Sunny Service

Marci P.

Amazing experience. They were upfront about everything from the get go. Communication was very quick and efficient. Brendon was a wonderful technician and so thorough and polite. They gave me a much more transparent second opinion for some work another company recommended. I appreciated his no nonsense and honest assessment of our needs. Sunny Service has earned a loyal customer today.

B J.

I used this company before with GREAT results (A tech named Brandon came and was great! Came out and checked both units and put in the filters I gave him. We talked about maintenance and he was out in under 2 hours.

So I called them again for maintenance. Brandon came (a different Brandon) and he was professional and very nice. I just needed maintenance. I gave him the filters to replace the ones in my two systems.

After inspection Brandon found that the pan was full on my down unit and the drain for it was plugged. He also said I would be charged double because I had two systems, while before I had regular price. The charge for two systems plus draining the pan was $300. I liked Brandon. The whole time Brandon was here doing maintenance he had the unit set at 68, it was very very cold!!!

After Brandon left, I found the lower air was not working. I tried a few things with the thermostat and called Sunny and booked another (follow-up) apt. Jeremiah came the next day at 10AM. He was prompt and professional. He popped the thermostat off (which had not been done yesterday) and checked the inside unit. He then asked to look at the outside unit.
He said the wiring was wrong on the outside unit and that when Brandon had fixed the drain, he had rewired it wrong. The unit was kicking on and then shutting off. Jeremiah called for advice from the company. I asked if a senior tech could come out and put it back the way it was yesterday when it was running great. Justin from Sunny called (who is a manager). He advised that it should be fixed and that it was rewired wrong.

Lower unit is off and Jermiah is still working on it. I will update this review after they get it fixed and I do not have to call them back. Apparently when the system was "fixed" yesterday, but it was wired back incorrectly.

After Jermiah worked on it (and rewired the outside unit), the air appears to be fixed (Thank you!!) but the thermostat appears to be stuck on a higher number. I asked him if a sensor could have been damaged when he popped it off, but he said it just needed to sit in the cool air for a while to register (he was here for at least a half hour and it did not go down).

Update: I set the system on auto and it seems to be working for now. Took 4 hours to work. I did asked the manager for comp for the extra day due to the error in wiring and extra day of work and have not heard on it.

Final analysis: No one with senior skill levels. Professional and nice young techs. This not only cost me the $300 but two days salary. If I was a rich person I would pay for them to have a few days training.....they have the soft skills and are very good people, just need more comprehensive tech skills.

Jeanne S.

Absolutely AMAZING! We own a rental in Arlington and got a call that the air conditioning was not working on Sunday morning. I looked at Yelp reviews and found Sunny Service, crossing my fingers that all of the reviews were true. I was pleasantly surprised. They were out there within the hour, diagnosed the system issue and fixed it very quickly and inexpensively. Everyone with whom I spoke at Sunny Service was friendly, professional and acted like I mattered. My tenant is happy, we are happy and I a
would recommend them to anyone.

Ken G.

Juan and Jeremiah were A+++ Terrific. We had them over for a duct cleaning and they were on time, professional, and real nice guys. The entire experience was above and beyond.

They were able to document the removal of a lot of built up disgusting material (they'll have before and after pictures and videos to help you get a full overview of how much crap was in your ducting). Cleaning was done in the ducts and in the air handler, my HVAC equipment looked brand new by the time they were done.

The team left my attic and every other workspace cleaner than it was prior to their arrival and also vacuumed the house after the job (small particles might fall out of the vents - their machine has a brush and a vacuum that scrubs your ducting clean but a little bit can fall out).

Once again, the theme is above and beyond - they did a great job, documented that job well, left everything in better condition than prior to their arrival, and were extremely professional.

M W.

I own several homes and have needed several services. I've had awful to great service. Michael from Sunny Service is by far the best I have ever had. He was professional, thorough, with superb attention to detail and very knowledgeable. I not only recommend him but encourage you to personally request his services from Sunny Service. Bravo Michael. Sean, keep and promote this outstanding technician.

Raul G.

Brandon completed a very through inspection of HVAC, even reapplied wire the correct way to avoid any mechanical problems.

After he did his mechanical inspection, our hvac blowing at 58-60 degrees compared to nearly 75-78 before he arrived.

Great job and very satisfied. Sunny Service is reasonable and fair and professional.

James T.

Replace a 19-year-old unit with a Lennox AC (4 ton) and furnace. The air temperature inside my home is amazing. The crew at Sunny Service did an amazing install to get the new system up and running in late July in Texas when the temperature was 102 with a heat index of 108. Cleaned up inside and out along with hauling off old systems and components. The difference in air comfort and the low noise of the compressor is night and day compared to the old unit that I replace. For now, extremely happy. I explored other HVAC manufactures and installation companies but settle with this company as a result of a program with a Costco. Brendon knowledge of the product and installation enhancement recommendation determined my final decision.

Shelly S.

Sunny Service was recommended to us by another A/C company a few years ago. We have used them for service, maintenance and now for our new heater and air conditioner installation. All of their technicians have been respectful and knowledgeable, and their service has been prompt and thorough. They are cost competitive and we used them to install our new A/C unit after they came in with the best offer. The installation was quick and the follow-up support has been better than expected. They are a great company and I have recommended them to all of my family.

Susan A.

I needed one of the two units I had checked out. The young man was very thorough. He explained all the different readings from the meter to me and spent a good amount of time at my house. I also asked him to check the unit that was working. He did the same thorough job. I had them replace both units and their installation is top notch. Everything is shiny and new. They did above and beyond what was required. Thank you Sunny Service.

Blythe I.

I have used Sunny Service a handful of times over the years, most recently to replace our AC unit, redo all of our duct work and add insulation to our home. I cannot say enough good things about our experience - from Tim who came to diagnose our issue, to Todd who quoted our job to the crew they sent to install our AC, everyone was knowledgeable, kind and responsive. I especially appreciate the crew they sent to install the new AC. We've had a lot of work done on our house over the past year and this was by far the most hard working crew I've seen. They all knew what they were doing and it was evident that Sunny Service hires well. If you have the unfortunate pleasure of your AC going out, this is hands down who I would recommend.