreme would have gouged me as I never got call back.) I did not receive a call until Tuesday morning asking if I still needed help, I realize Monday was a holiday, however I thought Supreme was available 24x7 to help me. I am not as angry that there was no one to help me as much as the horrible communication and lack of timely follow up. I do not recommend contacting them for even basic non-emergency services! F-

Bala N.

High prices on each service.
Did not perform agreed upon service completely but charged the full amount for the partial service.

Details:

Supreme Service Today quoted 1200 for coil and rotor blade cleaning: About $400 for coil and $800 for rotor and performed the service recently.

To start with, they quoted high price to clean the rotor blades as the technician has to take it out from the unit and clean. However, he was unable to open all bolts to get the rotor out, and so could clean probably about 40-50% as much as he cannot access the blades. None the less Supreme Service Today charged me the full price.

When I brought this to Mariah's notice she offered me a $50 rebate on my annual subscription.

An ethical business will give your money back if they are unable to perform the repair, which was supposed to be performed.

In a nutshell, the cleaning repair is grossly overcharged and severely underdelivered.

Icing on the cake is that the technician Shawn is a polite and nice person, but he has no control on adjusting the charged amount.

Niki L.

The technician provided excellent customer service and completed the job quickly. I would definitely recommend this company. I give 10 stars to my technician.

Dawn O.

We were extremely pleased by the services we received from Supreme Service Today. Their representative, John C., was extremely helpful and professional. We had several plumbing problems, and he was able to complete each one quickly and in a very proficient manner. We feel he went above and beyond to get out problems taken care of correctly. We highly recommend this company and would definitely use their services again.

Maureen