Sunshine Services

Diana S.

UPDATE: After contacting the company about my bill, the owner of the company personally called me, and we discussed my experience. He promised to retrain his staff, and assured me I would not be charged, and apologized sincerely. I was impressed with the time he took to address my concerns, and with the quality of the customer service, even if my original experience with the company wasn't great. My reservations have been resolved fully. Appalling service. They charged me 92 dollars for a 10 minute diagnosis, and then promptly told me they would need to come back another day (no problem, I understand that). They came back a second day, and removed a piece of a beam from under the house to reach the pipe, and then had to come back another day when I could let them into the house (also no problem). However, after this I scheduled 3 separate dates/times for them to meet me and fix the pipe. The first day, they called 3 hours after our scheduled time to report that they were not going to be able to make it. The second time the plumber told me an hour after our scheduled time that he had to go home for a family issue. The third time they did not show up for 4 hours, so I called to find out where they were. They told me they were swamped, but would try to come by. They came by, looked at my wall, and told me they had to come back. When they canceled an additional time, I got another plumber to take care of the job, and they knocked it out in one day. I had to take 5 days off of work for Sunshine plumbing to do nothing, something that I cannot afford to do. In the end, they charged me 300 dollars for basically nothing.

Carolanne H.

We called last week and made an appointment for a plumber to come out today between 9 and 11. My husband took off work this morning to wait, and nobody showed up. When he called, Sunshine said they didn't have anything on the books for us today, but they could come tomorrow. We cancelled with them and booked another plumber instead. Nate, the owner, called me to apologize, but, by then, the damage was done. They did good work for us a couple of years ago, but this mistake is causing a LOT of inconvenience for both my husband and me. I understand that mistakes can happen, but now I have to take off work tomorrow to wait for the second plumber to come. I truly hope Sunshine figures out what went wrong with us and fixes it, so it doesn't happen to anyone else.

Chelly S.

Sunshine Plumbing came to our aid last week when broken pipe lines occurred at our house, waking up with a flood of water in our house....The emergency crew that was sent came within a few minutes. Tim did a great job finding where the leak was coming from and was able to cut off the water....It was then determined and agreed that re-piping of our house was necessary...The next day a crew, Tony and Derrick came early in the morning and were committed to get us water at least in one bathroom by the evening and they did...They have been here every day until today, when our re-piping job was complete....we now have water 100% in the entire house, better pressure and a feeling that we can look forward to years of no problems with our house plumbing... Nate the owner of this company is the best to deal with.....just a nice guy..pleasant, explained what needed to be done and what the end result would be....I believe that the price was fair for the work that was done....Again, the crew that worked here for almost a week, Tony and Derrick were professional, courteous, and are a great asset to Sunshine Plumbing... Thanks again, Sonia and Ken

Peter B.

We had a back up on our kitchen sink recently, and called Sunshine Plumbing. We thought it would be a quick fix but it took several days, because the camera they used got stuck in the line. This could have been a major issue, for us and for them, but the owner called us and was very accommodating. He sent Jerry over to fix it and Jerry was outstanding. Great customer service.

Jonathan Z.

We were very impressed with the service call by John Clark. John was extremely knowledgeable, courteous and helpful in understanding the problem and how to make the repairs. The service charge was very reasonable and we were very pleased with the results. We would highly recommend the company and John Clark specifically.

Kristi L.

I used Sunshine numerous times with satisfying results over the years until this year. I had to get my faucet replaced and they said that I should replace my garbage disposal too while I'm at it. So they charged me $92 for the two minute diagnosis. They did say that when I bought a new faucet and disposal and they installed it, they would give me credit for the visit. They tried to get me to buy their Badger Insinkerator garbage disposal for $132 (they sell them for $99 in store) which I respectfully declined. So they came back and installed both and charged me $150 for the hour and half's worth of work and left me my old faucet and garbage disposal saying they didn't do disposal unless I bought the product from them. After they left I noticed instead of crediting the $92 from earlier, they put it down as a charge. So I called them back and they said it would take them a couple of days to refund me my money because they had to wait for the plumber to submit their bills. Aggravating but okay. Then I tried to start my dishwasher... It worked fine the day before now it doesn't. I called them back and they immediately went on the defensive. They didn't touch my dishwasher so it's not their fault. Then they admitted that if the plumber didn't take out the plug in the garbage disposal, it might. They came back and supposedly took out the plug. (A couple days later the original plumber gave me my """"overpayment"""".) But the thing is that every time I called them they immediately went on the defensive ready to say that it was my fault not theirs. The sink didn't drain properly after they installed the new garbage disposal but it's not their doing it must be that I clogged it some how. They would have to charge me to send someone back out. No thank you. When my dishwasher stopped working again, I called someone else. It turns out that Sunshine didn't take out the plug to the garbage disposal. They just put a tiny hole in the plug which let my dishwasher work once and the way the new rubber safety drain cover worked didn't allow for fast water drainage. All things they would know if they had properly installed and tested it. Sunshine became an eclipse. I spent way too much time and money that didn't need to be spent because of them.

Emily L.

Timothy was super awesome when we ran into a plumbing issue. He clearly communicated the time frame and answered all of the questions I had about the problem/process. He also made quick work of getting it handled. I would definitely recommend him/Sunshine if you run into issues.

Michelle D.

John Clark was a great guy and a trusted and professional plumber. I am sure he is sorely missed by all who knew him.

Ken C.

Decided to finally get the galvanized pipe replaced at the house and called a few different plummers to compare quotes. Sunshine had the best price and and the guy who gave the quote was on time and was professional. The guys that came to do the work were always pretty late and not the most professional and they had to come back out a couple of times to correct issues but at the end of the day they did a quality job. I really felt like I got a good value and that made the other issues tolerable. I would definitely recommend them for any job, especially if you're trying to save some money.

Krista B.

Facing a dire plumbing emergency (aren't they all?), I ran through 3 outfits in one day trying to get someone who could unclog pipes that were backing up every drain in the main house. Each guy would come out and have some reason why they or their equipment weren't up to the task. (Huh?) Enter Nate. Recommended by Dustin from Meyer's Septic, who just replaced our septic system, Nate conferred with him and got Mike out on the job first thing the next morning. State of the art equipment (Lghts! Camera! Action!), Mike cleared mess (People! Please, do not flush even flushable baby wipes!!!), got the stalled out sump pump back on line, tidied up and presented a bill much lower than expected. What more could a homeowner want?