Pat S.

this company is great! professional and knowledgeable. Asked a fair price for
the work they did. Met all my expectations
patsy s.

Leigh S.

We live in an older home that has had plumbing issues since we moved in 20 years ago. Numerous plumbers came to our home and did something, but it didn't solve the leakage problem under our master bath and laundry room. Superior Plumbing came and completely replumbed our home and were quick to address any issues we had. They are a great company and did a fantastic job.

Harriet W.

A trusted friend recommended I call Superior Plumbing and Drains LLC-Monroe about a leak in my home's waterline. I spoke to Christa who was obviously quite busy, but also patient and understanding as she assured me someone would be there tomorrow. The next morning Derek came and thoroughly assessed the situation outside with the leaking waterline and inside with other problems he saw to which he also attended. Derek's kind and trustworthy manner immediately made me less anxious about the situation, as he sensibly explained everything he thought should be done and why. He is very conscientious about his work. Then he called the office for the cost of the work that would be done. The next day Derek laid the new PEX waterline, accompanied by Jim who brought the trencher to dig the ditch in my front yard, tearing through the thick remaining roots of the maple tree I recently had cut down and its stump ground. Both men are very knowledgeable and exacting. I'm happy to say that when they finished the water worked properly. The next day Zach came and filled the ditch, put down seed, and covered the area with straw. The employees at Superior Plumbing and Drains LLC-Monroe are easy to work with and the company's prices are reasonable.

Joe N.

My schedule service hasn't even been completed yet. Someone is scheduled to come out tomorrow for a plumbing installation, but so far, the phone calls, follow up in the courtesy of the staff has been amazing.

Liz J.

Shane came out on time today and fixed the toilet that was running. I had had nothing but good experiences from this company and I would recommend.

Wendy F.

A representative came out wouldn't step foot inside our home
Didn't do anything but glance at our septic tank and says yes it needs pumping.Never touched anything but he possibly didn't want to get dirt on his uniform or something????Charged is $49.50 for advice that wasn't even the main issue or problem.I honestly wouldn't call losing that much money or bad advice *Superior* but hey I guess at the end of the day gas would actually be that expensive soo there it is!We won't use them again but they could be a more Superior pluming and drain specialist to another customer but not us 5***** stars down on this company and their bad advice.To expensive

Ashleigh T.

My water bill tripled in a month so I knew something was wrong. Tim and his crew came in and diagnosed the problem in only a few minutes. They had everything fixed within a day. Great business with an honest owner!

Bruce K.

Our home still had the original hot water heater and it's getting to be close to 25 years old. Time for a replacement and I want to go tankless. Mrs. K. did the shopping around and called three plumbers for estimates. Superior responded, provided a written quote (not an estimate, a quote!) and also offered to do some kitchen sink repair that we needed. They were not the cheapest but they had the best reviews here and on other sites.

The technicians who arrived on time and practiced the appropriate COVID protocols with masks on the entire time. They took care of cutting out our old water heater (bye, friend!), running all the new pipes and hooking up our new tankless heater outside the house. It took them all day and afterwards, we've got limitless hot water!

There was one problem and when we called the technician, he was immediately back to us to repair it. They had neglected to reconnect the gas pipe to our gas fireplace. A small oopsie and it was resolved relatively quickly with a sincere apology for the trouble,

The new unit looks great and it works great. I am extremely pleased and posting this five star review.

[Review 14367 overall, 1691 of 2020, number 2709 in North Carolina.]

Greg B.

My online repair request was responded to immediately. Scheduled on the Monday following that weekend I submitted it. Tech was prompt, courteous, and quick. Cost on the disposal/install was a bit of a sticker shock, but since it was all so convenient and professional, I agreed to it willingly. Would use them again.

Hugh M.

I have nothing but good things to say about the company and their employees that came to work at my home. Decent, honest, and fair pricing. Their quote was accurate and they negotiated changes fairly.