Sunshine Home Services

Kennedy W.

Sunshine Plumbing Heating & Air gave me one of the best customer service experience I've ever had. Not only are they professional and reliable, but they always stay true to their word. I recommend William Frew & his dedicated team at Sunshine to anyone!

Alex N.

I own a home in Denver and in Washington DC, so I've interacted with many contractors over the years. My overall experience with Sunshine was hands down the worst. It started off well, as I had them come and do plumbing work on my Denver house. Since I liked the plumber, I signed up for a 1 year maintenance deal they had that included HVAC maintenance/tuning. They came in June to do this and confirmed that our AC unit was fine. The technician (I will refrain from using his name) insisted that a Compressor Saver would help extend the life of our AC compressor. He installed this and charged us for $400+ for this. That same week, the summer heat kicked in and our AC didn't turn on anymore. The same guy who did the install came out and said that there was no power to my furnace. I tried to ask follow-up questions and all he did was insist that I pay for the service visit charge. He said it was due to wiring between the compressor and furnace. I asked if it was related to his work, because what else could it have been; he ignored and dashed out. I have several electricians come, and they ALL said the same thing - improper wiring blew out the connection between the compressor and furnace. It took them 2 days to troubleshoot and make sure there were no safety issues. They still haven't charged me for over $1000 in work, because I explained the situation to them and they felt that bad for me. Together, we called Sunshine over 5 times, and EVERY single time, the operator used a neutral, political voice to say someone would call me back but nothing ever happened. I started off very polite but got more and more frustrated, since it was a week of 90+ degrees and no AC. We finally got an appointment and then they no-show'ed. That was a Friday afternoon, and I called back many times until someone finally said that I had been rescheduled to Tuesday; no notice. That's another 4 days with no AC. Had 2 new companies come out and evaluate. To quote them, the previous work was ""fishy and not best practice."" Avoid Sunshine at ALL costs.

My name is Allen Qiu. Please feel free to message me here or on LinkedIn, and I would be happy to provide more details. I just want to make sure noone else has to go through this awful experience with Sunshine.

Jon And Rebecca L.

Sunshine came out to quote a basic sink and disposal installation today. $1500!? I asked what it would cost to replace two shut off valves and he said that would be an extra $200+. How about, no thanks! When I asked the guy why it was so much, he said ""that's just what it costs to have it done by a licensed master plumber."" Well, I am now having Lowe's do the install and it costs $249...done by one of their ""master plumbers"". The reviews sounded great for this place or we would never have called them out.

Judy M.

James and Jeffrey from Sunshine Plumbing were wonderful. The top priority on my list was finding out about running gas lines so I could change over my range and dryer. They helped me understand the process and costs as well as other aspects of changing over. They also provided a quote on the spot.
Additionally, I mentioned a few little [plumbing] things that had bothered me about the house since purchased so they took a look, explained and quoted as well. Other plumbers have come and gone but none helped me understand what the current solution was and how AND IF it could be improved.
Very approachable, helpful, patient and gracious.
My confidence in working with them is a 10!

Anna P.

Tony did a great job helping us find the lowest cost solution to our plumbing problem. He had budget in mind for us as we decided on what path was best. He was very patient and friendly. Would recommend him and Sunshine as a company.

Shane S.

They do great quality work with very fair prices. Best service I have encountered with any service company. Six stars!

Laura R.

A lot has transpired over time about this problem, so what I am writing here is to the best of my recollection. I have emails I can provide for some of this, but of course verbal communications were never written down verbatim.
On January 9th, 2019, Sunshine installed came to my home to replace a central humidifier for me. Four days earlier (January 5th, 2019), I had had a brand new Rheem gas water heater installed by another contractor.
The Sunshine technician found he had to drain a water line as part of the humidifier installation. He could have drained the water into a bucket and dumped it in a nearby basement bathroom. Instead, he thought he'd save himself some time by draining the water directly into the nearby emergency water heater drain pan. At first, I thought nothing of it, as I assumed the technician knew what he was doing.
A few hours after the humidifier installation though, my water heater went out. The status light was indicating a problem with the fuel sensor (a sensor to sniff out potential vapor/gas leaks). I opened the access panel and found that the water in the drain pan must have wicked up through the vents in the bottom of the water heater. The inside bottom of the water heater was all wet, and the water was even wicking up into all the insulation in the walls of the water heater.
I called up Sunshine to alert them to the problem. To their credit, they quickly sent out a technician to fix the water heater. The technician after a bit of study (he was somewhat unfamiliar with Rheem water heaters, as Sunshine installs only Bradford White water heaters), he was able to get and replace the fuel sensor and get the water heater working again. He did mention to me that he had no idea why the Sunshine technician who replaced the humidifier would be so stupid as to drain the water into the drain pan. Of course, there was still a lot of water inside the water heater, and he had no way to get it out. He suggested leaving the access panel open, in the hope that the water would eventually evaporate from inside.
A day or so later though, the water heater went out again. This time the status light was indicating a problem with the igniter. I called Sunshine again, and this time William Frew, the owner called me. I explain the situation and how it looked as though the water heater would need to be replaced. He told me that that was NOT going to happen, but that he would personally make sure that the water heater would be repaired and all would be put right.
Mr. Frew came out personally to see what was going on. He was able to replace the igniter and get the water heater working again. He also found out that the original technician who had replaced my humidifier, besides screwing up my water heater, had also botched the humidifier installation. Mr. Frew was also able to get that fixed as well, all the while mumbling about how ""good help is hard to find these days"". He again promised me that he would make sure that all was taken care of. I even got him to agree that, if worst came to worst, and the water heater kept going out, he would indeed agree to replace the water heater.
A day or two after that, the water heater went out again. This time it was again the fuel sensor. As I happened to at that point have a spare fuel sensor, I was able to replace it and get the water heater running again. From this point on though I have left the access panel off, and the fuel sensor pulled away from the water heater, in case it was water vapor that was causing the problem.
I also had the original contractor, who installed the Rheem water heater, come out to take a look at things. He observed all the water inside and informed my that my Rheem 12-year warranty (one of the main reasons I selected this particular water heater) was now likely null and void. He also told me that his installation warranty was also unfortunately, null and void as well.
I email Mr. Frew about the new problem and asked for his advice. He replied that he really didn't know what else to do. I replied back again asking for advice, or where we should go from here, but never received a reply back. Over the next month or two, I emailed Mr. Frew many, MANY times, but never got a response. It was only after I called the main office, as well as emailed Mr. Frew again, suggesting that I'd be leaving very negative feedback on every website I could find, as well as possibly bring lawyers into this that I finally heard back.
Sunshine emailed me that they would like to send out a technician to check up on the water heater and perhaps replace the fuel sensor. I replied back that that would be fine, but I wanted to know first know what the long-range plan was if errors kept popping up. The only reply I received was again asking me if I wanted to set up an appointment with a technician. I again asked what the plan was in case this did not permanently fix the problems.
Eventually, Mr. Frew again contacted me, asking what wou

Kyle R.

Love, love, love this company. Communication is terrific. Lorenzo showed up right on time both days and worked efficiently. No mess was left and the new humidifier looks great. They had to install a new outlet which I thought would be difficult but they made look easy. Would not hesitate to hire this company in the future.

Jayson N.

In early December of 2018, we experienced a drain line back up at our home in Lakewood. The basement drain was backing up. It was of course the weekend. I called Sunshine Plumbing because I had used them in the past and had a favorable experience. They sent someone out on 12/10/18. The Technician offered a price of $129 to cable (clear) and then camera the line. I agreed to the service. During the cable work, the Technician pulled out some roots. Then he ran his camera through the line. The Technician and I monitored the camera's progress. However, it was pretty difficult for me to ascertain the true condition of the drain line because the camera view was constantly upside down and sideways. At one point, the camera was completely underwater in what the Technician described as a low spot and this was my problem. He recommended I either spot repair or totally replace the drain line. It sounded expensive, so I asked him if Sunshine offered any kind of Veteran discount. I'm an ARMY Combat Veteran. He said they didn't, but the had a club membership for an annual cost of $294 and if I purchased such it would reduce the cost of this potential repair by 25%. There were also many other benefits he described in great detail. So, I purchased the club membership and he agreed to get the estimates for repairs to me ASAP. He told me the estimate would include the club membership discount. I was then billed $149 for the cable/clearing and camera work even though I was quoted $129. The Technician actually noticed this and said he would just charge me $129 because that's what he quoted me, but he didn't.
When I got the estimate for the drain line work, it was $7.8k to repair and $14.8 to replace. The two costs were higher than I expected based on some comments the Technician made, so I called the office and asked if the estimates included the 25% discount for the club membership. I was quickly told the club membership did not offer a discount for ""New Digs"" and that all the details were outlined in my membership information. Ok, my fault for trusting the Technician and not reading the VERY lengthy membership agreement and terms. After speaking to my wife, I called Sunshine back the next day and requested a refund for the club membership. They told me they would process the refund by check and I would get it in the mail. Not really sure why they couldn't just credit my card, but whatever.
In about two weeks, the drain line was backed up again. The initial cable/clearing work we had done carried with it an additional clearing should it back up again within 30 days at no cost. So, we called Sunshine on 12/30/18 and scheduled another service on the afternoon of 12/31/18. I actually scheduled the appointment with the Sunshine answering service because Sunshine didn't answer their phone. This has happened to me several times during normal business hours with Sunshine. Meaning I call during normal hours and get the answering service. I told the answering service it must be the afternoon because I was going to be working all night and wouldn't get to bed until around 6 am on 12/31. No problem per the answering service. However, when I did get up on 12/31 around 12:30pm, I had a message from Sunshine explaining they're only working a half day due to the holiday so it must be completed by 1pm. I immediately called their office, but got the answering service who explained the Sunshine office was closed due to the holiday. So, I had to call another service provider and shell out another $350. The other company came out on New Year's Day at no extra charge.
I still thought we had major trouble with our home drain line since it backed up twice in a few weeks and because the Sunshine Technician said so. So, I brought out an independent contractor who didn't perform any kind of line clearing or repair work. This man was a plumber for over 30 years who is now retired and all he does is drain line inspections. He came out and ran a high resolution camera that was a lot larger in physical size that what Sunshine used. This Technician spent about two hours running his camera up and down our drain line looking for issues. Whenever his camera would get the slightest tilt, he would correct it so the view was always right side up, easy to see and understand. He found no problems or concerns with our drain. I was absolutely dumbfounded and honestly didn't believe him. When I told him the Sunshine camera was underwater, he explained the Sunshine Technician likely used a much smaller camera to seem like there was more water. This independent Technician asked if I had been given a recording or photos from Sunshine. I was not. However, this guy gave me a full length video of the entire inspection and practically begged me not to spend another cent on our drain. It's been well over a month and I've never received my refund for the Sunshine club membership.

Catherine C.

I have been a Realtor in the Denver/Metro area for 40 years. I have several great vendors on my ""Preferred Vendor List"" and wanted to give you a try, especially since this is a woman-owned business. I am very upset with the service I've had so far. I left work at 10:30 for a service window between 11-1 and the technician arrived at nearly 3pm...not his fault. I've had to initiate all of the calls, following the proposed arrival time window, to obtain a proposed ETA and no one responded from the office.
The technician did call me at 2:38pm to let me know he was on his way.

I receive about three inquiries a week, from my clients, asking me who I might recommend for a variety of services. Your customer service has ruined your chances of being on that list.