Sunshine Services

Kasey B.

UPDATE: After contacting the company about my bill, the owner of the company personally called me, and we discussed my experience. He promised to retrain his staff, and assured me I would not be charged, and apologized sincerely. I was impressed with the time he took to address my concerns, and with the quality of the customer service, even if my original experience with the company wasn't great. My reservations have been resolved fully. Appalling service. They charged me 92 dollars for a 10 minute diagnosis, and then promptly told me they would need to come back another day (no problem, I understand that). They came back a second day, and removed a piece of a beam from under the house to reach the pipe, and then had to come back another day when I could let them into the house (also no problem). However, after this I scheduled 3 separate dates/times for them to meet me and fix the pipe. The first day, they called 3 hours after our scheduled time to report that they were not going to be able to make it. The second time the plumber told me an hour after our scheduled time that he had to go home for a family issue. The third time they did not show up for 4 hours, so I called to find out where they were. They told me they were swamped, but would try to come by. They came by, looked at my wall, and told me they had to come back. When they canceled an additional time, I got another plumber to take care of the job, and they knocked it out in one day. I had to take 5 days off of work for Sunshine plumbing to do nothing, something that I cannot afford to do. In the end, they charged me 300 dollars for basically nothing.

Steve G.

Tim Brown with Sunshine Plumbing just left my house and all I can say is awesome. He did A Great job and went way beyond what I expected. He pointed out to me that a part I bought was used and might not be good so he went back to the store to replace it. He was also able to finish quickly cutting down on the estimated cost. Thanks so much. Highly recommend Tim and his company.

Suzie L.

I used Sunshine numerous times with satisfying results over the years until this year. I had to get my faucet replaced and they said that I should replace my garbage disposal too while I'm at it. So they charged me $92 for the two minute diagnosis. They did say that when I bought a new faucet and disposal and they installed it, they would give me credit for the visit. They tried to get me to buy their Badger Insinkerator garbage disposal for $132 (they sell them for $99 in store) which I respectfully declined. So they came back and installed both and charged me $150 for the hour and half's worth of work and left me my old faucet and garbage disposal saying they didn't do disposal unless I bought the product from them. After they left I noticed instead of crediting the $92 from earlier, they put it down as a charge. So I called them back and they said it would take them a couple of days to refund me my money because they had to wait for the plumber to submit their bills. Aggravating but okay. Then I tried to start my dishwasher... It worked fine the day before now it doesn't. I called them back and they immediately went on the defensive. They didn't touch my dishwasher so it's not their fault. Then they admitted that if the plumber didn't take out the plug in the garbage disposal, it might. They came back and supposedly took out the plug. (A couple days later the original plumber gave me my """"overpayment"""".) But the thing is that every time I called them they immediately went on the defensive ready to say that it was my fault not theirs. The sink didn't drain properly after they installed the new garbage disposal but it's not their doing it must be that I clogged it some how. They would have to charge me to send someone back out. No thank you. When my dishwasher stopped working again, I called someone else. It turns out that Sunshine didn't take out the plug to the garbage disposal. They just put a tiny hole in the plug which let my dishwasher work once and the way the new rubber safety drain cover worked didn't allow for fast water drainage. All things they would know if they had properly installed and tested it. Sunshine became an eclipse. I spent way too much time and money that didn't need to be spent because of them.

Ken A.

Sunshine Plumbing came to our aid last week when broken pipe lines occurred at our house, waking up with a flood of water in our house....The emergency crew that was sent came within a few minutes. Tim did a great job finding where the leak was coming from and was able to cut off the water....It was then determined and agreed that re-piping of our house was necessary...The next day a crew, Tony and Derrick came early in the morning and were committed to get us water at least in one bathroom by the evening and they did...They have been here every day until today, when our re-piping job was complete....we now have water 100% in the entire house, better pressure and a feeling that we can look forward to years of no problems with our house plumbing... Nate the owner of this company is the best to deal with.....just a nice guy..pleasant, explained what needed to be done and what the end result would be....I believe that the price was fair for the work that was done....Again, the crew that worked here for almost a week, Tony and Derrick were professional, courteous, and are a great asset to Sunshine Plumbing... Thanks again, Sonia and Ken

Shanon W.

Nate strives for customer satisfaction, going the extra mile to ensure his company does the best possible job by his customers.

Tia T.

Had a great experience. Everyone we met was professional and friendly. They did good work, and went over all the options to keep the project in our price range. Highly recommended!

AP A.

After dealing with GRU shenanigans, I was so pleasantly relieved and happy to interact with the folks at Sunshine Plumbing. The pilot light on the hot water heater wouldn't stay lit, and the filter was full of water. I called early on a Monday morning, and the customer service rep was courteous. The field technician came out within an hour of my phone call, and got right to work. He was polite and knowledgeable, he explained every step of the process, which I always appreciate. Reasonably priced, quick, and efficient. Thanks, Sunshine!

Susan N.

From the person who answered the phone to the man who completed the job, excellent. I woke up with water seeping up my walls. They provided immediate service at a reasonable rate. Excellent customer service. The job was repaired in one hour including clean up. Bonus, their website has coupons!

Judy O.

We were very impressed with the service call by John Clark. John was extremely knowledgeable, courteous and helpful in understanding the problem and how to make the repairs. The service charge was very reasonable and we were very pleased with the results. We would highly recommend the company and John Clark specifically.

Debra J.

These guys are AWESOME!!! While working as my own contractor, I decided to remodel my house. I had several different plumbing companies do work during this process. I was disappointed with multiple plumbers until I found Sunshine Plumbing and Gas. I spoke to Nate (the owner of Sunshine Plumbing) about the problems I have been having, and was looking for a new plumbing company. Not only did Nate come to my house to see exactly what needed to be done, but he sent a great guy named Ed to do the work. Ed was amazing! He not only re-plumbed my master bath, but he fixed problems that the other plumbers had caused. Incredibly professional, and even put up with my perfectionism with patience and understanding. If they pass my test, they are GOOD!!! Nate called me the next day to make sure I was happy with the work and thank me for my business. These guys are the real deal. They do business the """"old fashion way""""!