Superior Comfort

Jude P.

Very friendly on phone, worked to get me into an appointment within a week (and at this time of year with all the AC appointments that itself is a feat!), explained the pricing for each potential situation right on the phone. Good folks.

Dale B.

Tim had come and completed the estimate on Tuesday. He said to me that the estimate would be completed by EOD Wednesday. On Thursday morning, I checked in with him, and he said an emergency call had come up, and he would have the quote by end of the week. On Sunday evening, I had not heard back from him yet. I tried calling and texting but did not receive a response. On Monday, I received a text saying he had a ""commercial building server room go down"" and had to deal with that as well.

Finally received an estimate, and for just 2 floors, it was almost $60,000. He said he had not finished the estimate for the first floor yet, but judging by the original estimate, that would be minimally another 15-20k. So all-in-all, about $80,000 (!) for a ducted system on the 3rd floor, and mini splits on the 1st and 2nd floors for about 3,500 sq ft of living space. Pretty insane, and a big waste of time. I told Tim he should give customers a heads up that it'll be at least $x to avoid this wasted time. If I knew it was going to be north of $50k, I would have told him to save his time with writing up the estimate.

???

We requested a repair of our Rheem hot water tank from Superior Comfort since we were having a problem with getting hot water. 3 technicians came for 5 times, and none of them fixed it. We ended up spending 10 days without having hot shower. Worst of all, they took the total of $664.00 for the new parts that did not fix the problem.
The first technician who came to our house was a guy named Steven. He restarted the pilot, left our house, and the flame died out after 20 minutes. We called the company next day, the same technician came and the same exact thing happened. He relit the pilot, went home, and the fire died out after couple of minutes. So we called them again, and a different technician came this time. He said that he needed to replace the whole parts of the tank. I called the company next day and was told that the technician was absent and that they were going to send their senior technician to replace the parts. He came in later that day and told us that he needed get an old part from the other technician from the previous day and reuse it to fix the tank. Next morning he came in again, replaced the parts, left our house, telling us to trust him. 20 minutes later---the flame died out.
We decided to call a different repair company, and the technician fixed the tank in 10 minutes by cutting a few wires. We later called Superior Comfort to ask for a full refund, but the receptionist turned down our request by telling us that she needed a summary or invoice from the technician who fixed the tank as a proof.
Now we are considering of filing a consumer complaint to a government agency. As an advice for other customers, I would strongly recommend them to find some other repair company or they will lose hundreds of dollars for nothing.

Derek W.

Superior comfort installed a high efficiency cold climate heat pump and three mini split wall units in our 1900 home. The entire process working with SC was seamless and professional. I received quotes from many other contractors and SC by far had the best service and communication during the quote stage. A small example - every time they came into the house they used those boot slips to avoid tracking dirt into the house. Ryan did a full detailed walkthrough and thought through the locations of the ducts and drains to really minimize the impact to the exterior. He explained everything so I understood the work that would take place. Collin and Alex did an amazing job with the install over two long days. They were super focused, hard working, professional, and easy to have iround the house. We're super happy with the job they did and would highly recommend them for heat pump projects.

Daisy Jane L.

Superior Comfort did an amazing job installing our HVAC! We have a 100 year old Dutch colonial that has a scary attic. We were shocked no one fell through. But Jose and Matt were incredibly competent and everything went great. They took control of everything and our home was always immaculate at the end of the day. They explained everything! It was all 100% clear from beginning to end and our very old home cools down in about 5 minutes flat.
Another professional came to look at a door that needed fixing after the HVAC was installed. He used to install HVAC systems. He got one look at how professional this job was and ran around saying, ""This is unbelievable! I haven't seen other systems that are this good!""
Choose Superior Comfort. We would never go anywhere else.

Kraig G.

Our 20-year-old HVAC system was on its way out; the A/C barely worked last summer. After receiving three estimates, Superior's was just a bit higher than the others for equivalent work and equipment. What swayed me to go with them was the very efficient process of getting a quote done and then modifying it a bit for two changed return and supply ducts. Chad was great to work with from his home visit for the estimate to a return visit to check on the work. The install crew did a very nice job...it's an amazingly neat and clean installation into a small space. We did have a few communication breakdowns scheduling the installation and the inspection, requiring me to make a few calls to keep me in the loop when it should have been them who relayed the information to me. I was glad to support a local company and hope for responsive service in the future should I need it.

Vee M.

Fast response time to a newly purchased home that needed A/C checked out. Gentleman was very thorough and explained the whole system as well as determine and fix the problem very quickly.

Joe J.

1. Telephone answering machines are unnecessarily lengthy and complicated. I don't need to listen to relentless commercials about how pretty their town is or how great their company is. If you need to call, press Zero immediately.

2. Needed to order a part. They'd call me in five days. Two weeks later, I had to prompt them, and still no part. I think I could have ordered the part through Amazon and fixed it myself.

3. Service tech was nice enough, but coordination with the office is terrible.

Anthony G.

$863. to change a thermostat and it took them a week to get there. I own rental property in Bristol but I live just south of Boston. I have a 67 year old tenant who lives with her two year old grandson who's heat went out. It's electric heat and the thermostat died. They were referred to me by by an other contractor that I called up. They told me it would be $179. just to show up but if they did the work that would be applied to the work done. I told them in advance that the thermostat failed so all they had to do was check the wiring and install a new thermostat. For this work, a total of 3 hours of work, they charged me $863. I called them before writing this just to see if I could get this reduced. The customer service agent was polite and professional but after checking with the service manager and the owner I was told no. I was charged $287.67 per hour for 3 hours to change my thermostat. They did offer me $100. of my next service call which I graciously declined.

Mike M.

This place is a waste of time and money. Go elsewhere for new installations and maintenance. They charge more than anyone and are horrible to deal with. Save yourself the time and call someone else. Would give 0 stars if I could!