Sunrise Plumbing

Lisa P.

My experience? Absolutely shady! And ZERO stars (which I wish Yelp gave that option).
I understand we are just coming out of a serious storm, and many people are experiencing water intrusion issues due to the freezing temperatures, but is that a reason to mark up their services to the point of disbelief?? This is called price gouging!
I had an exterior leaking pipe sticking up from the ground and no water to the house. it was a matter of cutting the pipe, adding a coupling, installing 12 inches of pipe, and turning the water back on. I should have taken the $200 appointment charge just for coming out as a red flag. I timed the repairman upon arrival. 30 minutes! It took 30 minutes for the repair and he charged me $1200 on top of the $200. $1400 for a simple repair that should have cost less than $200. .
But wait ... the story doesn't end there.
The repairman then heads over to my rental property where the pipe burst flooding the interior of the house. Again, water turned off - so in a bind. He charged me $1250 this go-round ... for another quick job. He turned the water on and discovered there were two small additional leaks under the house in the accessible crawl space. Quote - $4750! When I stated how I felt this was astronomical and may possibly be considered price gouging, they promptly packed up, left the water off as we still have issues, and left the job because I was now a liability per Mitchell, supposedly the owner. Per Devon, the repairman, they needed to now protect themselves.
So that was my day. $2650 literally down the drain, for projects that should have cost me about $400 tops. This was all during normal business hours.
I've reported them to the Attorney General's office and will be taking legal action for price gouging - an illegal act.
Please be careful when dealing with the company. It is a shame that when so many of us are all experiencing loss throughout this storm of a century and a pandemic, this company's standard of practice is to take advantage of people. Shameful!

Michelle D.

After scheduling an appointment to help with my fireplace, the office notified me they cannot help. The receptionist I spoke to talked in circles. After using my fireplace for a full 24 hours due to no electricity and low temps, I noticed a small gap in my firebox and could see a flame behind the firebox. I turned everything off and the flame went away. But now I'm hesitant to use the fireplace till someone can look at it.

First she told me I needed to call Atmos to turn off the gas. I had already called Atmos and they said if it were a gas leak then we'd be able to smell gas, which we don't. It's also not a loss of pressure because none of our other gas devices (stove, hot water heater) have had issues. And therefore they can't help us, call a plumber.

Then she said the plumber cannot fix any gas lines behind the firebox, that I needed to call a fireplace repair store. Then when I told her I already spoke to them and they instructed me to call a plumber she told me that if there was a fire behind the firebox that I needed to call the fire department and they would take care of everything. I explained the fire isn't there anymore and I'm doubtful the fire department will fix my fireplace.

She kept telling me that it was unsafe for her tech to come out if there's a gas leak and I had to have Atmos turn off the gas, but none of that matters because her tech won't look at gas lines behind the firebox. And round and round we went.

It's my opinion that the person I spoke to is not a professional plumber and didn't understand my issue and assumed her tech would not be able to assist. Either way, it's too unsafe for her tech to come out, but I'm screwed.

Kyshia B.

Horrible crooks in my opinion. They came Sunday night claimed they couldn't unstop my blockage tried to push a contract for 9K or 7K if I joined some kind of savings club but they would happily finance. That wasn't settling well with me so pt in a call to City of Garland who came out on Monday and fixed my blockage for free in 30 minutes. They scammed me out of 299.99 aaaaaand claimed they couldn't unblock it. They foss nothing!!!! NOTHING BUT SHOW UP. AND CHARGED ME 300. I DID CALL THE SUPERVISOR AND HE NEVER GOT BACK TO ME. THIS IS EGREGIOUS

Lola M.

Sunrise plumbing was the only company that was able to make it out the night water was coming up from our floors. The two plumbers that came out were nice (not as experienced as most plumber though). However these are the ONLY good things I have to say about this company. The company was an absolute nightmare after this initial visit. They bid us for a job that was x9.. yes x9 OVER what it actually took to fix our plumbing problem. They literally tried to sell us the most expense most invasive option possible. Then we spent the next 5 or so days trying to get our money back and we're talking thousands of dollars. In my opinion this should have been the FIRST call back made the next day. We were beyond pissed and frustrated that they would even accept the money in the first place for a job that the didn't even start or complete! After finally getting a hold of someone to return our money they then proceeded to charge us a refund fee over 2% of the invoice. This company is SHADY. Please please please save yourself the headache and hassle do not use them. If I could write multiple zero star reviews I would.

Melanie C.

Called this company to come out to check my electric water heater. Had stopped working with E10 code. Bought it from Lowe's 2 years ago, installed by Lowe's with 12 year warranty. Called the AO Smith toll free number. They said I could use a local company if I chose too. The company they recommended was closed for the holidays. I called this company. They told me he would be out this morning. Finally showed up at 12:20pm. He looked at it about 10 minutes worth and finally told us that the electronic board and the element was shot. It would cost over $900 for a new one. I paid $39.00 for them to check it out and tell me what was wrong with it. When i received the receipt through email it stated something totally different. The guy said he offered to replace the thermostat. LIE Didn't mention anything about the electronic board being shot either. I feel like two women got scammed. I actually felt like it was Friday and he didn't want to mess with it. Now my 82 year mother and her daughter (myself) have no hot water for the rest of the weekend. I feel like these people are crooks. I called and told them and the girl told us she would contact the guy that came out and the manager. Absolutely sad sad sad. DONT USE THEM!!!!

Azu A.

24 hours late to my house and still charged me almost $200 for a service I now know should have been less than $50. Hard to trust a company that looks for the money before adding value or fixing the problem.

Jami O.

Justin and his apprentice, Jacob spent 2 days on various projects at my house. From a simple cartridge for one bath tub to a new water heater installed in my attic with safety add ons like... flood protector- line pressure equipment, recirculating motor to get hot water from the third floor to the first floor kitchen fast- and more. I travel, so their attention to detail gives me peace of mind. Justin is a pro and could not have been better with giving me details of each job, with options and costs presented on this iPad. He was great! Jacob is learning from the best! Both had a great personalities and are easy to have in and out of my house!!

Jamey S.

I had a leaking shower and told them before coming out that I would need a detailed diagnostic. The tech who came out was competent, explained everything and told me he would send the diagnostic. Instead he sent a vague estimate. I called their officr multiple times and each time was promised a call back which no one ever did. After trying uncessfully for two weeks to get them to respond I had to give up and hire someone else, wasting the service fee. I wanted to like them as the technician was very professional, but ultimately their customer service failed me.

Elizabeth M.

I was dealing with a toilet that ran continuously. They replaced the flush valve, HOWEVER, the problem was that the flush valve had debris that needed cleaning out (I found this out from a REAL plumber). On top of that, these men attempted to replace both of my toilets for $2400! All for a simple fix. Never again.

Tara P.

At first we thought we hired the right company. We learned what real service is, and realized Sunrise Plumbing can't meet the standard. We had a leak in one of the water lines under the foundation. They came out and punched three holes and charged us for each additional hole after the first one in the foundation. Once they found the leak it was repaired. When the job was completed we thought all was well. We did file a claim with our insurance company due to all the water damage. Come to find out our insurance company wanted to file a lawsuit against Sunrise Plumbing. The owner contacted us to let us know what was going on with our insurance company, as we had no idea. After being made aware of this we wrote a letter to our insurance company letting them know Sunrise Plumbing did not cause any of the damage. We thought this settled the matter, but what we learned when we had another leak and tried to call Sunrise Plumbing we were on a Do Not Service list. After several attempts to call the owner to understand why, he would not return our calls. I guess when you file a claim you better not use Sunrise Plumbing, even though we sent letters to the insurance company to help Sunrise Plumbing out. They really do not believe in great customer service, or they would have returned a call to let us know why we were on a DO Not Service List
We soon found out this was the best thing Sunrise did for us. We utilized the services of Baker Brothers which was half the cost for a water leak under the foundation. This was a different location and the technicians treated our home like it was theirs. Baker Brothers stated if they did not punch the hole in the right place the first time there would not be any additional cost for extra holes. They didn't just fill the hole with the old rock and dirt removed, they bought bags of sand and filled the hole first before putting the cement down, (Cannot say the same for Sunrise Plumbing) which Baker Brothers stated this would be better against the copper tubing. Sunrise didn't do this in any of the three holes they punched. Bottom line we found out what excellent service is with Baker Brothers. I would not recommend Sunrise Plumbing to anyone.