Sunrise Plumbing

Jamey S.

I had a leaking shower and told them before coming out that I would need a detailed diagnostic. The tech who came out was competent, explained everything and told me he would send the diagnostic. Instead he sent a vague estimate. I called their officr multiple times and each time was promised a call back which no one ever did. After trying uncessfully for two weeks to get them to respond I had to give up and hire someone else, wasting the service fee. I wanted to like them as the technician was very professional, but ultimately their customer service failed me.

Elizabeth M.

I was dealing with a toilet that ran continuously. They replaced the flush valve, HOWEVER, the problem was that the flush valve had debris that needed cleaning out (I found this out from a REAL plumber). On top of that, these men attempted to replace both of my toilets for $2400! All for a simple fix. Never again.

Tara P.

At first we thought we hired the right company. We learned what real service is, and realized Sunrise Plumbing can't meet the standard. We had a leak in one of the water lines under the foundation. They came out and punched three holes and charged us for each additional hole after the first one in the foundation. Once they found the leak it was repaired. When the job was completed we thought all was well. We did file a claim with our insurance company due to all the water damage. Come to find out our insurance company wanted to file a lawsuit against Sunrise Plumbing. The owner contacted us to let us know what was going on with our insurance company, as we had no idea. After being made aware of this we wrote a letter to our insurance company letting them know Sunrise Plumbing did not cause any of the damage. We thought this settled the matter, but what we learned when we had another leak and tried to call Sunrise Plumbing we were on a Do Not Service list. After several attempts to call the owner to understand why, he would not return our calls. I guess when you file a claim you better not use Sunrise Plumbing, even though we sent letters to the insurance company to help Sunrise Plumbing out. They really do not believe in great customer service, or they would have returned a call to let us know why we were on a DO Not Service List
We soon found out this was the best thing Sunrise did for us. We utilized the services of Baker Brothers which was half the cost for a water leak under the foundation. This was a different location and the technicians treated our home like it was theirs. Baker Brothers stated if they did not punch the hole in the right place the first time there would not be any additional cost for extra holes. They didn't just fill the hole with the old rock and dirt removed, they bought bags of sand and filled the hole first before putting the cement down, (Cannot say the same for Sunrise Plumbing) which Baker Brothers stated this would be better against the copper tubing. Sunrise didn't do this in any of the three holes they punched. Bottom line we found out what excellent service is with Baker Brothers. I would not recommend Sunrise Plumbing to anyone.

Erin R.

I would definitely not recommend this company. They charged me twice the amount of what I have paid before for the same service. I'm not even sure what work they performed, because less than 10 days later, the issue returned. When I called to question the job, the customer service was less than desirable. They wanted to charge me more money to come out and do the same service. The whole experience was very disappointing. The only kind thing I could say is that the tech that came out was nice, but unfortunately I don't know what work was really performed.

Aaron L.

This company is a scam. Told a lady she had a slab leak under a home when she didn't then charged her 10000 to repair a line that wasn't leaking. I have pictures to prove it. Total scam artist and master manipulator!

Ricci A.

The technician was on time and we went through what we needed. Two small elbow fitting replacements (one on a sink and the other on a toilet) and a gasket or washer on very small drip leak on a tub when cold water is turned on. It only leaked for a few seconds and stopped. We specifically stated that if the tub cannot be fixed with a washer or gasket, we did not want the entire stem and fittings replaced for $350. That is because we were going to rehab the entire bathroom over the summer and it would be a waste of money. The job was quoted at $240 for the two elbow fittings (plus dispatch fee) and $75 for the washer on the tub. After departing to take care of other business, when I returned I found out the technician charged us $600, because he replaced the stems in the tub anyway. I spoke to him and asked why he replaced something that I specifically said not to replace and he said he couldn't find the other part. Here's the problem with that: (1) I said DO NOT replace it, (2) you should get my permission to replace any parts, (3) if you couldn't find the washer needed, you tell me and leave it alone unless I give you permission to do something else. I am really pissed and I do not recommend this company

Mark P.

This is my very first time writing a Yelp review and the very first time I have ever felt the need to file a complaint with the BBB. So for me to take the time to write this says a lot. Please read my comments so that you can decide if you want to use Sunrise Plumbing.

Sunrise Plumbing was sent out from my home warranty service to fix a plumbing issue. After the issue was fixed, I asked the plumber Andrew if he could help us get immediate hot water to the shower in our master bathroom. He said sure, you just need a circulating pump. If you want me to install one I can do it right now and will cost you $850. To me this was extremely expensive already! However, I agreed and he installed it in about an hour.

The pump he installed never worked. We no longer received cold water and the hot water was burning everyone's hands. I called Andrew back and he explained that it was probably a faulty part and he needed to install a new one. He did, and it worked better although it still took some time to get hot water and the cold water still wasn't very cold.

Over the next few days we started to hear loud banging on our pipes like they were going to explode. I called Andrew to explain that something is wrong and to come out right away. He came out a few days later to say that in some houses circulating pumps do not work (it would have nice to have been told this up-front) and that I would need to pay an additional $925 to install a PCV valve and that SHOULD take care of the problem - but no guarantees. The only other option Andrew gave me (per the owner) was for a $350 refund of our $850 that we already paid and he would take the circulating pump back out.

Well, as you can imagine, not many people can afford to pay almost $2,000 for a circulating pump and then it might not even work! I was not happy to get stuck with paying $500 for nothing either. I called the Sunrise office to speak to the owner/manager for three days in a row to discuss the refund amount (to an amount that I felt would be more fair and equitable) and was never called back. How many people want to be out of pocket $500 for no fault of their own? I assume that a plumbing company knows what it is doing and will tell me up-front that there could be reasons why the circulating pump might not work in advance so that I can make an informed decision. I finally told the woman at the office (who said, I don't know why the owner won't call you back, he has been very busy) - to go ahead and refund $350 back as it was better than nothing.

I filed a complaint with the BBB and low and behold the owner of the company finally responded! He had no explanation of why he couldn't call me back three days in a row and said that he felt he was very generous in refunding back $350 of my $850. He stated that he lost money on the whole deal and that it was unfortunate for his business but sometimes these things happen. I told him that I was upset (I am the customer) that I had to pay $500 with nothing to show for it! He said, well I am sorry but we lost money too as we had to go to your house 4 times and that he didn't have to refund any of my money back.

I hope that everyone can make their own informed decision before using this company. You can also go to the BBB website under Sunrise Plumbing and read the owners response to my complaint.

Audra H.

Adam came out about my shower that was not putting out hot water. He said the filter needed to be cleaned and wanted to charge me $350.00! I said never mind about that.Then I had him look at my outside spigot That I could not unscrew, so I asked if he could change it out. I thought it was saudered in because it was hard to turn. I had the replacement part. Turned out I was just not turning it hard enough. Charged me $195.00 just to unscrew the old spigot and screw in my new one and put a little bit of mortar around it. I would never use them again. These were nothing jobs. I can't imagine what they would charge for something serious! I would have to go into debt!

Clint J.

Andrew and Jeremy were awesome! We had a leak under the slab of our home, they came out and assessed the situation and had the leak fixed the next time They came out. They were at my home all day and were very professional and definitely went the extra mile to make us as comfortable as possible with this kind of repair. Would recommend Sunrise and Andrew and Jeremy for any of your plumbing needs! Keep it up Guys! Ya done good!

Emmanuel L.

I will highly recommend them. Superb service! A+ My Gas Water Heater stated dripping water from the top and I call like around 15 companies to see if they can send someone to check my water heater and all of them told me they only had availability for next day. Until I call Sunrise Plumbing they immediately told me they have a plumber available and it will be around 16 minutes to be at my home. Mitchell is the name of the plumber he came and check my water heater I told me the water heater was gone

He gave me different options to choose from for a new water heater and he explained to me detail by detail everything about it. Mitchell from my part I give you 100 stars!!! That's customer service my friend!!!

Thank you so much!!