Superior Plumbing

Patricia A.

I had multiple estimates to replace a hot water heater in a a really awkward spot in a 1960s house. I specifically went with Superior over Pink Plumber because they didn't say I'd have to knock down a wall while Pink Plumber did. Guess what? Superior had to knock down a wall which was not included in their estimate. Surprise?!??! This is my first time replacing a hot water heater, so I didn't know any better. After a long day of surprises which included having to knock down a wall, my superior plumber left me with a really ghetto-fabulous connection to the gas-vent from my hvac. Their technician said he """"didn't feel comfortable doing it"""" and recommended I contact my HVAC company. I followed up with https://www.shumateheatingandair.com/(my HVAC company) after about 30 days and they ridiculed Superior and said that basically my plumber was trying to get home early and had bullshitted me. They quoted me $500 to fix the connection from the hot water heater to the vent. It's been 5mos. now and I just got a letter from Superior wanting to follow up on the permitting. I paid a fee to them to help me permit with Brookhaven, and surprisingly they are following up 4 mos. later. Superior has been one of the worst companies I've ever dealt with. I'd find a different one.

Stephanie B.

Not satisfied. Plumber did show up on time and fixed leaking faucet, but the price was well above what we expected/reasonable. Then sat through an effort to sell us a pressure reducing valve, which after we declined promptly had issues with a toilet overflowing twice for the first time in 15 years...

Angie S.

Excellent price and quality of service. Joel explained the work that was needed and arrived on Time. The work was completed perfectly and all cleanup was done after. Will do business with them again.

Edith C.

I called regarding a stopped up sink and disposal. They came the next day, the tech stayed for about 20 minutes. He then told me that they don't have a drain division now and that he couldn't repair the sink. What? A plumbers without a capability to unstop a drain? No """"drain division""""? Why didn't they tell me before they sent someone out? Worthless!

Eva H.

$89 for them to come? My time is valuable too and if a company can't swallow a few bucks for gas for the investment in maybe replumbing my entire home for thousands of dollars from copper to PEX then they aren't very smart. Dumb people probably won't do a good job.

Gloria H.

DO NOT USE SUPERIOR PLUMBING. If they make a mistake while fixing your home, they will not take responsibility. I called Superior to fix a longstanding leak in my kitchen sink. I was charged $500 for parts and service. The sink was fixed, although the drain was installed sloppily. Later that evening, my dishwasher leaked so badly it flooded my kitchen floor. Superior sent the same plumber to my home Monday morning to look at the dishwasher. As soon as he entered my home, before looking at the dishwasher, he told me that it was impossible for anything he had done to have impacted the dishwasher. When it was proven that the dishwasher was leaking, he told me that the line had been chewed by rats, as he would have had no contact with it upon fixing the sink. When I looked under the sink, it is clear that the dishwasher line runs behind the area that he replaced. It was very possible for him to have pulled on that line and caused some damage. I also doubt that with no prior evidence of rats in the home, that a rat would coincidentally chew a plastic line on the exact same day that the sink was fixed. The plumber was rude to both my husband and myself when we tried to discuss the matter with him. Superior's management refuses to respond to us despite many calls, emails, and responses to texts soliciting feedback. They vastly overcharged for service, broke my dishwasher, and refused to take responsibility.

jim b.

They charged over $400 for less than an hour to evaluate my plumbing issue and tell me what the problem was without applying that amount towards the repair. The repair would be another $450. Their pricing is exhorbitant - a real ripoff. Would NEVER call them again

Donald F.

I just needed my tankless water heater (which they had installed) flush serviced, they wanted $516.64 to do the job. TOTAL ROBBERY! I still paid the $79.50 call out charge. Ragsdale are doing it for less than $210. Superior Plumbing, more like Superior Pricing and Superior rip-off.

C C.

If you own rental properties stay away from this company. Won't do any work unless the owner is physically on the property even if there was an emergency and couldn't be. They would not do any work. They left so I had to call a company that worked with property owners. Customer service was lacking too. They also took over a week to be able to book an appointment. There are a lot better companies out there than this one.

Thanh S.

Excellent service at a fair price. Jay knew what he was doing and got right to work. Don't hesitate to call Superior Plumbing.