Sunshine Home Services

Ruth Y.

They will RIB YOUR SHIRT OFF!. Even Doctors might not make as much as them with more years of training.

Being a landlord for many years, I have more experience than I care to know with contractors and repair companies.

Even though my furnace went out on Christmas Eve, I knew that it would be extremely costly to have someone come by that day and that is the one day that everyone should be with their family.

So when I finally waited to the day after the Christmas, I had anticipated a much more reasonable repair bill. The technician Gino was courteous and showed up on time but that was about the only decent thing about the experience. Within 10 minutes, he was able to tell me the issue was a damaged starter. When a job is done, you are expected to pay but I had no idea that he proceeded to quote me a repair bill of $350 just to switch out a furnace part on a normal business day. He is not willing to bulge one cent even though I told him that I am landlord and I will have future jobs for him. The only thing he had to offer was a membership which will have cost me another $265. So if the technician is not willing to offer any discount based on loyalty, what makes them I will refer anyone to them for outrageous costs? So on top of the outrageous $400, I can pay a total of $800 for a simple job. I think if I had my appendix taken out, it might be cheaper.

As I expected he was able to complete the job in less than 40 minutes which makes me think it cannot be that difficult. I will keep an mental note that HVAC technicians at Sunshine charge $300 per hour.

I made a grave mistake by calling them and I will make sure that this will never happen again for my rentals and my friends.

If you are into paying outrageous prices, please give them a call. There are plenty of other honest and reasonable HVAC companies I would rather turn to.

Sam M.

Honest and prompt. I've worked with them a couple of times now, once to do a furnace certification on a home that I was selling and today to help diagnose an issue where our upstairs thermostat was spontaneously rebooting when the heat was running, causing the furnace to short cycle. They were able to come out same day and Gino, their service tech, was super friendly and helped me diagnose how the furnace was overheating causing the power to the thermostat to be cut as a safety mechanism. Simple issue to fix and now the furnace seems to run much quieter than it did before as well. Definitely highly recommend.

Lindsay F.

Sunshine was awesome! We woke up to a nasty mess in our laundry room thanks to a plumbing problem in our upstairs bathroom. Rocky was here less than 2 hours after we called for help. Problem solved in less than 1.5 hours. Very courteous, professional, and knowledgeable - and he even had treats for our dog. :-) Will definitely be using them for our plumbing and HVAC work again, just hopefully not under the same circumstances.

Nathaniel J.

This company is a dumpster fire! I called 6 times just to set up an appointment to see my simple job! They couldn't even call back to get that far! I called another company, had it done in less than 48 hours!--the whole job! These guys are incompetent!

Mark C.

Casey showed up on time on Saturday morning after Thanksgiving. Diagnosed and corrected the problem with my hot water heater, and charged only a trip fee, as well as offered tips to reduce future repair costs. Highly recommend and will use again.

Paige E.

Really great work. I was having new countertops installed in my kitchen and bathrooms and needed a plumber to do the disconnect and reconnect. Their quote was on-par with another I had gotten, and I liked the plumber a lot. The furnace tune-up technician was also trustworthy and nice. ALSO, after my first service I got a coupon in the mail with two brownies! Seriously, what other plumber sends baked goods? I've already recommended Sunshine to my neighbors.

Michael G.

***See Addendum at the end of this review

The critical question to ask when hiring a heating and cooling company is:

""What do they do if things go wrong?""

Unfortunately, the experience you may have with Sunshine Heating and Cooling if something goes wrong, may cost you more time money and frustration than you bargained for.

And that is understandable if you talk to the owner about a problem.

Here's the story:

After an AC install over the summer, the hot water stopped working.

They were called back to fix it and one of their technicians, Dmitri, promised all was well.

Unfortunately, this was just the beginning of their incompetence.

Of course it's understandable that companies mess things up. We're all human.

However, when a company does not make good on their mess ups, it shows the real quality of their leadership and becomes a caution for you as a consumer. In the 90% of situations where all goes well, there is no problem.

But what if something goes wrong? Can you trust them to fix it?

Not Sunshine Heating and Cooling. And if you ever have the misfortune of speaking to their owner, you understand why.

After the repair to make the hot water work, they ensured me that it was fixed. Once the weather turned cold however, it was clear we had a bigger problem.

When I turned the heat on, it only blew out cold air. When I called to have them come back out, they botched and missed the appointment.

Once again, upon calling them, they informed me they were too busy to get to me. Even though it was their screw up.

Informing them that the temperature would be 30 degrees that night did not prompt them to action.

They sent out another technician, Gino, who was very kind and helpful, but he was unable to fix it because it was not his area of expertise.

Once again, the problem was unresolved.

Calling the office, Trevor answered and though he apologized profusely, he offered no solutions.

Instead he asked if I would like to speak to the owner.

And then it all made sense.

You know those situations when you're a consumer and the company who is supposed to provide service to you totally flakes and leaves you scrambling to find another solution at the last moment?

That's what this was like.

Rather than getting on the phone and taking responsibility for her company's poor work, and offering to fix it, Susan (the owner) rattled off excuse after excuse and told me it was my fault because I had abused her employees. How you can abuse a grown man who is fixing your heater is beyond me, but that was her claim.

Then, upon telling her the forecast was calling for snow tonight and that I demanded that they come out to fix the problem they caused, she told me I was now placed on her ""Do Not Service"" list.

Lesson? If you're looking for a company to stand behind its work, go elsewhere.

The hassle and frustration of dealing with a company that is unwilling to fix the lack of heat they caused is an unnecessary burden for you when you want to have your heating or air conditioning repaired.

***This review was originally posted on November 10 at 5:00 pm. However, the owner threatened to leave the problem broken if the review was not taken down. Though I understand her embarrassment, it does reflect poor quality of character to make such threats to someone in such a vulnerable position.

If the owner of the company would call to apologize I would happily remove this review. If you're still reading it, you know she has been unwilling to do that.

Ed S.

Another vendor I've worked with and trust (Garvin's Sewer and Drain) recommended Sunshine Plumbing to assess an issue I was having with water entering one of my rental properties. Sunshine responded quickly and professionally, and the technician (Rocky) was very professional and coordinated with my property manager.

Rocky felt the problem was an exterior drain that I'd suspected from the start, and didn't think a sump pump was necessary. In other words, he didn't try to sell a service that wasn't needed. I happily paid the fee for the visit, feeling better that I had an additional, reliable opinion to consider in resolving my issue. This was my first experience with Sunshine, but they'll be the first I call next time.

Lisa H.

We recently used Sunshine Plumbing for another service- a thorough inspection of our heating and plumbing systems so that we're ready for winter. This was performed free as part of our membership in the Sunshine Club. I was very impressed by William's thoroughness and patience in showing me what he was doing and what I could do myself to prevent major issues in our home. He was courteous, friendly, punctual and efficient. He made minor repairs as he went along (much appreciated!) and alerted me to what would eventually need to be serviced or replaced. We highly recommend Sunshine for your plumbing, heating and air needs!

Jacklyn W.

Woke up this morning to a leak in our bathroom ceiling. Our upstairs bathroom is directly above this bathroom. After calling several companies Sunshine was the only one that could make it same day. This was essential because we had to shut off the water to the house to get the leak to stop....awwwwww! We were treated like a top priority as we had no usable water, we greatly appreciated this. We received email confirmation of our requested service and a picture of who was coming to our home, nice as we have small children-I always think twice before opting the door.

Rocky Lucero called when he was heading our way and made it here in the time he allotted-says a lot about the company! Rocky is knowledgeable, professional and did not try to up sell or fix thing that were not essential in our 1957 home that can use some updating. We were given a written quote via his iPad and felt the charges were fair. The $29 trip fee was rolled over toward the repair cost. He fixed what was needed in a timely and professional manner and took the extra time to explain the repairs as he went and he also cleaned up after himself.
so happy to have found a reliable honest plumber in al this mayhem, we have a plumber for life-thank you Rocky