Sunrise Service

Christopher D.

Beware of the dishonest over pricing.

Unit less than 3 years old, parts are warranty, labor rate is $125 hr. They want to charge $1320.00 to replace a pump that takes less than 3 hrs. I'm responsible for labor, no problem. Not $400 plus an hour.

It's just dishonest pricing. If it was parts and labor, yes that's fair. However it's warranty.

Tech guy was great. Not his fault the company is shady.

Joe P.

Its OSM (One Star Mon)!!!!!

I have some rental properties in the Vegas area. Unfortunately, the A/C unit stopped working at one if the properties in July. The unit was still under warranty, and SS has the contract to fix the units: No charge for parts, only for labor.

First of all, SS charges a $60 service call, in addition to the actual work they perform. In this case the labor was $484. Most contractors charge you for the service call only if they don't perform the work.

However, what really pissed me off is that the unit stopped working again in Sept. I received a quote of $180, including another $60 service call: WTF?!?!?!?!?! In my mind, SS should have run a diagnostic back in July to see if there were other issues. This would have prevented a secondary visit and inconvenience to my tenant. I spoke to someone at SS and he said they only run diagnostics if you pay for an annual service contract. Sounds real sketch to me, and a way to extract more money out of a client.

I filed a complaint with the NV Contractors Board regarding SS's shady practices. I don't believe I should pay for two service calls, let alone one bc SS performed the work. In addition, they have a captive audience bc they have the contract to perform the warranty work.

John S.

Our builder used Sunrise to install two AirKing AK200LS exhaust fans in our garage to remove some of the hot air so the aircon could work. One of the fans developed an extreme rattle. On June 1, Sunrise's tech determined that the fan was defective and needed to be replaced under warranty. Since then, crickets. Sunrise didn't even have my paperwork on file, I sent it to them. Twice, because they also lost the first set I sent them. While waiting for the new fan, we have called over and over and over to find out what's going on. We've been passed around from Donna, then to Jan and now to Hailey. Nobody returns calls. If you actually reach someone, they promise to look up the status and call you back, but NOBODY EVER RETURNS CALLS! Then I found out that the fan has been readily available online from numerous suppliers, including Ferguson here in town, but Sunrise won't use any source but their own (unidentified) distributor. Apparently their distributor is incapable of getting the same fan I could order online and have tomorrow. This kind of BS has gone on now for SEVEN WEEKS. The last word was that the fan would be in July 18 and ""we'll call you,"" but guess what, 3 days later nobody has called. They don't even bother to call to say it wasn't delivered. Are they completely incapable of returning calls? I've been patient for weeks now but this is too much. This is the WORST company I have ever dealt with.

UPDATE: One week after I filed a complaint with the Nevada State Contractor's Board, they did come out and replace the fan. This was almost three months from the initial service call with no explanation for the delay. It's good that they finally honored the warranty but you should never have to go through all this for a simple fan replacement.

Brieanne S.

Our a/c went out at 10pm on a Sunday (on one of the hottest weekends this summer of course) and we were able to have someone come out the next day. Enrique was absolutely amazing! He went above and beyond and even came back to make sure everything was in perfect working order when we had a small glitch again later that evening. He was extremely thorough, friendly and professional and is definitely the reason for the 5 star rating!! He also answered all of my questions about ongoing maintenance options, etc. Thank you, Enrique!

Kingston W.

This is an update to an earlier review. ""Sunrise Service"" deserves a solid ""4-Stars""-- I suppose I am holding back on ""5-Stars"" for fear of grade inflation.

I made an appointment. The service technician arrived as expected. There was no apparent problem with the A/C units, but the tech did indicate that a capacitor was showing erratic readings. As the capacitor in the other A/C unit needed replacement on a previous visit, I decided to err on the side of caution and replace the capacitor.

When it came time for payment and invoice generation, their device had connectivity issues. When it became apparent that I did not get my invoice via email, I called the back office. On this occasion, it only took one call for me to get my invoices.

All-in-all, Sunrise Service provides a reliable service.

Gregory W.

Mr. Phillip Cape, Sunrise Service Technician, arrive at my home early and immediately went to work to troubleshoot my A/C issue. Mr. Cape discovered a pin hole leak in the system after careful examination.

As he went about his work, Mr. Cape explained in detail his assessment and what my options were. I decided to purchase a new Carrier unit and not reply on the current ""builder grade"" unit that in all likelihood would fail again.

Mr. Cape is a most knowledgeable and professional technician and an example of Sunrise committment to excellent customer service.

Job well done!

Jeni K.

My husband requested I leave this review and when he asks me to specifically name the techs, I knew they had to have provided excellent service. Thank you to Brandon and Raymond for providing excellent service at our home. During these hot months, the AC is essential. Thank you again, we appreciate it very much!

Shawn H.

They were professional. Gave all prices and costs up front. I saved $400 to get and Install a standard WH compared to another company. Brad explained the new pilot light procedure. Refreshing to have service technician that took the time to explain the new product. I'd use them again.

Brenda L.

We have used Sunrise for years. First for our HVAC and more recently for plumbing as well. I like that I see the same technicians again and again for our annual service appointments and several have told me they really enjoy working for Sunrise. Our most recent visit was for a toilet issue. Chris called to say he could be there early for our appointment, explained what he was going to try and what it would cost depending on what he ended up needing to do. We were both very happy when the repair was quick and easy.

GetFitNotLit 7.

My mother's laundry room drain collapsed under the slab it was a nightmare after dealing with two different plumbing companies Chris from Sunrise Service definitely was a blessing very professional and talked us through everything highly recommend him for any and all issues with the home in future