Sunny Service

Sandi L.

Our A/C fan quit one evening and I called Sunny Service right away. Their dispatcher assured me we'd have someone out the following day and she was right on.

Abdu Elhaddad was here the next morning and he was friendly, on time, and knowledgable. When the fan started up while he was evaluating the situation, he was smart and waited to see if it would quit again. It did. He determined the cause to be the capacitor, and he explained why that was and why it had quit. Of course, I gave him the go-ahead to fix it.

His work was thorough and he explained all that he did, providing photos and a write-up as well. Having an A/C emergency in August is never a good thing, but Sunny Service was there when we needed them and our house is cool once again. Thanks!

Vinnie B.

Came out twice to fix my AC both times only worked for a few weeks. Now we are just having to buy another unit. We could have done that in the first place instead of spending over $1000 to fix.

Rex V.

The initial reason I had a service call, was because my heater stopped working. It turned out to be a fried contact. I was quoted $495 for to replace. I don't know what A/C parts cost, so I accepted the job. While the technician was on site for service, I asked him if he would please swap out the old thermostat with a new one. I provided the new thermostat. He said he would. He quoted me $139 labor, for the job. I agreed, because I didn't know what that entailed. It took the tech 10-15 min. to swap it out. That is $556-$695 per hour. I feel like I was taken advantage of. Now I'm not sure if I was taken advantage of with the contact replacement.

Kevin ..

We hired Sunny Service to check our HVAC, since the downstairs unit was not working. The main positive note was when he inspected the wrong unit to start with, he did briefly inspect the correct unit without charging another fee. Although we did have to get a manager on the line, since he originally planned on charging us double.

When Brandon inspected our fully functional and working unit, he said that it needed a full replacement due to the units age and being dirty. This unit was working correctly, and he inspected it by mistake thinking we only had one unit and it was broken.

When he inspected the actual broken unit, he said it also needed to be fully replaced. I asked for a ball park estimate of the cost, and he stated $15,000-$30,000 per unit, which is a whopping $30,000-$60,000 for a 1,500 sqft house.

We got the service done last week, and never received any invoice, pictures/video of the inspection, or any other report.

Ola K.

Great service and value! Got quotes from 3 other vendors and this came as a winner. Very responsive and fast.

Marci P.

Amazing experience. They were upfront about everything from the get go. Communication was very quick and efficient. Brendon was a wonderful technician and so thorough and polite. They gave me a much more transparent second opinion for some work another company recommended. I appreciated his no nonsense and honest assessment of our needs. Sunny Service has earned a loyal customer today.

B J.

I used this company before with GREAT results (A tech named Brandon came and was great! Came out and checked both units and put in the filters I gave him. We talked about maintenance and he was out in under 2 hours.

So I called them again for maintenance. Brandon came (a different Brandon) and he was professional and very nice. I just needed maintenance. I gave him the filters to replace the ones in my two systems.

After inspection Brandon found that the pan was full on my down unit and the drain for it was plugged. He also said I would be charged double because I had two systems, while before I had regular price. The charge for two systems plus draining the pan was $300. I liked Brandon. The whole time Brandon was here doing maintenance he had the unit set at 68, it was very very cold!!!

After Brandon left, I found the lower air was not working. I tried a few things with the thermostat and called Sunny and booked another (follow-up) apt. Jeremiah came the next day at 10AM. He was prompt and professional. He popped the thermostat off (which had not been done yesterday) and checked the inside unit. He then asked to look at the outside unit.
He said the wiring was wrong on the outside unit and that when Brandon had fixed the drain, he had rewired it wrong. The unit was kicking on and then shutting off. Jeremiah called for advice from the company. I asked if a senior tech could come out and put it back the way it was yesterday when it was running great. Justin from Sunny called (who is a manager). He advised that it should be fixed and that it was rewired wrong.

Lower unit is off and Jermiah is still working on it. I will update this review after they get it fixed and I do not have to call them back. Apparently when the system was "fixed" yesterday, but it was wired back incorrectly.

After Jermiah worked on it (and rewired the outside unit), the air appears to be fixed (Thank you!!) but the thermostat appears to be stuck on a higher number. I asked him if a sensor could have been damaged when he popped it off, but he said it just needed to sit in the cool air for a while to register (he was here for at least a half hour and it did not go down).

Update: I set the system on auto and it seems to be working for now. Took 4 hours to work. I did asked the manager for comp for the extra day due to the error in wiring and extra day of work and have not heard on it.

Final analysis: No one with senior skill levels. Professional and nice young techs. This not only cost me the $300 but two days salary. If I was a rich person I would pay for them to have a few days training.....they have the soft skills and are very good people, just need more comprehensive tech skills.

Jeanne S.

Absolutely AMAZING! We own a rental in Arlington and got a call that the air conditioning was not working on Sunday morning. I looked at Yelp reviews and found Sunny Service, crossing my fingers that all of the reviews were true. I was pleasantly surprised. They were out there within the hour, diagnosed the system issue and fixed it very quickly and inexpensively. Everyone with whom I spoke at Sunny Service was friendly, professional and acted like I mattered. My tenant is happy, we are happy and I a
would recommend them to anyone.

Ken G.

Juan and Jeremiah were A+++ Terrific. We had them over for a duct cleaning and they were on time, professional, and real nice guys. The entire experience was above and beyond.

They were able to document the removal of a lot of built up disgusting material (they'll have before and after pictures and videos to help you get a full overview of how much crap was in your ducting). Cleaning was done in the ducts and in the air handler, my HVAC equipment looked brand new by the time they were done.

The team left my attic and every other workspace cleaner than it was prior to their arrival and also vacuumed the house after the job (small particles might fall out of the vents - their machine has a brush and a vacuum that scrubs your ducting clean but a little bit can fall out).

Once again, the theme is above and beyond - they did a great job, documented that job well, left everything in better condition than prior to their arrival, and were extremely professional.

M W.

I own several homes and have needed several services. I've had awful to great service. Michael from Sunny Service is by far the best I have ever had. He was professional, thorough, with superb attention to detail and very knowledgeable. I not only recommend him but encourage you to personally request his services from Sunny Service. Bravo Michael. Sean, keep and promote this outstanding technician.