Sunshine Plumbing & Heating

Ellen S.

Always there when we need them and competent. My mom also used them for her rentals. No issues in 30+ years.

Lara L.

You would think that any service provider with the right tools and knowledge could fix sewer problems; however, oftentimes the missing ingredient is a dedicated professional. Working within Roto Rooter, DAVID GARCIA is the magic that made it all work.
After accepting a contract to sell my home, multiple major plumbing issues came to light and I needed to get them all resolved asap. I couldn't even get other companies to call me back! David arrived the same day as my original request, assessed the situation and gave me the expected cost and timeline. While the cost was insane, the job was all done and completed not just on time, but early.
David handled every detail -- the city permits, talking with the impacted elementary school, even setting up/taking down roadblocks when the city didn't show. He really went the extra mile. And, he even did this without necessitating after-hours (i.e., $$$$$$) work!
One poignant example of his dedication was when the street cut asphalt was poured and needed to cool... despite the orange barrels and ""road closed"" signs, people kept driving thru, so David stayed late and parked his van at the site and protected the spot from 4-7pm like a mother hen brooding on eggs. Also, when a sub-contractor (for the venting) didn't show, David took on the job himself and completed it fabulously!
As if all that wasn't enough, David went above and beyond to advise me on how to navigate the claim process with the authorities.
Truly, my only complaint is the very high cost which I think reflects Roto Rooter's business model more than David's skill, dedication and ability. Without his help, I am 100% confident that I would have not had the required repairs completed on time for the closing date. Thank you David!

Momsy G.

On 2 different occasions, one of their men came out to see why the toilet was not passing solids through. Both men did a halfhearted push of their snake and stated there was nothing wrong and left. The toilet continues to not pass any solids.

Anne O.

Had a blockage in our sewer line to the house. Not pleasant. Called Roto-Rooter and within an hour of the call they were here and cleared the line.

Annette R.

I signed up for the protective plan to use every week if I needed. Last month when I needed service the Mrg. called me and complained about how many times I used the service the previous year. I was refused service for the clogged sewer line because I never requested a camera inspection. I never received a quote to repair the line in question and was told I had to replace the entire line for over $8000.00. I only had 40' of line that needed replacing, he then said I had to go all around the house. He was very unprofessional and I will never use them again. Bad service
Albuquerque, New Mexico

Crispin K.

Our water heater started leaking one night this week. I called Roto Rooter first thing the next day. Within 2 hours they were at our house assessing the work needed and got the work done by the afternoon. We have a big heater that was a challenge to move. They put 3 guys on the job and got it done. That were very knowledgeable and friendly workers. We felt like they had our best interest in mind. They were not cheap but well worth the cost with the quality of service they provided and their promptness. I will use them again.

Angela G.

I am writing this review to let people know how rude this company was too me. I was very clear as to what I needed and my situation and they said no problem we can send out some, when they arrived the first person was friendly, the second gentleman who arrived was rude and stated we never do that kind of work and we won't, we can not help you with that problem then tried to give me an estimate for work I did not need done, I would not recommend them for any type of work ever due to this experience.

Ron M.

A young man came out earlier than anticipated, and was bend over backwards helpful and polite. He pulled an enormous amount of tree roots out of the sewer. And then he was done faster than I thought. Couldn't get better.

Sarah B.

Why am I writing the review? Sure, they can clear a drain. Sure they will call you to make sure your going to be at the location. Will the technician show up at the assigned time window? Nope. I'm a small buisiness and don't live there and don't have a backup. I have 1 sink and it was clogged. I also have a schedule. This company doesn't respect the clients time. I was the first call of the day and when I asked the tech what happened about why he was an hour late he said he had to get parts. First of all, my call didn't require parts. And secondly, when I called the office the had no explanation about why he wasn't on time. The tech had no apologies Or cares for being late. And of course this isn't the first time. I was willing to give this company another chance for acting the same way the first time I used the about 18 months ago. I was desperate this time and I knew they would do the drain clearing job. They answer the phone 24 hrs a day so I guess that's how they get you.


To be fair, why should he care? This is a franchise. Why would he care about customer service? The tech doesn't have stake in the company. Support local business Y'all.

Ann B.

I am in search of a plumber to replace my tankless water heater but after seeing two roto-rooter employees in Home Depot without mask, I will NOT be hiring this company. Checking them off my list. If they have such little regard to other essential employees and the community at large then I refuse to support them.