Sunset Plumbing

Steve K.

RIP OFF! I had an emergency main line leak in the front of the home. Called them and scheduled them to come out asap which was the following day. I then called a landscaper who came out and dug down the 3ft to reach the pipe and get it exposed for the plumber to do their thing.

Next day Sunset Plumbing comes out and says that the fix will be rated an 8 out of 10 on their scale of difficulty. The plumber then said that the fix will take less than an hour. Given the pipe was exposed already and just needed the section cut out and replaced you would figure it doesn't get any easier for a plumber. No disconnecting dishwashers, no crawling in crawlspaces. None of that. He said it would run $618 for the fix and another $69 for just having them diagnose it. Plumber stated that it will take less than an hour so with that math Sunset Plumbing charges over $600/hour of work.

FORGET THAT!

Called Rapid Rooter right after Sunset Plumbing drove off with my $69 and had a plumber out fixing it 2 hours later and charged me a whopping $160!

Same issue...

Sunset Plumbing - $687
Rapid Rooter - $160

At the end of the day go with the mom and pop places as they clearly don't have all the overhead that makes a place like Sunset Plumbing charge rates that border on theft.

Dawn S.

I had a hot water heater emergency and Sunset Plumbing was prompt professional and fairly priced.
I was very impressed with the knowledgeable care and excellent service I received.
I highly recommend Sunset Plumbing and will definitely use them in the future.

Nancy R.

Gabe & Jayce are professional, excellent at their plumbing craft, went the extra mile with the warranty. They arrive within the time frame. I appreciate their terrific attitudes and smiles. I couldn't help but do a ""Happy Dance"" after their installation of the new, cool kitchen faucet.
WELL DONE, GUYS! Many thanks.

Jerry B.

Way overpriced. Received 2 quotes for identical equipment, and Sunset's was 35% higher than their competitor.

Tumalo J.

Gabe an Chase came by yesterday and fixed a leaky 1/4 turn under my sink. Very professional and fast service.

Robin S.

After unsuccessfully attempting to engage another recommended plumber to get our main water line replaced, we turned to Sunset Plumbing (also recommended by our neighbors). Sunset promptly sent out Gabe to assess the job and get us on their calendar. One stipulation I had was that Sunset arrange for and deal with the excavators themselves, and Gabe assured us that would be the case. The only thing we had to do was obtain the permit and inspection (which was easy by the way. Bend's permit office and inspectors are top tier).

I've dealt with a lot of home contractors in my life so I know that schedules cannot be absolutely firm. Issues with ongoing jobs, employees, emergency calls and such can delay the start or finish of your project. As it did here. But when that happens, I expect communication.

With Sunset, we got it in the person of Anita, their scheduler (she probably does more than scheduling and probably has a different job description but that's the role she performed for us). Prompt phone calls and an easy demeanor made for a great contractor-customer relationship. I never felt ignored or otherwise disengaged.

As to the job, it was performed expertly and efficiently. The excavation was a bit more difficult and time-consuming than expected but Sunset adjusted their schedule accordingly and installed the line quickly after the trench was ready, leaving us without water service for only a short time.

Something like running a new water line from the curb meter to the house is not a small job and will not be cheap but Sunset's price was fair.

Highly recommended.

Brian T.

I was very impressed with Sunset Plumbing yesterday. I was able to get a same day appointment and they were able to fix a serious water leak at my home. They arrived on time and were fast and professional. Sunset fixed the leak so I was able to turn my water back on by the end of the day! I highly recommend Sunset Plumbing.

Dan G.

Was replacing a kitchen sink because the original porcelain sink was chipped. Ended up exchanging one problem for another as when the old sink was pulled, the countertop laminate ended up tearing in two places. This was not what I was hoping for.

Terry S.

Great, efficient service! Gabe the Plumber is polite, knowledgeable and gets the job done! Will use them again!

Dave H.

The pricing from Sunset Plumbing was not reasonible, they came to replace a 1-1/2"" irrigation gate valve and wanted $737.00. I estimate about half an hour job. That makes their hourly rate above $900.00 per hour. They are hosing their customers.
What a shame, what use to be a nice family run business has turned it a pricing disgrace.
Be very careful using Sunset plumbing for anything.