Supreme Plumbing & Heating

Natalia F.

This guys are the best! I have called them in two different occasions, one for the water heater and one for the furnace. Both times they seemed very knowledgeable about the subject and their work was highly efficient and clean. Their quotes were always very reasonable and they didn't come up with last minute adjustments or extra fees. Honest guys!!

Rob R.

Purchased an old home in Oakland with very old HVAC. Worked on inspection and died after move-in. These guys came out quick, on-time, diagnosed the problem and fixed it within 2 days (needed to get parts). I had them run a full system check as well. Friendly, knowledgeable and reliable. Will be using Supreme for our HVAC replacement this winter as the old systems are on their last legs. Thanks guys, keep up the great work!

Mim A.

Total scammers came out and didn't fix a simple water heater issue. They tried to tell me their was an issue with my plumbing when in fact the pilot light was out and air was trapped in my water heater air duct. I had another company put the next day who fixed the problem in 20 minutes for half the price.

Hung H.

I found them on Yelp and they ended up exceeding my expectations! The technician was punctual and very professional. Not to mention they were the only company who called me back in a timely manner and had availability for an immediate appointment the next day! I'm an Oakland native and love supporting our small local businesses. I would not hesitate to use them again.

Christa P.

Supreme Plumbing and Heating were great! They arrived early, fixed the problem quickly and charged me a fair rate. They are friendly and very knowledgeable! I would definitely recommend using them and am really happy with their service - definitely 5 stars.

Texture D.

TLDR; Tried to charge me $9,000 for a 75 gallon water heater replacement that should have been no more than $3,000. I paid $5k then refused to pay anymore so they've been harassing me via text, phone, at my house, and on twitter.

Our hot water heater in our new house went out. The twins seemed like nice guys at first. It took them three weeks to get the problem sorted. After charging me a thousand dollars for a replacement part for my previous heater, they finally ended up saying the heater needed replacement and it would be another $3850 for a new heater, and they'd need the money up front. I sent it via PayPal, after they assured me it would go through immediately. Three days later, (and three weeks since we had any hot water), the PayPal transfer finally went through, they finally went to get the water heater, but it turned out to be the wrong energy rating - so they had to wait another day for another heater to come from Sacramento.

After installation they told me I'd need to pay another $4000. Thats ~$10,000 for a water heater replacement. This seemed unreasonable, so I sought bids on yelp for a 75 gallon water heater replacement in an attempt to understand what the average price was. The six quotes I received were all $2000-3000 including parts and labor. I also googled the actual price for the water heater they claimed was $3850. Turns out it's listed online for $1000-1500. It became clear they were trying to price gouge me.

When I sent pictures of the bids I had received to Supreme and told them they were trying to rip me off, he sent a receipt he claimed was for the heater showing they paid $2k for it. Which, while more than google suggested, was still half what they initially claimed the price was.

I told them I wasn't going to pay the $4k which I had never agreed to, and which was clearly unreasonable, but that they could keep the money if they returned the first $1000 item. That means I have so far already paid them $5000 for something other companies agreed would be half that.

This is where things have gotten bad. They've been texting me, calling me, and showing up at my house harassing me to pay them. I was sent a picture by one one of the twins of him and his daughter in an attempt to guilt me. He made up a story about promising his daughter they'd pay rent this month. He asked if he could come stay with me because ""we have hot water.""

I have asked repeatedly for them to stop contacting me, and that if they believe they have a legitimate claim to have their attorney contact me. They have continued harassing me and my family instead.

I've told them if they continue the harassment I will be forced to file a police report and that I am prepared to file a restraining order if necessary. I was very patient over the three weeks my family and I had no hot water, but price gouging and subsequent harassment is unacceptable.

I've seen them respond to people here who complained about them by calling them liars. I'm not posting screenshots presently as I think it's unnecessary, but am happy to if it becomes an issue.

Edit: They called me a liar, so I posted pictures. Avoid these people.

Edit 2: They found me on twitter and are continuing to harass me there.

Edit 3: This is the part they charged me $1000 for: https://www.supplyhouse.com/AO-Smith-100109424-White-Rodgers-Intellivent-Gas-Control-for-Natural-Gas-4-Manifold-Pressure-Setting-A1-72?gclid=EAIaIQobChMI5rnM7enC2gIVFNNkCh3cLQVlEAkYASABEgKDMfD_BwE

Edit 4: https://www.shouselaw.com/cyberstalking.html

Dave G.

Thank you so much for your service !! Fast response and definitely recommended to friends and family .

Eric L.

I WIIL NOW BE USING SUPREME P&H FOR ALL OF MY HVAC AND PLUMBING NEEDS! Their workers are all top of the line and their prices were super affordable. They know what they're doing and they were in and out! Quick, professional and knowledgeable, what more can you ask for? I messaged them regarding an old wall furnace removal and new furnace installation and they called me back immediately. Their workers were able to come out the next day and get the job done! When its 30 degrees in the Bay Area and you're able to get a company to come out and serve your needs in less than 24 hours, that says a lot! Supreme made it easy to pay online and gave me a detailed, professional invoice-- not to mention they beat everyone else's prices by a landslide! I would highly recommend them to anyone!

Amy S.

These guys are awesome! So friendly and responsive. I have used them on two occasions now. A year ago our 25 year old heating system had some issues after we did some remodelling and they came to diagnose and fix the issue within 2 days. Recently, our system broke again, but this time for good. I called at least 5 companies on the day it broke (Friday) and Supreme Plumbing & Heating were the only people to respond (I did get a call back from one other company a week later). Mr Harrison turned up Saturday morning to diagnose the issue, provided quotes for 3 different new systems on Saturday night, and then he and his brother installed the one I chose on Tuesday morning (Monday was a holiday). Everything is working great. I highly recommend.

Roger S.

I had an issue with my upstairs furnace and called Supreme. Akita came by and did an excellent job diagnosing the issue. He noticed my furnace blower was not working because the control board was burnt out.

So he said the diagnosis was $85 but with the new control board (which should be about $200 - $300 he said) the total installation and diagnosis fee would be $225. So all in I thought $500 and was OK with that.

He then sent me an invoice from Johnstone Supply in Oakland for an ICM2807 Control Board which was $573 with tax. I thought this was real high so checked on Amazon and found it for $160. Akita told me he would not install any online items because they were not guaranteed so I said I would buy it and install it myself because that price difference was just too high. Akita called me back and said he changed his mind and would install it. So the unit came and Akita came over and attempted to install it. It was the wrong unit.

What I really needed was the ICM282A which apparently Johnstone Supply knew but put the wrong item number on the invoice. In retrospect I think this is a total scam and they do that so people can't buy THE RIGHT and perfectly good unit from Amazon. So I returned the ICM2807 for free on Amazon and ordered the ICM282A for $121. I ordered it Prime 2 Day and it showed up in 5 days and Amazon gave it to me for FREE!!! I couldn't believe this and that's why I love everything about Amazon.

I was pissed the invoice had the wrong part number on it and Akita said ""I didn't tell you to order that one."" I said ""c'mon man - it was on the invoice and I didn't feel I had to check your and Johnstone Supply's work as you are the experts."" That was our only disagreement but I agreed to pay Akita for the second visit which was a waste of my time.

Rather than setting up an appointment with Akita again I just installed it myself and paid Akita $185 for his time.

So I spent $185 and have a perfectly working furnace instead of spending $800.

I'm giving Akita 4 stars because he absolutely knows what he is doing but I really didn't like the quote and the wrong invoice - even Berkeley Supply had this unit for $299. Somebody is ripping somebody off.