Superior Plumbing & Mech

K.C. M.

This company excels in responsiveness and customer service. Our sewer backed up over the weekend. First thing Monday morning we reached out to two reputable local plumbing and heating businesses that we had had good service from in the past. One said they'd see what they could do, although they later called and told us it would be a week before they could even get to us, let alone fix the problem. The other didn't even return our call. In the meantime, we had also reached out to Superior Plumbing and Mechanical, a firm we were not familiar with. Not only was their phone customer service top notch, they said they would do their best to fit us in that day. To our great surprise and tremendous relief, two young men arrived in well equipped trucks within several hours. They were very young guys but the calibre of their work was the highest quality. They investigated the problem thoroughly and explained everything they found in great detail, carefully showing us the video of our sewer line. They took the time needed to resolve the problem and to explain how we could avoid a recurrence. We knew we had taken up a lot of time in their already busy day but they did everything they could to make us feel that we were valued customers. We will keep this company on speed dial and try to hire them for all future projects. Thank you so much, Superior Plumbing. As far as we are concerned your company has earned its name.